Sears Auto Center

Brought my car here on a tow truck after breaking down just south of Cottonwood on my way from Sacramento for a weekend visit with family. They found the problem quickly, got the parts they needed, and fixed my car the same day for a reasonable price and with great customer service. They helped make a stressful out-​of-​town breakdown a little less stressful.

Absolutely disappointed with the service. Only place to go on a Sunday so I didn’t have a choice. Workers were complaining about having to work, service was slow. Was told if it wasn’t ready by closing then it would be ready at 8am the next morning. Showed up at 8 and it wasn’t ready and there was not even one other customer. Overly priced once I was able to shop around. I will NOT be going back.

Stopped in to get a replacement battery for my car. Dealer had quoted me something like $ 400, and I got the upper level DieHard at Sears for half that amount and they installed it free. Stopped by on my lunch break and was in and out in less that 30 minutes.

Well, when it came time to get new tires for my car we discovered the lug nut key was gone. We only had the car at one place… Sears. The manager first tried to argue then walked us over to his tool chest where he had a collection of them and he went straight to the one that ultimately was mine. That’s theft. And while there he had us park in an area that said no parking and we got hit by another car. Never again.

Been here many times. I have never had a bad experience. They have been real honest about what issues my car has instead of trying to make up an issue to recieve money.

We had a flat tire when we were on vacation in the area.
The Sears Auto Center was one of the last places open that evening. Unfortunately it was too late to get the tire fixed the same day, but we got an appointment for 8am next morning. I was told the repair will not take longer than 30 to 45 minutes.
Next morning when I showed up at 8am another customer was waiting already and they only had one mechanic. It took about 1.5 hours to get the tire fixed which was definitely way longer than I was hoping for, but Ricky who took care of the repair was super friendly, gave a discount and made sure that I left happy even with the delay.

Very slow all kinds of paper work. Had to sign 5 different pics of paper to change a tire. Where they get there parts takes forever 1 hour to get lug nuts!!! Poor !!!

We went in at 11:50 to have a tire patch. We waited in line for 10 minutes and was told we’d have about a 45 minute wait where they’d call when it’s ready. We walked over ar 1:30 to see if it was done and our tire was back on and left totally unlocked on the far side of the parking lot. Not only did they not call to say it’d been done for a while, the service rep didn’t acknowledge our wait or that it was wrong to leave it unlocked with a bunch of Christmas presents in the back. Tire patch was inexpensive, service was shit.

They ruined my vehicle. They put two over-​sized tires on the rear of my AWD SUV. Key words: «two tires» and «AWD». It ruined my transfer case, making the vehicle no good to me. AWD’s need all four tires replaced at the same time so the tread wear is even. Sears still has not taken responsibility for what they did.

F***! Sears auto repair. Damage my car and refuse to fix it.

This place is a nightmare, I took my car in this am for an oil change. I made an appointment for today at 1130. I came right on the dot. The guy told me it’ll take about 45min to 1 hour. Came back an hour later, it’s still sitting where I parked earlier, I went in and asked the guy. He said oh they were very busy. Really? I saw 2 empty spot in the gargage and other mechanics walking around. I had to wait for another 45min. That’s 1 hour and 45 min for an oil change!!! That’s just ridiculous, no wonder Sears are going out of business. I’ll take my car somewhere next time.

Took my DeVille into Sears Auto Center at about 11:20 A.M. this morning for an oil change. First off, there was just one service writer at the desk. He was waiting on a couple who were buying tires. After a rather long wait the service finally returned and wrote up the order and explained I was second in line and it would be one hour to one and a half hour before my car would be ready. O.K. I’ll just wander around the store for awhile. I returned at about 12:30, noticed my car was up on the rack so I parked myself in the waiting room to wait. Five/​ten minutes later the «technician» who was working on my car came into the waiting room and informed me my air cleaner was dirty. I responded with, «I have an K&N permanent air filter, and you don’t replace them». «No you don’t he», he replied. «Yes I do», I answered. The tech said he would show me when he lowered the lift. Several minutes later he motioned for me to come into the shop, opened the hood, and made a big show removing the air filter cover (Clearly marked with a decal the says, «K&N Filter») and removed a dirty replaceable air filter. I was astounded. Someone had removed my $ 50.00 K&N and replaced it with a dirty paper filter! I asked him, «Why if it was clearly marked K&N, why would you even remove the cover?» He responded, «Because a lot of people don’t clean them». I asked him to put the paper filter back in. I was not about to pay Sears an inflated price for a filter that I believe they switched out. Obviously I can’t prove it, but I sincerely believe he thought he had an elderly customer who wouldn’t know the difference and could run a scam. I intend to try and talk to store manager tomorrow. Adiós Sears…

I made an appointment at 11 AM I got their little early the gentleman told me my Oil change would be ready at noon so I walked around the mall I came back at noon to see my car just being moved to start the oil change I was livid I close my store and went on my lunch break here just to get my oil change and to find out they didn’t even start my car till noon I was very very upset my car wasn’t ready till 1245 the man comes to me and says sorry time to get a free oil change not even caring I would never return here again! Don’t bother to make an appointment they don’t follow the appointments anyway!

ON-​GOWING NIGHTMARE! I had a blow out in the rain & AAA Auto Club changed the tire with the Emergency Spare that Sat Night. I went to the Sears Auto Center and Bought a NEW Sears tire. The Car had full coverage & AAA covered the body damage and tire & rim. 6 Months later my College student son came home and detailed the car and found the Spare was replaced with a damaged one! Sears Screwed up and gave me somebody else’s Spare! The Car had only 50 thousand and I never used the spare. This was 6 months after I bought their Sears new tire. I returned to sears when they opened on Saturday, After almost ½ hour I showed the service tech my receipt for the new tire and informed him a worker switched my spare with a bad one with the steel belt torn & Sticking out & the AAA Auto Club would have never mounted a damaged spare. The Sears worker told me to wait out by my car & HE Would Come out to my car. I was parked in the parking lot by the service area. It was starting to get hot in the car after waiting another ½ to 45 minutes more. The Sears Worker was NOT COMMING OUT. (Like a coward). I got ticked-​off and being disgusted I left.
Last week I had replaced a serpentine belt & Went to put a back-​up belt in the spare tire covered compartment & THERE IT WAS, THE BAD SPARE SEARS DUMPED ON ME. I phoned last week and spoke to «Tiller» Employee he said the manager was out and to call tomorrow for the assistant Manager. I gave him my Phone number and asked for him to call me about the spare/​swapped tire. I phoned the next day and found both Manager & assistant were gone. Today Still no phone call back and I phoned I finally got to talk to manager «Grant» and he said it now has been 8 years now, I told him within 6 months I came & the service tech failed to deal with me having me wait half to 45 minutes in a hot parking lot & I left disgusted. Mgr. Grant said he could not do anything because it has been too long even if I have the original receipt! & Claim. This is the worst Customer Service! SEARS is a Bad Company and they once were told they were proud of their customer service. I am glad for Freedom of Speech and letting out the truth. I would go under a polygraph test any day because this is the truth! I NOW WILL NEVER GO INTO ANOTHER SEARS STORE EVEN IF THEY OFFERED ME A $ 500 FREE SHOPPING SPREE! I WILL NEVER HAVE ANY OF MY FAMILY MEMBERS SHOP SEARS TOO! I got ripped off and they did not care.
Now I can move forward with my life after airing this fact of poor treatment & rip-​off.

Plan to drop your car off for the day. If you expect clean tires after buying new ones DON’T.

Tension bearing froze up 50 miles north of Redding on a Saturday at 6am on our way to Southern CA. Redding Subaru dealership closed, of course. So, we were towed to Sear’s. They did everything they could to fix the car… not one place in town, or nearby had the part until Tuesday. So, we left it there and continued home. They fixed the car for a very reasonable price and stored the car for us for almost a week until we could get back to pick it up. On top of that, we asked them to replace the windsheild wipers and they drove to the Subaru dealership twice (shame on you, parts department at Redding Subaru) to get the right ones, since Sears didn’t carry the right ones. Every person we dealt with was courteous and helpful. They made a horrible situation really bearable!

This place was horrible. We pulled up at 1:30pm to get a tire patched. This should take 15 minutes tops. They told us it would take 45 minutes. We walked to Starbucks, came back and it wasn’t even started! This was 40 minutes later. Not to mention we were the only car there when we pulled up, and when we got back, they were working on other cars that had come after us.
Two hours later, our tire was patched, and we left very disappointed. Do not come here if you can help it. We only did so because it was a Sunday and no tire shops were open.

Holiday day, they’re open.
Had a flat, came in around 12:30p, waited a bit for our turn, friendly staff, said it’ll be an hour. $ 20.
Walked across the street for lunch and came back in under an hour and the car was ready.
Tire mounted, spare in the trunk and tidied up.
Great jobs guys.