Route 44 Hyundai

Worst customer service ever! No spare key for my new car! Took two weeks to get my registration had to get a second bill of sale because of it and missed work. Go to the Quincy one this place give Hyundai a bad name! Getting someone on the phone or to call you back is like picking teeth.

The vehicle I wanted to look at was sold hours before I got there. Brett was awesome — he apologized — they did try to call us but had wrong number — 1 number off oops. Brett gave us a great salesman Syed! They put us in a newer car with less miles for what we wanted as a car payment!!! They took my 9 year old trade and were very fair with the value! There was not going back and forth it was what it was and they knew what we wanted. They also know we did not have to buy a new car — we wanted to buy a new car — we could have walked at at moment. The Finance depart was painless and there was no stress — no pressure for foolish add ones! George was great!!! I would definitely recommend this dealership! I love my new car!

I went in for a $ 35 oil change. They suggested my car needed $ 1,100 worth of work! I just purchased the car last July. As I was waiting I took it upon myself to meet with the director of the finance department. On April 1, I went in to cancel my extended warranty. I spoke with Laura who allegedly did the work I asked in 5 minutes. She told me it would take two weeks at the most for the bank to receive the check. After DOZENS of unanswered and unreturned phone calls and messages over the course of an entire month, I went in to see someone myself. Without even an apology I was informed that nothing had been done for me. I had been waiting an entire month for something that was never done after countless times being told it was ‘in the process’ of getting to the bank. UNBELIEVABLE! Completely unprofessional. Even the woman at the credit union I was working with told me she needed to call THEM because something else they had done was not done correctly. She spelled my name wrong. Everyone walks around doing nothing and shouting and laughing in the showroom. Whole place is a joke and they all wreak like cigarettes.

I am sorry I don’t want to have my car serviced at your dealership. You over charge your customers for services, recommend services that are not needed and the older gentleman at the service desk is very unpleasant.
I respectfully declined your offer for service. Your response should not be an «oooooo k» while you turn your back to me and walk away. Are we done with the conversation? I suppose we are.

Don’t bother getting serviced here. Quoted $ 900 for 2 new wheel bearings, only $ 300 at a mechanic. Told my radiator hoses were leaking and needed new hoses and it would be $ 500, fixed for $ 100 at a mechanic. Always hundreds of dollars over priced for services. Save yourself the waste of time and stress.

SAVE YOURSELF THE TIME, MONEY AND ANXIETY YOU’LL INEVITABLY SPEND AT THIS DEALERSHIP.
I would like to rate them with 0 stars, but that’s not an option. I had nothing but a horrible experience at Rt. 44 Hyundai. I went into the dealership in late fall, hoping to buy a car before Christmas. I found the one I wanted online, for a price worth looking into.
First of all, my salesman, Tylor, was obviously inexperienced, and kept deferring to his «manager» for all of my questions regarding the history of the car, and any price negotiations. At the end of my first visit, I was unable to lower the price of the car, and naively accepted their final offer. For my own reasons, I couldn’t take the car home that afternoon and planned to come back the following week, when my salesman assured me that it would be ready for me.
The next Friday, when I returned, the car was not even close to being ready. It had not been taken off the lot, it had not been detailed, and it had not been inspected. I waited for over 3 hours (living 2 hours away, it didnt make sense to leave) at the end of which time, I was incredibly frustrated and suggested I get the car inspected myself, hoping to save some time.
I took the car off the lot and the check engine light went on… This was the start of over a month long battle of waiting for parts to arrive, learning that the wrong parts had been ordered, waiting for more new parts to arrive, and when the car was finally delivered to me, it FAILED the inspection that I was told I had to get done myself (some ridiculous excuse along the lines of losing my registration paperwork and not being able to get it done before the drive). I was infuriated, but wanted to deal with the dealership as little as possible, and was told that I would be reimbursed for the parts I had to replace.
I bought the car on December 14^th, finally had the car and got it inspected on January 10^th, and was not reimbursed for the over 100 $ of expenses that I had to shell out, until YESTERDAY, April 19^th, 4 months after buying what I thought was my dream car. During those months, I called the dealership, I called my salesman, I talked to anyone I could, trying to get answers about my car, about the reimbursements. I was always deflected, told that someone would call me right back, and then was never spoken to unless I called again and again. I’m sure I was annoying, but it could have all been avoided with an ounce of their attention and a morsel of professionalism that apparently they all lack.
To be fair, I do love my car, BUT it was NOT worth the money I spent, the arguments I had to get into, the immense amount of disrespect, neglect and the most unprofessional interactions I could ever imagine, that I endured at Route 44 Hyundai.
I hope this helps someone from being taken advantage of, like I was.

They did an oil change for me today, and my fat ass spilled KFC gravy all over the floor and without me asking or even mentioning it the service guy cleaned it for me and said happy holidays! That was really nice, and they haven’t failed me yet on changing my oil. Thumbs up!
^^^^^ that review and the 5 stars goes to the mechanic only. He’s a really nice guy.
However…
Talked to the service department today because my car alarm won’t stop going off. Weird thing is, the car was purchased brand new and never had an alarm installed. So they tell me to come in and get it checked out, no mention of money. I figured they would take a look at it for me, tell me what needed to be fixed and then we could go from there. I’m young and in college. (They should know that seeing the Bridgewater state university sticker on my vehicle…) That being said, I’m not rich. The guy at the front counter tells me it’s gonna be 125 $ for an hours labor right off the bat. Wont check it out to see if it can be an easier fix or just cut a cord to stop the alarm from going off, didn’t work with me or my dad at all to help me out and to top it off he was rude to me today as well as the last time I was in there for an oil change. Having purchased this car brand new for thousands of dollars from them, I’d think the service would be better. Also the guy had food dribbled on his chin, real professional buddy… Save your time if you’re looking for decent people to deal with.

Made appointment with Rachel to look at new Equus. Told her the time I would be there. She told me «Make sure you ask for me when you get here» Got there on time asked for her and was told she is just for internet. Never did meet her? No car was set up and no one had the details straight on the car I called about? Not getting the luxury feel here… So I had to start from scratch. Trying Hyundai as it seemed they have finally gotten their quality and service way up from days of old. Car I called about was in showroom with dead battery and boxed in by other cars. Why would you have your «Flagship Model» sitting in the showroom with a dead battery?(Red flag #1) I could not test the model I was interested in. Met a salesman very nice person and very helpful but did not know much about leasing. Test drove different model of the car I called about. I did like the test drive so I tried to work numbers with sales manager on the model I was interested in. Power trunk release was broken on this car and it only had a few hundred miles? (Red flag #2) so while dealing with numbers I came close but they were going to try to get closer to my number. Gave them my phone and e-​mail several times. No business cards were offered? (Red flag #3) Asked salesman to send me deal sheets we were working on. He agreed. Never sent them. So I called next day and girl who answered phone said she would have him call me the next day as he was off today… never heard from sales guy or manager or anyone for that matter again. (Red flag #4)Trying to buy a top of the line rear wheel drive car that has been on the lot for over a year right before snow hits one would think they would hustle? Well as I currently have an Infiniti I know first hand going there is a totally different experience. Top notch sales and service. Hyundai has a good warrantee but from the service reviews I looked up on at least 10 different sites including this one (Red flag #5) it is very scary some of the issues people have had. What good is a warrantee if the car is in the shop all the time? Thought I would try something new but after this I am not getting the «warm and fuzzy» If Hyundai is looking to get into the luxury car game they need to get these cars out of the low end dealerships as people just do not want to put up with nonsense. Infiniti, Acura and Lexus will all drive the car I want to my house on my time. I make appointment and drive 40 miles for dead battery? Looking at MDX, QX70 or RX350 now to play it safe. Be careful of
reviews put one on there but it was deleted by dealer. Looks like employees sit around all day putting up stellar reviews. Only trust websites that the dealer cannot manipulate to get the true picture.

There are some nice people here who want to help you but when I called to discuss pricing comparison with another local dealer I spoke with a manager, Derrick, who was not very nice. When I told him the car he was trying to sell me was not in my price range he hung up on me. I would suggest the dealership in Brockton if you’re looking for a Hyundai, way less aggressive.

This review is for service dept only. Corey, Keith and Patti are great. I brought my daughters 1^st car there for a safety check and was very happy some replacements were made that they covered even though we didn’t buy there. Then while trying to save money and stay closer to home we did not go there when having car trouble and it was a bad experience which led us back to Rt 44 where they found and fixed promptly. I’ll be servicing my car there when due and if all goes well, that will be my new service center and 5 stars will stay.

Best car dealership I’ve ever been to. I was a little skeptical about going because I heard the usual «come on down you’re approved» but they meant it. Everyone there was helpful but especially John I think he showed me about 10 cars because I couldn’t make up my mind, had the poor guy running up and down… Lol. But I finally got what I wanted, getting my 2013 Nissan Maxima in a few days… Woohoo

I purchased 2 Hyundai Elantras this year. One at this dealership and my second at a different dealership. I used True Car and received the deal almost to the penny to what was quoted. My True Car rep was good. He had a salesman take care of me for the majority of the time I was there. They had a lot of colors and options for the Elantra which I ended up choosing. I had my own financing ready prior to arriving. They offered to beat my rate but the best their finance manager could do was match my rate, not beat it… which was surprising as I purchased a second Elantra 2 weeks later at a Hyundai dealership closer to my home and they beat my rate by a quarter of a percent. Ensure you ask them to aggressively shop for the best rate.
My trade was fair based on the condition the car was in.
Areas this dealership could improve in:
1. Beat the interest rate
2. Minimize customer wait time: I waited 2 hours after agreeing to a purchase and trade amount before I sat down with the finance manager. This may not be the norm at this dealership but it was my experience.
3. This dealership stated to me that they deal with RI DMV a lot. With that stated, the dealership’s runner was turned away from the DMV and my plates were delayed a day as they did not ask me for proof of residency prior to sending their guy to the DMV. Maybe a checklist would be a good idea to have handy for each state outside Mass. This would reduce the potential for an error like this in the future, waste time and money sending the runner twice.
These are not intended on being «slams» but just the truth.
Would I shop here again? Yes
Would it be my first stop? Maybe

The process was easy and professional, the service was great and on time. They were all courteous. Its the place for my Hyundai Elantra service all the time. Charles Campos

Car buying is beyond stressful but the guys here are great. They beat every price other dealerships had given us by a lot and had the 4 cars/​colors we were interested in right up in front ready for test drives when we arrived. Perfectly smooth sailing, nice and easy. Would come back here again and recommend to friends!

I won a sweepstakes offer and wow what a pain in the butt to try to actually claim it. Either they closed early or the person to see was not there or a salesman even told me I was at the wrong dealership but I confirmed later I was at the correct one. I drove to the dealer twice 45 mins each way on 2 separate occasions. and there was always some problem when i got there. Never got the sweepstakes winning.

I worked in the car industry for years, and now, being on the other side of the desk, well, I just didn’t like it. I don’t suppose that anyone does. I may have made too quick a decision, but I really kind of had to. None the less, they treated me with respect. There was one time years ago, that I was test driving cars at another dealership, that I decided that although not preferable I can drive a stick shift. When we go for the test drive the sales person actually said «wow, you DO know how to drive a stick!». This was not the case here. I wish I could tell you that they gave me the car for next to nothing, but I can’t. I had to pay for it :-(The dealership was clean, but they need to get better coffee! All in all, I would suggest this dealership if you were looking for a new Hyundai.

If I could give zero, I would! I’m sitting in a lot with a flat tire and the professional is unable to remove it and fix for me…:please for your own safety an mental health DO NOT GO HERE! You are better off traveling and paying more somewhere else, I wouldn’t trust then with a band aid

I had an amazing experience at Route 44 Hyandai. Karim was my salesman, and he went above and beyond to get me into my new car. I never felt pressured, or intimidated in any way. My overall experience with the dealership was great, and I highly recommend buying your car here!

Sales — I bought my Elantra Touring in 2009. It was my first time buying a car on my own, but not in general. Every stereotype about car dealerships was in effect. LOTS of «This is the absolute best we can do», «This deal is just for you» «The boss is in a good mood» «I need to talk to my boss about this price, I want you to have it but he’ll be pissed for me even asking this». Aggressive. Come knowing exactly what you want, what you will pay for it, and be consistent in your bottom line. Also, arrange your own financing! I got a much better rate at my own bank not soon after purchase and refinanced.
Service — I brought my car in for an admittedly overdue service. I booked the appointment over the phone. $ 59.99 quoted for the work. WAY too good to be true, I thought. Turns out, they thought I said 7,500 miles, but it was 75,000. Big difference. Not sure how a car in their system on the screen while I’m on the phone could be mistaken for that mileage, but after a brief conversation with the service rep when I arrived, it was water under the bridge.
The work was done in the exact amount of time they estimated, which was a plus.
DO: Know exactly what you want done and insist on that being what happens. Just like the classic sales experience, they throw everything at you, give you a huge price estimate, tell you it’s all important, and try to get you all-​in. Eventually through respectful but informed and firm discussion, we got the work down to what was absolutely necessary that day. Something that was repaired under warranty early on in my car ownership was on the fritz again and they said it can’t be looked at again without paying $ 125 for diagnostics.
Another general thought: The awesome 10 year/​100k warranty that is pushed hard at the sale is not as awesome as it sounds. The bottom drops out of the coverage over time (36k for the audio, 50k for electrical, only the powertrain makes it to 100k). Good, but not unbelievable.
Most of these thoughts are probably just generic advice for any dealership experience, but I found them especially true here. I got a good reliable car, but the Route 44 experience is pretty much on par with the dealership stereotypes.

Not surprisingly, but sadly, only 2 reviews other than this… I feel more people need to truly know how unprofessional & awful this place really is. I give 1 star for the ability to write a review in a public forum.
I don’t need to detail my life story or experience, but I can confirm the previous Unilocaler’s review– they are true «car sales men» as people might say. Told me one thing, then come time to sign for my car and oops, you need an additional $ 4500!!! What?!?
I understand lending guidelines in this economy. what I don’t understand is not having the self respect to tell a client something like this before they come to buy the car.
Then the finance manager has the audacity to mortify myself and my
mother by announcing in the lobby my financial situation and then proceeds to tell my mother she should co-​sign so that i could afford a nicer car! WHO DOES THINGS LIKE THIS?!?
Because I don’t believe in personally naming people on here as it is embarrassing, I won’t do it.
However, I can tell you, mr. finance manager, I really hope you have upgraded from your elantra, as it didn’t fit your ego. I have been able to secure financing on my own, in a very lovely Nissan Maxima… i am glad i took your advice to look for a nicer car!