Quality Plus Car Wash & Detail Center

Waiting over an hour. Understaffed. Slow. Everyone moves in slow motion. The car washes in large cities will run circles around these guys. Painfully slow. Arrggh!!!

I gave 2 stars because the service and quality here vary. Some days they can be a 5, other days a 1. I think it depends on who is working and who is managing on a given day. I’m not sure why I go back after the service fluctuation, I guess because I am familiar with it. I usually wash the car on my own and go to the wash when I am crunched for time. The attitudes there vary as well. Most of the time the cashiers appear apathetic about their jobs. There is a lot of «impulse» merchandise to kill time looking at while waiting for your car, carnival prize type merchandise. I think most of the issues there come from a lack of competent management and non existent Leadership. As others have pointed out this was once a great business, I used to come here a lot in the 90’s and it is way different today, not sure what happened but I hope they get it fixed.

Sunday service is poor. Long wait, poor customer service (no greeting, begrudgingly accepted gift certificate, told 40 minute wait but I was already boxxed in line,)… car was clean, but the experience wasn’t pleasant.

We spent $ 50 dollars for a car wash, wash and floor mat detail. The console in the middle was not even vacuumed let alone wiped, the «detailed» floor mats looked like they were just hosed off and were left soaking wet. The tires were the best thing they did, waste of money, I won’t go there again! And on top of it all, the guy who gave us our car was absolutely rude! I wish there was a negative star selection.

I used to bring my vehicles here when my schedule became too hectic to wash my vehicles at home. Like others have noted, there has been a noticeable decline in quality and service. I have left there with upholstery still dirty, streaks on the windows and chrome, and dirt on the exterior paint. While I am not 100%, I am fairly confident one of my rims were scratched pretty bad during a visit. Within the first 6 months of owning my Accord, I was inspecting the vehicle as it exited the car wash. The rear driver side rim had a pretty large scratch toward the tire. Their paperwork states they are not liable for damages, so I never pursued any action to recover the damage.
A colleague of mine has also made the comment that their dark red vehicle had scratches on the roof and hood after a wash here. I have not seen the damage and have no validation of their comment. I just wanted to include it in case anyone is worried about possible damage to their own vehicle.

Well unfortunately this car wash is worthy of its reviews… I should have known better as they only have 2.5 stars. I have a dodge truck and added extras to my wash totalling $ 60.00. They did not do a very good job and defiantly did not pay attention to the detail I paid for. Also took over an hour to complete. Won’t be coming back.

I really enjoy how inexpensive this place is for how good of a job they do. Sometimes it’s a bit of a wait but it’s worth it.

I am very disappointed. My car still very dirty inside and out side too. And I still give tip 5 $ without check everything I hope you guys read my review

Went there first time. Good work! Outside car is clean, inside vacuumed good, very quick. The only problem I had was that most the staff seems like they hate to socialize and they rather not talk to you and don’t care that you are even there… but I’m lazy and I don’t want to vacuum my car and they probably hate the low income job. I gave four stars for the work minus one for the staffs lack of social behavior. If you want good work done I do recommend this place

Gotta tell ya, I’m usually happy here. Today I had the worst worker in the world. I asked him if he could get the marks off my car and he said no. I told him I was getting the car painted in June but want to still keep it nice. He sarcastically said, «Go home and use gas. You don’t care about your paint if it’s getting painted.» I said, «I do care.» He said it wouldn’t come off, he tried. I went out and guess what, this GIRL was able to wash them right off. LAZY LAZY LAZY… I complained to the office but nothing was done. I’d rather pay a little more money elsewhere and have a really good job done. NOT going there again. (Then I noticed all the dirt they missed in my car… and it wasn’t a mess to begin with.)

Took my Flex in to have detailed and shampooed, came out looking better then when we bought it! Great service and great price!

This place is amazing. I’ve always taken my car here to wash and they do a fantastic job (make sure you get the interior detailing add on!). But I brought in my car to the detail department to get a full interior detailing (shampoo, etc.) and in a couple hours it was done and looked better than the day I drove it off the lot! I couldn’t believe how clean and wonderful the car looked. They even cleaned/​vacuumed out the center console, glove compartment and «secret cubbies» that my kid hides things in in the back seat! I was so impressed with their work! If you need your car done this is the place to go!

Over priced and inconsistent.
The exterior of my car was hardly washed and will need to be completely redone while they did a decent job on the inside. I didn’t pay twenty something dollars to have the dirt on my car look shiny.

Paid a fortune for some extra cleaning that I needed for our truck. Very disappointed. Could have done it myself. The quality isn’t worth the price

Amazing service just moved to redding gotta keep the Beemer clean. Looking for a nice place qant a noce wash? Great spot!

Just OK. Average customer service and job. But for $ 15 what more do you expect? The best part is the stamp card where you eventually get a discount.

I asked my daughter to take my car here to have it cleaned and vaccumed. She picked me up from work, an hour later. The first thing I noticed were the bugs still smeared on the the front of the car… then the dirt still in all the cracks and crevices (under the seats, in the gear shifter, between the seats, etc.) then the last straw was my damaged car mat. I have car mats that snap into the floor board, one of the snaps on the mat had broken off. I immediately called to complain, unfortunately since it was after five, I had to leave a message, by noon the next day I had not received a return call, so I called again. Still five days later no return call. I will never take my car here again and I will make sure to let anyone I know that I had a horrible experience here and that they do not stand behind their work.

I went in for an emergency cleaning/​shampoo of my passenger side. I had spilled some carrot juice on the floor and needed it cleaned asap! The man on the phone who would be doing the job was very nice and reassured me that it would be taken care of and I had no worries. He also told me it would only take 20 – 30 min. I was so excited and grateful to get in, as I had called about 7 other places in town…, 1 hour later… I get my car and there is still orange speckles every where. I took a napkin and scraped under where the bolts are that gold the seat and and got a napkin full of carrot pulp. There was still dirt/​twigs/​debris around the seat. I specifically asked him to the door also because it was sticky, and there was carrot residue all over it… Makes me wonder if he even touched it. And last, I also asked him to make she he got under the seat… And sure enough the little container of floss was still under the seat, right where I put it prior to the appointment to see if it even got moved. What a crappy job. I would have done a job 10x better! Won’t be coming back.

We are just moving to Redding, and are searching for a good car wash. We decided to give this place a try, since we can’t seem to find any hand washes in the area. The guy who wrote us up, rubbed his hand all over the paint which at the time was filthy. Anyone working in that field should know that running your hand in dirty paint can and will cause scratches/​swirls. I calmly and nicely suggested to who I think was the manager that they should probably inform their employees to avoid doing this. The manager was very nice, and she did have a discussion with the employee. All is good at this point. As the car is going through, I was watching the track that the wheels ride in as it goes through, wondering if it would damage the wheels. These particular wheels and tires do not have a lot of sidewall to help protect the wheel. The car came out, and the guy who called me up was nice. I went and looked at the wheels, and what do ya know, a small scrape on the wheel. I pointed it out. The original guy was nice, and told me I could talk to the manager. In comes the guy who made me write this review… He walks up, and without asking questions or speaking to me at all prior, said «there’s no way that track scratched the wheel, the track is plastic» and walks away. I’m sorry bud, but yes, a plastic track can scratch a delicate surface with 3,500lbs of car rubbing against it. The same thing happened at the dealer when I bought the car. Their PLASTIC tracks scraped up the wheels, and they replaced them because of it. The mark is small enough this time and I’m busy enough to not want to deal with the hassle, so I left. I got home, and the rear bumper is still filthy. Dirt still on all of the wheels. I won’t be back, and I don’t recommend. Two stars only because the manager and first guy to call me out were nice.
Someone should start up a hand wash only in this town! It would be very welcome.
EDIT!:
I was at two stars, but now it only deserves one. We returned due to the lack of quality car washes in the town, but this time with my truck as I did not have to worry about the wheel being scraped. I figured one more shot at this place couldn’t kill us.
We pulled up, and we were deciding on which wash to go with. I asked the girl writing us up the difference between a couple of the different waxes in the different wash options. She straight up said that she had no clue. Nice. Also, my truck has a small lift. I asked if it would fit and got an answer «It SHOULD fit, you’ll be OK.» When we went inside to pay, I asked the lady at the front to go and double check (measure). She did and it was OK. While waiting, we decided to give them a little feedback about our last experience, and I was told to speak to the manager who was outside. We did, and his response was «The plastic?» Yes the damn plastic! They think hard plastic is enough to keep from scraping a surface on a wheel. All he basically said is well that’s how it’s designed I can’t do anything. No I’m sorry, can I do anything, ect. Now I know why the response of the employees are the way it is, management is no different! A simple apology, and hey I’ll talk to my employees, would have sent me away happy. I was not asking them to make any repairs. Next, I went back inside to wait. I was watching my truck through the window, while it was in the vacuum area. Two employees decided to have a chit chat, and while the girl was standing on my side step (no biggie) another guy comes up and LEANS on my front fender and hood while they talked. We are at an establishment which is suppose to take care of your car, and he’s LEANING on it. I did not say anything to anyone as I was already irritated, and I know they wouldn’t do a thing about it anyways. NEXT… The truck is about to pull into the wash. I noticed the antenna is still attached. I asked the lady up front if they usually remove it before putting cars though, and she said «Yes». Every other place I have EVER been, does this. After she replied YES, I said it’s about to go through with the antenna on. She said, «There’s a sign out front and it’s your responsibility, but I’ll go tell them, sir». If your reply was YES to my question, that last part was unneeded. Perhaps I was already irritated at the lack of good customer service, and I took it a little worse then it was, who knows.
Last, the truck was dripping wet when they were «done». I did not give a crap at this point. I left and we won’t be back with any of our vehicles. I’ve decided two of our cars will be hand washed at home, but the truck is a PITA to wash, so I’ll be hunting for a decent place. Recommendations are welcome.
FYI, I have noticed above average customer service pretty much everywhere I go in Redding, compared to where we came from. This place is the ONE exception!
Also, from the first go around, I found out that lady who I thought was the manager, is not the manager after all.

If I could I would rate then lower than one star on August 17,2013 my boyfriend and I brought his 2013 Kia Optima there to get washed. They ruined one of his brand new rims and when he called the manager they said it couldn’t have been done there… that’s funny it wasn’t there before and then it was there after… the manager didn’t even try to apologize just matter of fact it wasn’t them… it is a poor excuse for a business and I hope no one has to replace a brand new rim like we are going to have to do… they are worthless piece of shit company!