Massage Heights Victoria Gateway

Michelle was amazing! It was so relaxing and the staff was very professional. I couldn’t be happier.

I put on a group event at this location and the staff was phenomenal! The manager Amanda was very efficient and organized as well as supportive to last minute changes we had to make. All of the therapists were very polite and a few of the ladies I brought for their treatment ended up purchasing packages. I will most certainly put on another event here and highly recommend this spa!

Date night always nice to relax together. Great massage. Great staff. Very professional. Love it!

Best massage ever. Janet listened to exactly what I needed and exceeded my expectations. I’ve had a lot of massages at a lot of high end resorts and spas, this was the best. So yes, I’d go back for Janet. The 90 minute massage deal for first time is a great deal.
As for the business model. Typical service model to try and sell membership. Clean and simple reception area and nice rooms. But the young girl trying to sell me didn’t articulate «why» I should choose them. It’s the same pitch I heard at Massage Envy and others. Personally I like this place better, it has more of a spa feel. The add-​ins they suggest just aren’t my thing, but see how some may like it. I will say the sales girl didn’t push and make it awkward.
I would love a membership, but $ 50/​mo is too spendy for me, $ 39 would feel better and I wouldn’t even hesitate. Silly difference, but it’s my threshold.

Staff was really friendly and facility was really nice and clean and I hate to say it but I like massage envy much better.

This review stems from a post related to the Massage Heights in Chino Hills, where I had a nightmare experience with Chino Hills (essay/​review is posted on theirs) regarding gift cards with $ 0.00 on them and Chino Hills refusing to take accountability and assist. I would love to personally thank the manager here: Rochelle/​Richelle (sorry if i misspelled your name). She personally contacted me multiple times, left voicemails, returned calls, and kept me updated throughout the investigation. The customer service experience she provided was just exceptional. I have nothing but good things to say about this location and I have the utmost gratitude towards Rochelle and her staff. She even made her whole staff aware of the whole situation so in case she wasn’t present, everyone else knew exactly what to do and what I was talking about. I had a couples massage with Lulu and Anna/​Nina (I really forgot which of the two because my girlfriend had one of them). Thank you so much to Rochelle, if you are reading this. you totally made my day when you provided resolution and contacted me. I am forever appreciative of this! Satisfied 120%!!

Just spent $$$ but don’t feel my service was any good. I came in for a sports massage and the therapist kept talking about why I should get professional massages and I shouldn’t use my foam roller for my tight muscles. «Don’t use a foam roller for self massages, always use a professional». She basically only worked on my tight lower legs (43 min) and they felt exactly the same when I walked out. So guess what I’m doing now, yes using my foam roller to release the tightness on my legs. Already feeling better. Bad service

I feel so mushy I can barely write this! Made an appointment on a whim after a lousy week at work and I feel amazing! Saw Brianna (sic) and she was astounding! I have had literally thousands of massages (worked 7 years at Glen Ivy) she is good, but don’t go booking her cause she is mine! They have put thought into their products sales pitch. All in all very enjoyable! Will definitely be going back!

I don’t often get massages but came in after walking by to relieve an aching back. The receptionist, Renee, was friendly and courteous. She promptly paged my masseur, Louis. He was great! He have me a deep sports tissue massage along with hot stones and free aromatherapy. I highly recommend Louis. I ended up getting a membership and will be going back to him frequently!

I thought this place was great! My massage was great, I even fell asleep towards the end because I was so relaxed. I got a deep-​tissue because my muscles were so sore from an intense workout. I never fall asleep during a deep-​tissue massage. I also signed up for a membership because I am totally going back every month for a massage. If I could afford it, I’d go twice a month.
I don’t understand why my original review and the other 10 reviews that people wrote and posted before mine were categorized as «not recommended» reviews and don’t show up as part of their rating or whatever Unilocal categorized them at. They were on-​target with their reviews! No stars for Unilocal

I absolutely LOVE this place. The staff is so friendly and they truly go above and beyond to meet your needs! The girls at the front desk are always attentive and friendly. I dont think I have ever walked out of there without being offered water. All of their therapists are really good and the place is decorated very well. Upon walking in you automatically can smell the different aromatherapy smells and you instantly begin to relax. I had to cancel my membership after a year for a couple of months, but im so happy to say that im signing up again! its worth every penny, I have chronic back pain and this is my monthly guilty pleasure that is not only amazing, but helps my overall well being!

My boyfriend and I enjoyed an hour long couples message the day after valentines day :) the girl in the lobby was excellent! She brought us water, showed us the various scents, and took us on a tour. The overall ambience of the entire place was great, it was like being transfered into a spa, in the metro area of a shopping center. They we’re running slightly late but we were able to enjoy our whole hour and have a great experience overall.

Nice, friendly & clean walked out of there feeling so good and relaxed I almost fell asleep standing up. Lol great recommendation after my chiropractor :)

I usually get massages often but it had been a while since my last massage. My back and sciatic area were literally in knots and I was in so much pain. I decided to call Massage heights and schedule and introductory appointment. When I arrived I was scheduled with a male massage therapist named Phillip. I really don’t prefer male massage therapists but I was in so much pain I thought I would give him a try. I am so glad I did! He was great. Portions of the massage were slightly painful and he explained which areas would be because of how tight my muscles were. Phillip was very nice and relieved so much of my pain. You can tell he really loves what he does and he does a great job! I am definitely going back.

Love this place… even my husband got a membership. They can get you in at almost anytime. Ask for Liz she is amazing!!! I will never go back to Massage Envy!