Kaiser Permanente Rancho Cucamonga Medical Offices

My primary care provider Dr Rasin is very helpful, however the system has been very inefficient in attempting specialty care appointments. I found a suspicious lesion on my nose in January. Saw my pcp February who referred me to derm. Apparently the system was overwhelmed by Obama care patients. I was referred to derm outside the Kaiser system, diagnosed with basal cell cancer, scheduled for a MOHS procedure end of May– I was called 2 days before that appointment and told Kaiser won’t pay for procedure recommended. I needed to make a new apt with my pcp and get a new referral. Just received approval for new referral. Called appointment center (no direct number to make apt) told they are not answering phones now, unable to leave message, I will have to keep calling back through the main scheduling number. Long inefficient process. This is how I will spend my day off

The only reason I am with Kaiser is because I LOVE Dr. Saidy Abdullah and his nurse, Candice! They are professional, patient and thorough.
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Let me say this… The rest of my review is based on the foolishness in the 2^nd Floor waiting areas!
1) kids are SPRINTING up & down the rows
2) one of them is literally pounding on the built in fish tank on the wall
3) one lady has her face buried in her phone and only glances up to yell «Sophia»…
me (thinking): Sophia clearly doesn’t respond to that!
This is our future… *sigh*
PLEASE MONITOR YOUR CHILDREN! This is a doctors office, not a playground, not daycare, not everyone’s expectancy to tolerate your unruly children! Some people are actually sick & are here to simply receive care!!!

Always a pleasant experience. Very professional and friendly people providing very good service.

Mostly very efficient. Be early and you will probably leave early. If you have any hold-​up it will be at the front desk. I have stood waiting as the only person in line for sometimes several minutes waiting to be acknowledged. This has happened to me at least twice this year. The machines up front have not worked since my first visit, so the front desk is the only option. It is weird to see sometimes a dozen people actively trying to ‘not notice’ me as they try to work on whatever task in hopes a different person calls you over to check in. That said, my longest time at the counter after I have been called over to be helped has been 3 minutes and averages less than a minute. It definitely is acceptable.
Like I said, mostly very efficient.

Just switched over to Kaiser, I made an appointment with Dr. M. Taylor. I arrived 15 minutes as requested and waited for only 5 minutes before being called back. His nurse Jose was great. Dr. Taylor was very friendly and professional. She answered all of my questions and I didn’t feel rushed. I am very happy with my new doctor. Had my prescription filled downstairs, only waited 10 mins. Highly recommend this location.

Had the most amazing experience at this particular Kaiser location. My appointment was 9:50. I arrived 15 minutes early per their request and was called 10 minutes before my actual appointment. The Dr spent just the right amount of time during his examination and diagnosis and called in my prescription to the pharmacy on site. By the time I got my paper work the pharmacy was already calling my name. My prescription was ready. Total time was 20 min! I’ve been a member of Kaiser for 35 years and overall I like them, but today they were amazing.

This review is about the pharmacy. Extremely upset with them today. My dr put in a prescription different that what we had discussed. They offered to call the dr to check on the prescription. I waited an hour. Then went to the counter to discover that the call had been passed off to two different people. They make me wait another 10 min for them to tell me that my medication was not covered. I am extremely dissatisfied. They kept pushing their OTC version at me despite my numerous attempts of telling them it doesn’t work for me. Just really disappointed.

I’ve been having problems with the Optical Department at Kaiser Rancho but then I meant Joanne Amaya. She took care of my problems and was kind and attentive. Not like some doctors that are cold and not willing to interact with their patients/​clients. She is a fantastic Employee and deserves recognition. Plus she is a Dodgers fan. Go Blue!

I wish I could put 0 stars I hate Kaiser, the doctors are lazy, they don’t do their job of diagnosing and treating patients they push them through so that they can meet as many people as possible whether they help them or not. I saw multiple doctors in efforts to get help. I was ignored from 2011 to 2012 when I made complaints of abdominal swelling, I was told to go to therapy cuz they won’t help me with my problem, that people gain weight when they get older and to stop eating fast food. I felt crazy and accepted this is the way my body would now look. Years later when I wasn’t under my dads insurance anymore they found an ovarian cyst during a routine screening (i had given up by that point) that has grown so large that my ovary had to be removed. 4 liters of fluid were drained and the attached picture is what was pulled out after it was drained. Luckily for me it wasn’t cancer.
My whole youth from ages 23 to 26 I looked pregnant, and was asked when I was due constantly. The customer service was horrible at member services and no one ever took what happened to me seriously except the records keepers who saw the pictures of what they did. Horrible people, horrible billing I will never have Kaiser again

Hour behind on their appointments… we arrived 15 minutes early as requested for check in… soooo we have been waiting total of 1 hour and 15 minutes… it’s ridiculous… when u are sick and make an appt… I might as well went to the ER last night… it would have been the same wait time. I wouldn’t have even put one star if I didn’t have to.

Have been to 3 different Kaiser Locations in the last week! My first time feeling like I was properly checked and cares for was on 4÷8÷15 by Dr. Brian Ching. Honestly he was politely and thorough. He asked me what my medical concerns where and went the extra mile. After being shuffled around by two other doctors who did not bother to really put
me at ease about my mysterious pain.

kaiser is a waste of time. if you need specialized care. run. run. run. my father died last month because of the negligence of the kaiser system. my dad is a heart patient who was in need of a mytrial valve replacement. this is a common procedure and many survive this.
*****lets start from the beginning:
1. my fathers cardiologist from kaiser fontana — completely dropped him as a patient because he was upset that he was going to get a second opinion (call me crazy – this is the truth). the doctor my father had for a long time dropped him and as a result he had to start from square one in order to get referred all over again – it took 7 weeks to get an appointment for a new doctor. btw, my father was not able to breathe barely.
2. my father was in the waiting room of kaiser fontana – unable to breathe — and it took them 12 hours to get him a room.
3. when my father was at kaiser fontana, i came in the room and a nurse gave him a round of shots. after, the charge nurse walked in and said time for your shots! i told her he just did a round — do you know if i was not in the room, and my dad was not coherent — –they would have double dosed him?!
4. oh the night by dad died, he was asked to pull out 5 of the pills he regularly takes for years — -take it off completely cold turkey — no weening off. he died that night. how do you not ween your patients off of meds? this was directed by kaiser sunset.
5. to top it off, it took 7 months to get a surgery that he was two days away from – why was there a delay.
***im not saying all kaiser services are horrific. if you want to go for a common cold – go for it. but anything past that — please please reconsider. they are not equipped with staff that have common sense on how to provide high quality service to their patients – ie. heart patients, etc.
my father is gone for good. if these situations did not happen – maybe he would be alive. run run run from kaiser. all of it. get a different insurance provider. it may save your life.

The pharmacy is the worst!
Did my refil on
which when I get to the counter wasnt there. Ghetto fab nail girl took my took my card said it was 10 – 15 minutes. After n hour I was still waiting… did I mention im on insulin? I wait another 10 minutes in line to check on the status to be told…“it got stuck” how was it my perscription was the only one to get «stuck»! The 3 people after me got their meds… does she really think im stupid? She tells me «if you wait longer then an hour you should have come back up» Geez this is what I did n was I being reprimanded? I tell her im circling the drain. I have no meds no insulin .she takes my card and proceesed to swipe it. this is where I realize she didnt put in my perscription to begin with. I wasted over an hour it was now 11:00 and the pharmacy closes at 12. Its Saturday.
I need to eat. This incompetent un caring pharmacy tech put me at risk.
She never once asked if there was some glucose tabs she could offer me nor apologiesed. She handed me my card and said «it will be a few minutes thery’re going to work on it and ill call you as soon as its ready»
UNCARING UNAPOLIGETIC INCOMPETANT PUT ME AT RISK…

I had a great opinion of Kaiser overall until I saw a doctor at the Ranch Cucamonga location. She seemed ignorant of knowing what a «hammer toe» was, even after seeing my hammer toe! And she was rude, treating me as if I had no reason to seek medical attention. I was scheduled for surgery by another doctor at the Ontario/​Vineyard Kaiser a week later.
The list of doctors at the Rancho Cucamonga location is incomplete as her name is not on the list.
Everything else (customer service & wait time) was satisfactory.

They have much improved since I was younger the wait time is less, I love that they have opened up more beaches. The staff is always helpful and I love my doctor. She takes the time out to take to me and answer any of my worries,

Unilocal’s 365 Review Challenge 2015 #2 — #365
Love the staff here at this location and never had any problems picking up my medication and purchasing new glasses at the optometry. Ever since they upgraded their computer system, it seems to be one problem after another with the long wait times and long lines on both sides of the pharmacy.
I really wish they can resolve this reoccurring issue with their computer system. Shouldn’t system upgrades make the process faster? This clinic overall is a clean facility with one minor issue that needs to be looked at.
If you want to avoid the long lines, I suggest you pick up your medication early or you can do some errands and pick it up later.

Wasn’t a huge fan of Kaiser when I switched over, but after being sick for 5 day I gave in and came. Called this morning, they scheduled my appt for a couple hours later. Saw a dr and got my meds filled all in the same place. The pharmacy already had my meds on file when I checked in. Just waited a few minutes for them to get filled. The nurse and dr I saw were also very nice and helpful. Definitely like this location.

Always fast check ins, i never have had to wait a long time to be seen. Facility is always clean and staff is always friendly and helpful. I like coming to this office.

Review is specifically for the pharmacy. This place has the WORST customer service. Lines are always long and wait times are ridiculous. You can grow old waiting for your meds. They are always blaming the «new computer system» and always being short staffed. So they claim it’ll only take «15 to 20 minutes» for the prescription to be ready. That may be true, but then you have to wait in a line 15 people ahead of you and only 1 cashier available. Can’t wait to switch my medical coverage when my eon enrollment comes up at work.

Great staff, wonderful doctors and best medical care I’ve had to date. Looking forward to future visits. Dr. Shelton & Dr. Rasin are amazing!