America’s Tire Store – Redding, CA

So… on May 21^st 2016 I went to this store because I was out of town and needed some tires. I usually go to the West Sacramento store. It was a Saturday and they were busy. I always expect a wait. Paul was great, very friendly. The service was good. The problem is that I left the store to go to Costco. I parked and as I walked away from my van I noticed that a center cap is missing, so I call the store and they say, just come back in and we will put it on. That is fine but I am irritated because no one said anything at the store and now I have to go back. Mistakes happen. No biggee. I go back to the store and pull up to get my center cap. I tell the employee that I am there for my center cap and he tells me to go talk to John because the center cap was broken. Wait… the center cap is broke and no one said anything. Wow!!! They let me leave the store without saying anything. That is wrong!!! I talk with John and he tells me that they will order me one and send it to me. He added to the notes that I was an out of town customer. I told him that if anyone damages anything from a vehicle they should let the customer know. It was really frustrating to see my center cap gone and no one said anything. So Scott calls me on May 24^th and tells me that my center cap is in and I can come and pick it up. I told Scott that I live out of town so I will need that cap sent to me and that John had mentioned that in the notes. He did not sound to pleased. He said that he would sent it to me but I still have not received it. I will have to call them to see what is going on. I have gotten great service in West Sacramento and will continue to go to them but I will be cautious about using out of town stores.

Paul and crew at America’s tire are sensational. I stopped in with my Honda to get 2 tires. Paul was quick, and very knowledgeable for my needs. He gave me a great price and had me out of there in 30min. I came back later and put two more tires on. Price is hard to beat. Customer service was outstanding.
Called today to get price in tires for my Durango. He again was awesome. Brought it to him on busy afternoon, they had me out of there in 45 min. These guys are great. If you need tires go see Paul and the guys at America’s tire!

Have been going here for years since switching from big o. The staff is kind, courteous, and professional. Even without an appointment, we are always out of their within about an hour. We even had a time we were leaving for a road trip and noticed a bubble in one of our tires. We had the warranty so they replaced it for free of course, but also gave us half off another tire to even out the car. They are honest and give you multiple price options to decide which is the best for you. I would recommend America’s tire to anyone, they are great.

Purchased my tires from here a year ago and they are holding up great! I love this company! The staff’s costumer service is excellent and they have locations everywhere so that will make it convenient to keep up on my tire rotations when I move out of town. Always a great experience at America’s Tires!

I am writing this post for my mom, whom I was with. We went there today with an appointment @ 1130 to get new tires put on. We got there 5 minutes early. They said it would be like an hour to an hour and 15 min. Totally fine. We were meeting some family at the restaurant next door for lunch. So @ 1245, we went back over to pick up the car, they hadn’t even started.
What was the point of them making us an appointment. Seriously. My mom got an apology from the manager, nice but that doesn’t make up for anything. So at 105, an hour and 35 minutes later (20 min after the maximum time we were told when they would be done) they had finally STARTED. That is fricking ridiculous. If you make an appointment for somebody and tell them something will be DONE by a certain time, then have it done, not just start on it.
Normally we have a good experience, but today was definately not that.

Americas Tires is the best
Ive been going to them since 2003
Always great service
Always the best prices
Always Great attitudes

Highly recommend America’s Tire Co in Redding California! I had a misunderstanding over policy and procedures but the Manager was good enough to talk to me about it and make it Right!
With Exceptional Service and Communication such as this, it makes me feel good to Recommend America’s Tire to YOU and everyone I know… They are Fast… the Employees are Friendly and they get the Job DONE… I will certainly be back…
In This Day and Age, with so many choices, for what ever you are looking for… The Importance of TAKING CARE OF YOUR CUSTOMERS is Critical… they have demonstrated this at this Facility in Redding… That you, as Customer, DO Indeed, Matter.
And we all know it is much cheaper to keep current customers and repeat business/​referrals flowing over trying to find new ones!
To his CREDIT… The Manager would not let me leave until I was Satisfied…
You have a lifetime Customer now Americas Tire! Keep up the Great Work… There is ALWAYS a place for Quality, Fair Prices AND Excellent Customer Service!
With Customer Service as the Number 1 Goal, I can see why they are now in 31 states and moving forward!
Regards
Richard

We’ve been working with Americas Tire in Redding for a few years after converting from Costco. These guys are kind, quick, cost effective and knowledgable. My BMW has cheaper, longer lasting better handling ties thanks to their suggestions.
Will be taking in my new Quattroporte for new rubber soon. Should be interesting. Great car by the way!

I was soooo thankful when I found out this store was affiliated with discount tire because I always went to discount tire in Texas. America’s Tire is JUST as wonderful as discount tire and I won’t go anywhere else! Thank you guys so much for being so fast, consistent, kind, and honest! I love this company and I won’t EVER go to anywhere else!

I switched from Les Schwab to Americas Tire about 15 years ago as they sell National Brand Tires instead of private label. I had a tire separate on a trip that was only a few months old and there weren’t any Schwab dealers so I had to buy a new tire. When I returned to town I went in and Schwab would gladly warranty the tire but not give me a refund so I ended up with a nearly new tire that they took off and it rotted away in my garage. Now I only purchase name brand tires so that I have a national warranty.
I have had nothing short of excellent service at the Redding Americas Tire Store since.

Love love LOVE this place! My rental had a flat and the guys at Advantage rental car were leaving me stranded. They expected me to jump in a tow truck and drive 2.5 hours to Sacramento and drive all the way back! They absolutely would not purchase me a new tire for me so Americas tire literally GAVE me the tire! They told me to come in and pay if and when Advantage reimbursed me. The people at Advantage said they wouldn’t guarantee anything. I went back and gladly paid America’s tire. They are the kindest people. God Bless you America’s Tire! You’ll be my first choice!!! :-)

I brought in my Buick with tire damage and a bad valve stem. America’s tire fixed it for free even though I didn’t purchase the tires there. I had, however, purchased 8 tires there in the last year. Excellent customer service. Why go anywhere else?

Paul! You are amazing! Thanks for all your help Tueday and thank you to the rest of the guys that helped too! We appreciate all that you guys do for us!
See ya next week! Haha! I certainly hope not! I’d love to believe I could make it a week without another nail in one of my tires!
Thank you!

I read the reviews and decided to go with them. Maybe I should have read the non-​recommended reviews.
I made an appointment online and there were many openings. This was fast and convenient. I go there and tell them I have an appointment and do all the preliminary stuff. They get me to agree to buy hankook tires because they are great tires and have a 40 000 (I think it maybe more) warranty blah blah blah. The price was cheap I will give them that. Then told me to leave the car and go since I do not have a ride because I thought this was going to be fast I go walking to the little shopping center. Raleys was still there. I browse Raleys, like aisle by aisle. Look at the different cereals, the bulk products, their awesome deli counter (don’t bother it’s closed now). Then I go next door to the cookie and froyo place. I get some froyo. I eat it. I get some cookies… You get the idea…(btw the froyo place had awesome cookies… do check that out)
I go back to the tire place and my car is still parked exactly where I left it! So annoying and so much for having an appointment! Fine, I sit there for another half hour and finally they are done.
The guy at the payment counter tells me that he assumes I won’t be buying their extra insurance because he just knows the type of people that do not buy that insurance. Um mmmmkay… I was kind of interested but I guess he is right… And thank my lucky stars I did not buy it.
So I leave. I like the tires. They feel good. Nice and soft… then it’s time for the first free rotation they do. Not a problem everything is honky dory. Up to this point everything is still 3 – 4 star quality. They could be a little faster and maybe stick to scheduled appointment times (oh I forgot to mention that this time I call the company and they tell me not to make online appointments because the system overbooks… it’s better to call them.) I did and make an appointment and still have to wait for service… whatever they rotated the tires…
So about 10,000 miles in I start to notice really bad wear on the front tires. I go in to have them rotated and they tell me the tires are too worn. WHAT… After 10,000 miles… Not even a quarter of the warranty. They tell me since its uneven wear I’ll have to pay for the tires myself but they’ll be nice enough to give me 25 dollars off as a courtesy. Wtf it has not even really been that long and I already need a whole new set of tires. I try to reason with them… They tell me it’s a problem with my car or something… I try to call hankook who calls them and they tell me the same thing. wTF nothing?! Not half off… not a free tire… zip nada. I am stuck paying for a whole new set of wheels wayyyyyy before I’m due for the next one. This is when I’m glad I didn’t buy the extra insurance because they would have just told me its my cars problem and they wouldn’t honor it.
Nope not from them. I do need my tires replaced So this time I go to a little mom and pop shop in Redding (NorCal tire). They will at least stand behind the tires they sell, and they care about my business and about losing it. They also care about their business and want to do good by their clients. The tires and the labor were less expensive here. Won’t be going back to Americas Tire ever!

do not buy tires from americas tire! this company does not conduct themselves in a professional manner! they refused to honor a price for a set of 4 tires that was posted on their website for over 2 days, stating that they are not responsible for their website error and they will not honor the order that was placed the day prior! they are bad business and should not be purchased from!

These guys have always been good to me. I’ve been a repeat customer and whenever I’ve had an issue with a flat they have fixed it or replaced it. Kept me happy and you can take your car to any location f or continued service. I Reccomend them.

The tire tree did an unnecessary front end alignment on my car that did not fix the problem then I was quoted $ 500 for new struts. Americas tires fixed the problem with 4 new tires. Best tire shop customer service in Redding.

Excellent customer service! Jon was so patient and informative with all my tire questions. I called about 10 other places in town, and nobody could offer a better deal than America’s Tire. Nor did anyone offer as great of customer service as Jon. He is an asset to the team! We have multiple vehicles and will be coming back!
On another occasion, several years back I had bought tires from here, and 2 years later one got a flat. America’s Tires was able to fix it real fast, (And if I remember right, for free, too!)

These guys are always fast and professional. They do a great job and do it in a timely manner. Their tires last and are durable.

I took my VW Beetle to Redding Volkswagen, and they told us that the rear tires were really wearing on the inside. So I decided to take it to America’s Tire (where I bought the tires), and they decided to rotate them and put the ‘bad’ tires on the front.
First of all, the tires only have 8,000 miles on them and only 2,000 since the last rotation. They told me that I needed to buy 2 new tires and that the car was unsafe to drive. So I went home and asked my husband to take it back in (because I didn’t think I should have to pay for new tires when they shouldn’t be worn out yet and just missed the warranty by 1 month (that we paid for)). When my husband took it there for a tire inspection, they told him that the tires were perfectly fine, and the wear was normal. When he brought to their attention that this was a different story than they told me, they tried to tell him that it was our fault for bringing it in for a rotation too early! If they weren’t supposed to be rotated, then why did they rotate them?!
Then, to top it all off, we called back and talked to Paul, the guy who originally told me that the tires were bad, and he said that ‘yeah, they were’, after Chris and some other guy told us they weren’t! We have 3 cars, and they’ll never get our business again, they shouldn’t get away with treating women like fools! This sounds like a possible lawsuit to me.