Holiday Inn Express Charles Town

The hotel itself is nice. Comfortable beds, clean room. No complaints with that. Staff is friendly and the continental breakfast is the same as any Holiday Inn or equivalent hotels. Nothing great, but it gets the job done. What’s my complaint? The INTERNET! I think it might be about the speed of dial up! Yes it’s free, but dang it’s slow. Can’t face time smoothly or stream videos. Surfing the web is slow. It’s 2016, let’s get some decent WIFI!

Stayed here Monday November 23^rd, hotel was very nice, and the free breakfast was good as well. Nice that they can call a cortesy shuttle from the casino to come pick you up at any time.
Only little thing about the hotel was that even with my window closed and the curtains drawn I could hear traffic going by outside. It wasn’t loud, and there really isn’t much traffic at all, but I did notice it and it could bother a light sleeper.

The breakfast consits of turkey sausage, sausage, baby biscuits and unlimited juice. I only stood one night but I enjoyed my stay. The hotel provides free shuttle to the casino which is only 5 minutes away.

I stay here quite often due to recurring business in the area. Very friendly staff at the front desk and the rooms are always neat and clean. I am actually typing from my room here at the Holiday Inn Express. The free breakfast isn’t bad at all. The bacon is always crisp and the biscuits and gravy are OK.

The rooms were clean and spacious. There are adjoining rooms available but the Wednesday night that we checked in here at 11pm without a prior reservation they did not have any available. One of the employees tracked down and brought a cot up for us.
The breakfast is served from 6 – 10 in a separate room by the lobby. Plenty of tables to sit at and a pretty good selection for a free breakfast.
If I come through this way again I will definitely stay here!

We checked in and were given a room key for a room already occupied (people were actually in the room when we opened the door), we went down to the front desk and were told they accidentally told us the wrong room. Given a new room and when we opened the door we noticed the bed unmade and then saw there was still a suitcase still sitting there.
We decided to not stay, unsure of the safety of our stuff when we went out… the manager on duty understood and refunded the money/​points and said they would be speaking to the person who had helped us. This has never happened to us before at any hotel, but wanted to make people aware of the issues at this location. A nice weekend away got shortened due to the lack of good front desk staff. The only reason I am giving this 2 stars is because I’m hoping the manager speaks the person who screwed up, otherwise this would be barely 1 star.

It was certainly nice to get off the beaten path (I-​70) on our drive from Ohio to DC as we decided to visit Harpers Ferry National Historical Park along the way. We picked the Holiday Inn Express in Charles Town, WV mainly for its proximity to the N.P. (7 miles) as well as the availability of a hot breakfast. We enjoyed our stay, albeit a short stay of about 9 hours, and were more than satisfied with the customer service, hotel-​wide cleanliness, and the hot breakfast in the morning. They allowed us a late check-​in which was super important as we arrived close to midnight and were exhausted from 5 hours of post-​workday driving. There certainly were less and more expensive options within a 20-​mile radius but this spot was definitely a good blend of location, comfort, and value. Also, the hotel is quite large (for a Holiday Inn Express) and apparently caters to the horse-​racing/​casino crowd — the racetrack could be seen from our window. We didn’t get involved in any of that — so I can’t comment on any shuttle service or amenities in that regard. But if we’re in the area again we’d have no problem staying here once more!
GPS DRIVE TIP: By the way, if you’re coming from the west, dumping off I-​70 early (Rts 522 — 1 — 9) and taking a straighter route (as the crow flies) versus staying until you hit I-​81 and «back-​tracking» nets you about the same amount of driving time but shaves about 13 miles. Fun if you want to see some rural West Virginia!

We like HIE; this was consistent with our other experiences. Clean place. Comfortable bed and decent towels. Quiet and nice front desk people.
The only issue is it appears everyone in this area of West Virginia smokes so when people walk by all you smell is smoke.

IHG (Inter-​Continental Hotels Group), you’ve done it again. Unable to obtain a vacant room in the Hollywood Casino and after burning rubber trying to make a dash from the Towne House Motor Lodge (
) I whipped out my handy dandy Unilocal app to locate somewhere to stay. Thank goodness this place was nearby (a three minute drive from the casino to be exact)!
Amber & Lindsey were manning the desk when we arrived and both of these young ladies were «a pocket fulla, pocket fulla sun-​shine.» They made check-​in seamless and after informing them of my Priority Rewards Group membership I was given a «goodie bag» to take with me to my room. I was a little dismayed because there wasn’t a complimentary chocolate chip cookie display for my greedy gut to take advantage of but the bag had a bottle of water, Rold Gold pretzel pack, and some Oreo’s to briefly satisfy a snack craving.
Rooms were clean and the toilets even had a band on it that said it was sanitized for customer convenience. Not sure how believable that is because anyone can wipe some pine-​sol on a seat and try and call it sanitized but, it was a nice touch nonetheless. The flat screen was small (I think it was a 28″), but it was of high quality. The beds were comfortable and also supplied your choice of 2 soft and 2 firm pillows per bed.
We slept through the complimentary breakfast but the dining area appeared to have the same setup as other Holiday Inn Express hotels. I took one star off mainly because the supposed «body» towels were a little on the small and scratchy side but the absence of the cookies were a contributor as well *teardrop.* If I’m back in the area and can’t get a room in the casino, I will definitely come back here. My friend paid $ 170 for the night which I don’t think is bad considering that the golf tour going on that weekend sold out all the casino rooms and instantly made hotels in the immediate vicinity a hot commodity.

Worst. Bed. Ever.
this bed was sleeping on concrete! I stayed here Fri nite. Its Monday and my back still hurts. Breakfast was good. Staff was friendly. but HORRIBLE bed.

This hotel is clean and well situated. I had an extended stay here and I have no complains. I

I chose this particular hotel because of some very positive reviews on another site that I read, and because of its close proximity to the Charles Town Hollywood Casino. Turns out to have been a great choice after all!
We only had to stay a single night, (mostly for a place to get some R&R after spending many hours on the road.) When I saw the price, I was already worried because it seemed too low for a place that I could only hope would deliver some decent service. But now I’m glad that we took the chance.
The room (2 queen bed/​non-​smoking) was clean and well-​attended. The beds were a little harder than we’re used to, but because I have a pretty bad back and really need a firmer surface to sleep on, this was not a minus by any means. The two BIG pluses for me were: one — the Casino shuttle that arrived every 20 minutes or so, to provide free round-​trip service, and two — the «Continental Breakfast». Now, when most hotels offer a «Continental Breakfast», that usually means a couple of jacked-​up pieces of fruit in a bowl, that might’ve been fresh during the Civil War, and some sad-​looking frosted corn flakes that even Wal-​Mart wouldn’t sell at a buck a box. Not to mention some seriously lame «hot brown water» that’s supposed to pass as «coffee.»
This REALLY qualified as breakfast: hot cheese, Western and plain omelettes, sausage links, pastries, biscuits and gravy, four kinds of cereal, plus bread, bagels, fresh fruit, OJ, milk (whole, skim and 2%), and coffee. Okay, so the coffee wasn’t Starbuck’s, but for free java, it still wasn’t bad!
If I had one pet peeve, it was the «Exercise Room.» One recumbent bike, two treadmills and that was IT. If you like cardio, that’s probably all you need, but if your stay was longer and you wanted to do some decent resistance training, this would NOT be the place where you’d get it. Even a real cheap-​ass set of Sears plastic dumbbells would’ve been nice.
But then again, we only stayed for a single night — didn’t get a chance to try out the outdoor pool (it was too cool out for that, anyway) or the Business Center.
However, with Charles Town only an hour’s drive away from where we live, I would definitely make it a point to stay at the Holiday Inn again on our next trip to feed the one-​armed bandits our hard-​earned paychecks. At least we’d save money and still get great service from our stay!
(Oh, and P. S. — Staff is VERY friendly, courteous and helpful… Looks like the merchants and vendors here have been taking their «Vegas» lessons seriously!)

They only thing that would have made my stay better would have been a more comfortable bed. It felt like I was sleeping on a plank. The staff was courteous and professional and the room was VERY nice. Clean and neat, spacious and quiet. Please fix the beds.