Turf Motel

I have stayed here a few times in the past few years and have never had an issue. This past weekend I stayed at the turf, and cannot fathom how incredibly downhill this motel has gone. The General Manager Tiffany was very rude and needs to take some customer service classes. Even worse, when checking in the owner was standing right in the doorway. He did nothing. Come to find out the General Manager is his daughter. He really needs to do something about his management staff. It may be a few dollars cheaper to stay here, but I would rather pay more elsewhere and get treated with respect. I definitely do not recommend staying here unless you don’t mind unfriendly people that seem to not be happy with where they work. The owner Mr. Marcus really needs to reevaluate the employees that are handling customers. On and positive note, the cleaning staff was very friendly, and that is the only positive thing I have to say.

They were ok. One of the biggest perks about this place was that it’s one of the few motels in the area that has a shuttle bus that runs from the motel to the casino every 20 mins. It’s the cheapest one that offers that shuttle service and it was a huge convenience. One of the reasons I’m dropping it a star is because the room I reserved online was not the same one I received when I arrived at check in. They actually upgraded me without informing me, which I didn’t mind paying the extra $ 50 for the nicer room with the Jacuzzi tub, I just wish they would have let me know in advance. It’s probably for the best because I heard from my other friends who stayed in the cheaper rooms that they were not that great and outdated the ceilings were really low, despite having been «remodeled». Our room was really nice, however, with a huge king size bed and the Jacuzzi tub was a real treat. The free continental breakfast was a nice treat as well. Overall, I had a great time, enjoyed my stay, and the staff was pleasant. I would definitely book here again, but next time I will call in to reserve my room rather than book online.

Incredibly rude late night staff the older gentleman at the front desk needs an major attitude adjustment. If you do stay at this sad motel make damn sure you stay on the newer side. This place smells like sewage & this motel is currently know at the (Turd Motel) in the nearby community, wish I would have know that before my stay.
Unless your looking for bedbugs & love the smell of sewage I highly suggest you stay elsewhere!

If you go to the Horse track and Casino at Hollywood Casino at Charles Town Races I highly recommend you stay at the Turf Motel over other places in the area. They seem to have the cheapest rates and the rooms really are not that bad. The hotel looks pretty ghetto and outdated but they have recently renovated the rooms and they have their own little charm to them. Our room definitely still had a 70’s feel with a black patent leather headboard attached to the wall and cut out wood hanging from the ceiling. Don’t take that as a bad remark though, it was cool. A room with a King size bed, T.V., microwave, and fridge is only 79 dollars which is much more affordable then the other two hotels that are within walking distance of the casino.
There is also a shuttle that comes every 20 minutes that drops you off right at the front door of the Casino or the race track so that you can avoid the DUI trap that Charles Town police have set up (trust me, my Dad received a DUI the night before I arrived there). You can’t really beat that!