Schools Federal Credit Union

I had a bank account at Schools Federal Credit Union I forgot about it that was my mistake. But the reason why I’m writing this review is Schools Federal Credit Union put a charge off on my credit report for be overdrawn by $ 0.77 if the credit union would have sent an email letter phone call I would have took care of it. It’s kind of messed up putting a charge off on someone’s credit for $ 0.77 I work hard to have good credit and to have it messed up for $ 0.77 who wouldn’t be upset. … $ 0.77 people

I am now giving 5 stars for the follow up first thing Monday morning by the Marketing Manager.
I can’t go into further details about what we have discussed, however I do think Management has a better understanding of what customers like myself need, and I do believe they are working on a solution.
Since I have never had issues with the credit union before I will view this as an isolated event.

After spending most of the day at the dmv… waiting in line surrounded by loud people and crying babies… finally my turn… they request A LETTER FROM SCHOOLS FEDERAL CREDIT UNION. So tired and worn out i drive to the bank and say…“excuse me i need. Letter that shows there is no more lien on my car” the woman looked at me and said «you do realize you have the pink slip in your hand?» And again I explained… she takes my papers to the guy behind the cubicle… who annoyingly looks at her and says” now you are interrupting me! «he get up walks over annoyed look on his face and says «what’s the problem?!» I explain again then he says you have the pink slip… it’s clear no lien on it! After explaining several times I did eventually get the notarized letter I needed to update my dmv information… but .very unprofessional I refuse to accept that kind of service. I have more self respect then that. I will be taking my business elsewhere.

On 4÷15÷2015 I walked into Schools Federal Credit Union and was assisted by Dawn Williams. Dawn, was professional, friendly, and provided me with answers to all of my questions. She provided financial advise to help improve my credit score in the future. I visited the credit Union in hopes of obtaining a personal loan which thankfully was approved. Dawn provided excellence service and we shared insightful conversations about my future financial goals. I learned a lot from Dawn. I will definetly come back. Thank you for your support Dawn.
Lilian Pâté also assisted me in opening a checking account and she was just as wonderful. I received great customer service and professionalism from both employees. I couldn’t be happier. Thank you again! See you soon.

David at the Cesar Chavez branch (I don’t know his last name), was the person that initially took my loan request, was kind, professional and efficient. David Franco (Rancho Dominguez) was AMAZING!!! Not only did he get my personal loan request approved and submitted within 24 hours but he w as also great at providing useful knowledge about the benefits of the credit union and how to help bring up my FICO score. Thank you guys I will DEFINITELY be getting my car loan with them and my next LOW INTEREST rate credit with them. They really do care and cater to their clients — they made me feel like a princess :)

KUDO’S!!! I’d like to thank Schools Federal Credit Union (Rancho Dominquez) for the excellent Customer Service provided By David Franco. Truly a fine example of what customer service should be. My customer service experience with David was one that will always stand out. He was Very Professional, Very Patient, Very Informative, and Very Kind. All the qualities of what customer service should be. For every question asked David explained in detail and made sure I had clarity before moving on. David is truly knowledgeable of his job, and most of all a people person. THANK YOU SCHOOLS FEDERAL CREDIT UNION RANCHO DOMINQUEZ!!! THANK YOU DAVID FRANCO!!!

First off, good luck if you have a regular work schedule like me (8am-​5pm Mon-​Fri) because they are only open 9am-4:30pm Mon-​Fri and are closed on Saturdays, LOL! Service isn’t the best; went in to cash a savings bond and no one knew how to do it until one lady proceeded to tell me that NO credit union cashes treasury bonds (B.S.). Was okay when I was in college because they had a branch on campus… Although it took about 4 months before they finally stopped charging me (student accounts were supposed to have no fees) and every month someone would refund the fees and say «yes, I changed the code on the account.» I finally got angry and eventually the problem was resolved, but I felt like I was lied to by a different rep every month.

Horrible service. Every time :(
Great loan rates, and love that the payment is deducted straight from my paycheck, but excruciatingly long wait both on phone and in person.