Kathleen M Andersen, OD

I have been coming here for the past three years. I am happy with their advanced testing they do. The staff is friendly, and making my yearly exams is a very smooth process. I have ordered glasses and then changed my mind and the refund process was smooth. They offer a variety of different frames, and when you order glasses it’s ready within 1 – 2 weeks if not sooner.

Absolutely amazing Doctor. The staff is super professional. We have been going to dr Anderson for almost 10 years and I have never had once a bad experience. We have always received our glasses before the due date. She has always been on time to take us and I sometimes have been to her office with 3 kids. I drive over 30 min to see her and it is well worth it. I highly recommend the office and I can’t imagine anyone not love the level of the professionalism and personalism in her office.

This office lacks customer service and professionalism across the board. After multiple visits and numerous calls over the past 2 – 3 months, I am still without glasses and my pharmacy prescription. And to top it off the staff and Doctor are rude and unprofessional. I would highly encourage you to spend your money elsewhere.

The first time I went in they were nice, a bit rushed and the eye equipment they used was dirty, had makeup and oils where you need to rest your forehead and chin (clearly they don’t care about sanitation even though they’re in the medical field). But I got my year supply of contacts and went about my day without any thought of it, just thankful I didn’t get pink eye. When I opened my first batch of contacts, half were defective. I contacted the maker of the contacts (Coopervision), and notified them that I thought there was a problem. I provided them the lot number and they sent replacement samples to Kathleen Anderson for me to pick up.
The office called me and told me to come in and get the samples, however when I came in they had no idea what I was talking about! The lady at the front (too bad I don’t remember her name) was rude and said «what am I supposed to do about it» when I told her the problem. On top of that she told me maybe I had some medical condition and something was wrong with me that’s why the contacts were blurry, which even if it was the case… weren’t they supposed to diagnose me during their «in depth» yearly exam?
Anyway, by the end of it she slapped 4 samples on the desk and said ENJOY! Well, thanks… I guess. Glad my year supply of monthlys is defective and at least i have 2 months of samples, better than nothing, but the rudeness and lack of professionalism is just unacceptable I won’t be going back.

I am so impressed with the technology at this office. They have every testing technology for your eyes. It’s all easy and their attention to detail was very impressive. Dr Anderson was a delight. Very knowledgeable. This is the best exam I have had. I feel really confident about the care I received I will be switching all my family’s care to this office.

Love these guys and the selection of glasses and sunglasses is great! Great eye exam!

I had an eye exam on a Saturday from Dr Monica Reyes an associate of Dr Anderson. The service from the office staff was professional and Dr Reyes has one of the nicest and most pleasant personalities I have ever encountered in a physician.
I needed new glasses and informed them I was going out of town and could use them earlier. The normal one week lead time was cut to two days. Incredible customer service and follow up.

When you discover that Len’s Crafters chargers ¹⁄₃^rd the cost to do a basic eye exam then Kathleens M Andersen, OD office charges/​quotes over the phone you realize it is time to cancel your appointment and find an organization who isn’t raping your wallet. They probably say something to justify the cost, but it wasn’t worth hearing when I just want a basic eye exam.

UPDATE 3÷7÷16:
I sent my next year exam for March 14^th and once again, I got 3 separate reminders (text, emails, calls) for March 7^th, which is not the date I scheduled for at all. I called to correct it and they seemed confused. I then got another email reminder later that day for the 7^th again. FYI, per my first review here, this date of the 7^th would be BEFORE my insurance would cover it. Again.
Listen, mistakes happen, but clearly this has not been fixed and it’s an incredible waste of my time to keep correcting them. I will be canceling my appointment and moving to a new doctor. What a mess.
REVIEW from 2015:
When I came back in for my retina dilation appointment the office manager spoke to me about my Unilocal review. I was impressed that she did. I know how hard it is to talk to clients about negative feedback. Awkward!
She was apologetic and very nice, and sincere in her request for information so they could improve their scheduling.
My conclusion is I’ll chalk this up as a mess up and stay with them. Everyone makes mistakes so let’s hope this was just one of them. I think it was classy that they addressed it!

Very unprofessional they don’t know what they’re doing I’m a diabetic the optometrist told me that whatever my sugars are is as blurry as my eyes are going to see so wearing glasses at that certain sugar level will be my prescription and if my sugars are lower or higher the prescription for glasses will only be at best with the sugar levels that I came in to see
They wanted to dilate my pupils and I was supposed to get everything that day but oh no they asked if I could come back they said they were very busy I’m not that close to her office and they said they would setup an appointment for the dilated pupils another day! I was like wait your to busy to complete a full exam! She said yes dr Anderson looks burnt out and is very rude as well doesn’t greet or say hi doesn’t talk to much and mumbles lots of words under her breath a huge rude blonde lady she is there iPads and equipment doesn’t impress me at all
The Asian guy as well try’s to look like he’s a millionaire and is rude and stripped my screws on my glasses he even put super glue to hold in the bolt ridiculous if there was a zero or a negative –5 option I would choose the –5 horrible
Ps I never even got called in for my pupils to be dilated and I went to go pick t glasses up they pulled my chart and nope didn’t even mention it! I was pissed the last time my wife and I go
Also while picking your frames they pretty much show you your price range but then leave you after trying on 2 or 3 pairs them you got to ask someone to come back to help you for more options very rude to leave you while your picking frames horrible place ever!!! Katherine you are rude Ann very unprofessional!!!

I had given them a pretty good review before but things of changed. The office staff is pretty good and provide several options when it comes to ordering glasses. I would recommend them for that
However when it comes to the optometry side of things, I’m not going to be coming back.
Dr. Anderson seemed very cold for the appointment and even though I’ve been there multiple times, greeted me like I was a brand-​new patient. After an exam and checking on a few things, she had asked me to come back in January when my insurance for my eyes would be eligible. Even though the appointment was for medical. A co-​pay was charged and I was told that I would have to «tough it out until January quote and she would not provide any information about the change in my vision since this appointment was not for that
For being a doctor that specializes in optometry, I would think that she would understand the importance of having a correct prescription to be able to see clearly and not tell a patient to «tough it out quote for another 2 to 3 weeks. Very not cool
So with the breakdown of the review, four stars goes to the office staff and ordering of glasses and one star goes to the actual practice. Which averages to a little over two stars

Unfortunately, i did not meet Dr. Andersen and the optometrist who attended to me was Dr. Caputo who was very professional and knowledgable. The front desk staff will accomodate you in a flash (to mention Becky). I am a Lenscrafters customer but after an unpleasant experience from them i was fortunate to find this optometry clinic. They were very helpful and kind to replace my damaged, poor quality lenses i got from LENSCRAFTERS mssion viejo for FREE while i wait for my new one i purchased from them hopefully in 2 weeks or else. All the other associates (pardon me i did not get their names) were very pleasant!!! keep up the good work

They are an amazing group of people! I broke my glasses the other day and i walked in slightly distressed but willing to pay top dollar to be able to see, only to find out that the 5 min (at most) repair was FREE! Super helpful! super kind!

Dr Andersen and staff were extremely accommodating to my urgent needs yesterday. I found them through the help of Unilocal last minute… I called in for a same day emergency appointment due to a corneal abrasion and her staff fitted me in right away. They were very pleasant on the phone and understanding to my needs. The moment I walked in, the staff was accommodating and professional. They efficiently walked me in the private room right away. Dr Andersen was very thorough and has great bedside manner. She immediately called in my prescription as well. They have earned my trust and loyalty from yesterday’s visit!

I went in for my first exam with Dr. Pham last week. She was thorough and explained everything wonderfully! The staff was extremely pleasant and patient, the facilities are lovely, modern, and CLEAN. I loathe going to the eye doctor but I really felt comfortable and didn’t feel as though anyone was trying to hard sell me anything. The prices are reasonable for the quality of the glasses/​lenses you are receiving.

My 4^th time here. Great equipment, the Dr. And staff are great, it’s all good…
They know what they’re doing here rescheduling an appt is not an issue either. I highly recommend Dr, Andersen.

While my review still stands for Dr. Anderson, I felt I needed to update for my recent visit and the staff. I called stating I needed a eye exam for glasses, just a refractive exam. I see a Ophthalmologist every 3 to 4 months for my eye health, but he doesn’t do prescriptions for eye glasses. I received a quote over phone of «about $ 50». I walk in the door, I had to tell them twice I was there for an appointment. I remind them Im there for a refractive/​refraction exam only as they ask if I have time to dilate my eyes –NO! Not only do I HATE it I don’t need it.
The tech takes me into a room starts to tests, I have to tell her, I’m there only to test my refraction not eye health, I have to explain the whole thing to her. She finishes the test. I go into an exam room, wait about 10 minutes for the Dr. (not Dr. Anderson). She asks me all the questions I just answered on the paperwork and more, clearly they did not tell her I am only there for a refractive exam. I have to tell her the whole story.
I go to check out, I said my insurance is supposed to cover but I was prepared to pay cash anyway as some panicked person from the office tells me I have to have separate vision coverage. The guy tells me it will be $ 140 (or close), I said what, I was quoted $ 50ish. I have to tell him AGAIN I only had a refractive exam. He said yes an eye exam, I said she didn’t do everything, I see another doctor, yada, yada, yada. So he has to go back to the Dr. and ask her what she did. I politely told him that they all need to get on the same page. I made the appointment and was clear about what I needed to only have to explain it 4 times. He just looks at me like «what», I had to repeat, that they need to communicate with each other and I get a look from him like he has no idea what the hell that concept means.
I don’t think I’ll be going back. A professional office should note the reason for the appointment on the chart or in the patients notes and they should all read it before starting to conduct tests and asking questions.

I’ve given this practice several opportunities to get it right and they just do not deliver an acceptable level of service.
Dr. Anderson is rather abrupt and indifferent in her approach but that’s not really a deal breaker. However, the front office personnel does not understand customer service and I suppose it’s no surprise since a company’s culture starts at the top and Dr. Anderson seems to set the tone.
The office staff seems to always be fumbling around for information, i.e. can’t find my insurance info, can’t find my kid’s ins info, can’t get the prescription emailed to us, etc. but the Final Straw was my son visited for an eye exam recently. I had specific questions about his diagnosis/​prescription but was quickly dismissed by Dr Anderson to her staff to be fit for glasses. I declined the glasses and asked for the prescription to take elsewhere.
I took my son (and husband, who also had a recent exam by Anderson’s office) to LensCrafters at the Spectrum and as they input our insurance info into the computer it was realized that Anderson had submitted to my ins co that we had already used our frame, lens and contact lens benefit — which we had only used the exam benefit! THIS IS A PRETTY SHADY BIZ PRACTICE! I called the office and inquired and no apology, no surprise, just stated that they will remove it. Thankfully it was before they closed that I found this out or we’d have been out of luck until after the weekend. I asked why they did this and their explanation was they do this as authorization. I highly doubt this is the case. That’s like a dentist finding a cavity and locking up your benefit BEFORE you come in for the filling! Highly Suspect.
The good news is LensCrafters was very informative, provided options and insight, thus allowing me, the consumer, to decide in which direction to proceed. They even explained the Dr. Anderson’s prescription to me in detail and how best to use it, which Anderson dismissed.
Lesson learned… no more chances!

I took my 9 year old who was complaining about not being able to see the board at school. The first time we went, we waited for about 15 minutes, taken to another room and waited for another 15 minutes and never was told what was happening or what she was supposed to do. She was finally taken into the exam room but, my daughter was very confused as no one bothered to tell her what was happening or why.
She finally gets the prescription lenses and was totally unsatisfied with the results. She could not see ANY better at all. They tell their patients, (this is my second child who had this experience) that it will take some time to adjust but in neither case, did the lenses perform as they were supposed to.
We took the lenses back and had them replaced and they still do not work. They treat customers as if you are bothering them and you need to bring a sweater because the atmosphere is decidedly cold and chilly (ARROGANT).

Reasons for my 5-​star rating:
1) The friendly, yet professional staff welcomes you upon arrival.
2) The wait time is NEVER over 5 minutes.
3) Dr. Andersen remembers details!
4) She uses state-​of-​the-​art technology in diagnosing symptoms which does NOT seem to reflect in the price.
5) I highly recommend Dr. Andersen!