FedEx Office Print & Ship Center

The staff incompetency is ridiculous. How is it that no one including the manager knows how to use the oversized printer? If your customer needs help on trying to do something and you say you don’t know or even attempt to find out in the future how to help, then what’s the point in paying your staff? It might as well be all self serve. Learn how to train your staff in working all your technology. Specifically Paul on how to feed your own paper into the oversized printer.

It is like Larry Moe and Currly working there I swear.
I was trying to send a package out which I normally wrap in a plastic mailer and send via Fedex as normal, this location says I cannot use a plastic mailer wrap and tried to upsell me on a $ 10 box to mail it in. I let them know that it was not going to happen so one of the worker told me that I can wrap it in newpapper instead and they will send it out for me.
I went home wrapped it in newpaper as instrucited and came back in. I stood in line and they asked me iif it was ok to help the people behind me before helping me first since it would be quick, I said «OK». It took like 20 minutes to help those people, and patiently waited for them to help me.
Finally they assited me, to find out they changed their story to «you cannot wrap your package in newpapper and what I meant was you can pack it in a box and pack it with news papper and then we can ship it out for you». WTF really? why cant you just say that in the begging you bunch of stooges, what a waste of my time. You guys really need som real training over there.
1 star for Incompetency, good job stooges!

Bought some paper, then it got busy, clerk didn’t give me the paper, waited 20 minutes, inserted credit card to get started on printer, device crashed, still no paper. Walked out. Bad service.

The last time I walked out of this establishment frustrated and angry, I went to the FedEx website and expressed my concerns. There was a new manager coming on board at this location, moving from another store, and he called me. He was very nice and took time to listen to my concerns. Well, I went into this location earlier this week and it appears the lack of customer service is about the same. I myself have a fed ex account so I print my labels from home and use this location as a drop off. When I arrived this week, the same guy who would not help me with the «self service» very hard to operate and understand copier a few months ago happened to be working that day. Short little fella with a buzzed head and apron. So, I walk up to the counter. No hello, how is your day Sir? How may I help you? Just a frown and a half hearted «what do you need» type greeting. I tell him I need to ship a box and its ready to go, label attached. Another smirk and he picks up my box. Shake Shake Shake…“oh, lots of lose stuff in here, we can’t have that”. «I need to open it». Frown, Shake, Shake, Shake. Then he pulls out his 6″ hunting blade that someone might use to skin a bear and cuts the tape. «Well, this isn’t going to work». Frown, Frown, Frown. Then he just kinda stares at me as steam spews from my ears. I grabbed the box and took it down the street to a mailbox store and they took it no questions asked.
Lets try this again:
Good afternoon Sir. How may I help you today? Oh, you have a box to ship and it appears you already have your label. That’s great. The box is a bit worn and there are some lose items inside. FedEx requires that I make sure the contents are secure. May I re-​pack the box for you or can I offer you a new box? Both are not very expensive and you will feel more comfortable that your laptop being shipped will arrive all on one piece. I’d be happy to repack this for you if that is ok?

The staff is nice and helpful but just know that their browsers are super old and you can’t run Google Drive on the computers. Basically, make sure you’ve downloaded anything you need to print from the photo center onto an external drive (USB flash drive, SD card, etc.) or else you’ve wasted a trip over there.

Worst customer service, one of the associates has a nasty attitude. They also need more staff. Waited more then 20mins.

So after a 15 minute drive I arrive I’m standing I guess where you would say the line starts after 5 minutes I’m asked do you need something. I’m ok I’m just standing here for a reason.
Yes I said I like ship this package then I’m told the most ridiculous thing that my package was to irregular to ship that the top and the bottom needs to be a flat service so they could stack other packages on top it was only a 1′ x 2′ package at the most and who said I want packages stacked on top
of my small package. I’ve shipped many irregular packages in my time well I took my business to USPS where they take irregular packages.

Server was pretty helpful but the downfall is that I only see two people working. One with he copy stuff and whatever she s doing at the back. The other is at front with everything else. Packing, orders etc. place have other services other than delivery and copying. They have internet printing faxing and other stuff. Tip be patient only one working at the front.

This review is for printing capabilities only.
I came in here for a quick and simple project, two color copies of a PowerPoint slide. I handed the employee my thumb drive and got my prints within 5 minutes. The cost seemed fair, about $ 1.89
I had never been to this location, they seem to have all the needed equipment and supplies for any project.

Fed ex gets five stars for hiring Paul. Talk about great customer service! He was extremely helpful and went out of his way to show me many color and print options. I wanted to print color menus, the price was not in my budget, but Paul had a few suggestions and ideas up his sleeve, so I left very satisfied with my experience. I like this store anyway, so I will definitely come back. Rock on, Paul!

I requested FEDEX delivery to leave a package I was supposed to receive to be delivered here as I was not going to be available at the time of delivery. The FEDEX website said it was delivered here but when I went to retrive the package, no one could find it. after repeted calls to FEDEX customer service I was told I would not get any help, so I wrote to the CEO’s Exe. ASST., A Ms. Echols. I did not receive any help here either. I guess I will just have to eat it…

Closest one to home. They could use a lot of improvement.
There are three printers/​copier/​scan machines. Two were out of order. There was another guy using the third one, fortunately I didn’t have to wait too long.
As I was printing some stuff out for school, there was a paper jam. =_​= Eventually I had to have it printed behind the counter on the employee’s computers.

Fast and convienent.
Great little FedEx Office with great employees who are always willing to help.
I’ve been coming to this FedEx for a couple of years now and this particular location is the best in the area.
It is an extremely clean location that is always stocked with supplies and allows for easy pick up and mail outs even if you are in a rush.
This location isn’t usually extremely busy. If they are, the employees make sure to help out to get everyone in and out in a timely manner.
Customers have access to everything from the internet, to fax, a scanner, a printer, and I’m sure much more as well.
If you are ever in need of a FedEx office, this is a great place to stop in to take care of any necessary needs.
Strong 4 Star Establishment!

Professionalism, quality service, nice smile, welcoming place… What else can someone ask for from a business??? I love this place.

One of those stores where you feel like you are bothering the employees when you want to spend money in the store. We’re not much help and seemed annoyed that I needed to pick up a package. It is a useful store for what they offer though. Parking here is difficult in this shopping center.

nevermind the one star i gave them because i had to !!!
lazy worker !!! at least the one who helped me !!!
wish i hadn’t wasted my time and effort attempting to have them print out something for me !!
thankfully i didnt waste my money here, i went to staples printing center where they were able to print my documents with no problems! paid a little more than i would of at kinkos but totally worth it !!!

Never again! I shipped some china, and gave specific instructions how I wanted it packed. The gentleman behind the counter assured me — not to worry — everything would be fine BUT he ignored my instructions. I was charged for 2 boxes, but they shipped everything in one box. And — I was told on the receiving end that the set of dishes was poorly packed. Also, no matter what time I go here, the staff is always busy and they begrudgingly come out from behind the counter to help me with a machine.

Customer Consultant, Jonathan S. deserves kudos for his willingness to go the extra mile and help the customer. He is patient, kind and extremely professional. If management knows what they’re doing — employees like Jonathan NEED to be promoted — and pronto.
Been a fan of this location for quite some time — this review is overdue.

I don’t normally write reviews about FedEx or Kinko’s locations but I went here w/​my wife while she had a school report printed and binded and I have to remark on the amazing staff here. Both of the employees that I saw knew how to work all the various copy machines, the computers, the plotters, the scanners, and the binders. I saw one young female employee perform all these tasks back to back w/​a smile the entire time. I’ve been to maybe a dozen or so different locations in the south bay and this is the only one where all of the employees knew how to work all the various apparati AND in a cheerful mood while doing so. What a delight.

I remembered reading a FedEx Kinko’s review by our LA West CM Christina Y. sometime ago. I needed simple printing needs and thought I’d give it a go as she had a good experience with the same kind of needs.
WOW! Printing, paying and getting a receipt was a stinkin breeze! Loving the brown baggies to put my printed items in so they stay nice and crumpled free.
I have always hesitated going here to get the job done but not any longer. I’m such a fan!