Wendy’s

I had to write this review this evening for a fantastic employee by the name of Morgan! I had the pleasure of being waited on her at her soon to be old job at Wendy’s. I had a special dietary need that her manager was less then enthusiastic when asked about accommodating my request. Without hesitation Morgan stepped up and offered to leave the register and make me a special salad that met my needs. When she brought it to the table with a smile on her face I thought «Wow this young lady is so above average I couldn’t believe she was in a fast food restaurant!» After thanking her for her special above and beyond treatment I asked for her name so I could leave her a great review on Wendy’s Google listing. I was shocked a second time to find out that she was delivering 5 star customer service while working her last week because she was I believe going full time at the Works at Wyomissing! I just wanted to say if the owner of this franchise was smart they would figure out what it would take to keep Morgan on board. She stepped up when the store manager appeared very neutral about helping me. This young lady is a rare gem in the fast food industry and if this was my Wendy’s I would have Morgan teaching the others what customer service should be. By the way the new salads are seriously awesome!

This is a hit-​or-​miss location. There are times that it can be super busy and loud/​messy and then there are times that it is quiet/​clean. I realize that it is located as a «pad site» I believe they are called in a strip mall parking lot, but I would think that they would be able to better plan for the highs and lows of their business cycles. The food is always fresh and the employees nice, but sometimes they can be a bit slow on getting an order together.