Jared

Smooth sailing
This Jared’s experience has been amazing.
The customer service is impeccable.
Took my watch to get links taken out and jewelry serviced and everyone was so pleasant. We will be returning.
They have a stunning variety
WE LOVE JOE!

All they care about is making money. Sold my poor fiancé an overpriced engagement ring and did not even explain to him that due to the style we would be limited to only 2 wedding bands. Which are both completely out of our budget. I can’t even go somewhere else to get a cheaper one because then there will be a huge gap between the rings.
When i brought up the issue of them not explaining this to him from the start all they said was «we were selling him an engagement ring. We weren’t worried about the wedding band at that time.»
My only advice to anyone looking for rings is to go somewhere else!!!

I just picked up my custom black diamond engagement ring from Jareds today in Rancho Cucamonga. This was my third trip to the store throughout the ring buying process. Customer service was amazing and I wasn’t pressured to upsize my budget. I will buy from them again I was 100% satisfied.

Fantastic customer service and good prices for simple and customization of jewelry.

Terrible this place is horrible to do business with they messes up so much on my order something so simple we will never go back

Ugh, poor customer service! Rude, snobbish sales people. No one ever smiles. Witnessed two employees arguing right on sales floor. Went there to get a ring sized and an absolutely moronic young woman helped me. She wouldn’t look at me when she spoke and since other employees were standing next to her, I never knew who she was addressing. It was very weird. Then she was dumbfounded over what kind of stones were set in my ring, even though the paperwork was right in front of her. I asked her about protecting the ring with a. coating… Before I could even finish a sentence she was interrupting me, telling me they don’t do that. I dropped it and left. When I returned to pick up the ring, the manager guy smirked at me (??) and then delivered my ring without one smile. One of the strangest and worst experiences I’ve ever had in a store. I will never go back!

My husband purchased my engagement ring as well as my wedding band and several other pieces of jewelry from this location. He purchased the additional warranty on everything to ensure that our purchases were protected. Generally, my experience at this store has been exceptional. However, my most recent experience has made me doubt if I will ever set foot into this store again. At the beginning of April, accidentally pulled two diamonds out of my setting. My husband dropped off my ring and he was told it would have to be sent to their parent store due to the damage and it would be returned to me within 6 – 8 weeks. I called the beginning of June (the 8^th week) and was informed my ring was not ready and it was going to be an additional 3 or so weeks. When I spoke with the general manager, she then gave me another estimated date as it had been sent to «the vendor» and when I expressed my frustration about this, she became extremely hostile and began to argue with me. She then informed me that her employees were listening to our conversation and that if I needed more help to call corporate. She gave me the number and hung up on me. I am now in the 2^nd week of contacting corporate and the only information I have is that my ring is with the vendor over seas (though the person I spoke with couldn’t tell me where over seas), that the vendor has a 60 day turn around time, doesn’t expedite or give updates on repairs, and as far as they can tell my ring should be back sometime during the first week of July. A month longer than what was originally promised. The entire situation has been extremely frustrating, especially considering that I would not have any of this information had I not called myself to obtain an update. If I had an opportunity to choose another store with better repair options and communication, I would in a heart beat. As it stands, I will only return there to get my ring once its done and will gladly bdrive the additional distance to the Chino Hills store.

I recently went to Jared’s to purchase a pandora bracelet. Previously I went in the store to look for charms and they did not have what I was looking for due to the holidays. When I went back two months later to purchase the pandora bracelet they still did not have the charms I asked for. I asked again to be contacted when they had the charms and I am still waiting. I also waited a while each time to be helped.

Two weeks later, the under side of my ring is cracked all the way through, not to mention the band has been thinned. I call this establishment, an inaudible voice answers, i said «I’m sorry, what was your name?» To which she answered, «Laura» I said «Laura can i speak to a manager» she replies «how can i help you» i asked, «are you the manager» she stated «no, but i can help you» …i went back and forth with this woman, who REFUSED to put her supervisor on the phone, to speak with me. So i began to tell her about my ring and the poor work that was done to my ring in their store. She then puts me on hold, the next voice i hear is a male voice asking to help me, and introduced himself as Tom. I stated, «did Laura tell you my situation?» He replied «no». Soooooo you mean to tell me that this crazy lady went back and forth with me over transferring me to her supervisor, finally puts him on and relays no pertinent information to him. This lady was EXTREMELY UNPROFESSIONAL! The manager talked a good game about how they will rectify the situation and whatnot, but that remains to be seen, until i go in there tomorrow. I will be posting after visiting this crappy store tomorrow. Word of advice please do not put your valuables in these peoples hands if they hold any value or sentiment, its not worth the stress this team of unprofessionals cause!

I came here to get my ring rhodiumed and when I went to pick it up they tried to charge me an extra $ 30 for something I didn’t ask for. Then I noticed they didn’t even clean my ring so it still looked super dirty! So I had to wait there an extra 20 minutes. And to add to all that not one person there working smiled… Ever!

Since my last review, Jared has replaced the damaged setting/​band. I also received a phone call from corporate, along with a handwritten note apology note and a $ 100 gift card. I really appreciated the apologies they extended toward me, and I think I have now received the best possible solution for the situation.

My bestie and her husband bought me a «just because you are a awesome friend gift»! I thought it was really thoughtful to start me up a Pandora charm bracelet, specially since my charm bracelet from when I was a teen is long gone (I think someone took it).
Unfortunately, it was sitting über awkward on my wrist and can roll right off. Probably not if I had the entire thing with charms, but I don’t think I’ll get there anytime soon and not sure if I even want mine that filled.
The lady helping me out was really nice and patient. I don’t really know much about Pandora so she let me try out different sizes and I was interested in wearing leather too and we tried a bunch of them.
While we were there she also cleaned my stepdads jewelry for him and helped my mom pick out a Pandora charm she wanted to add to my bracelet.
I can see why sometimes jewelry stores can get a bad rap and people all vary in their sales. For the Pandora stuff though, the two ladies running that counter were helpful and not sales pushy at all.

Got some earring here for a gift the sales man is a total snob.
The lady was nice.

We went here to look for an aniversary gift and my wife was with an older lady looking at rings and my daughter and I where looking at other stuff, when we left we where both talking about how both of the sales ladies where both pushy.
They threw out all the sales pitches and silly sayings,
it was a real turn off.
We didnt get any of that kind of stuff at the other jewelry stores.

Would never spend another dime in this store, The word «customer service» does not exist. The staff is fake, and need to get a lesson on customer service. This unfortunately starts with the management staff and goes downhill from there. I was in thier store buying Pandora items. I enquired about my sending my Movado watch out for service, they wanted to help. I just got the quote back for the repair and it needs everything but the case. the watch is 3 years old, I called Movado to find out why thier Automatic watch movement would only last 3 years. Movado stated that that is not the case and I just need the repair order number, and they can check on it. Jared, who is just the Go between, won’t let me check on my Watch. Huuuummmm. This staff is only nice when you have cash in your hand, but don’t go any farther than that. Customer Service is not just taking your customers money and leaving it there. Too bad they do not have minus stars for the rating system

Every time we’ve been in here, the staff is really helpful. They clean the couple pieces bought here, and even the one not bought here.
If you’re in the market for jewelry, Jared is at least worth a look.
One other note, I also had a certain kind of wedding band in mind and this was the only place I could find it after looking all over the place, even all over LA and OC.

I was out of town, and away from my usual Jared location so I stopped in here because I wanted an adjustable snake chain necklace that I had seen back home. I also wanted a few items rhodium dipped and I had a chain that had a knot it in it that I couldn’t get out. I got the snake chain just fine, but when I asked if I could get my items rhodium dipped the sales woman refused to do it. She said it would just ‘wear off in a few days anyways’ on my yellow gold jewelry and that their company ‘didn’t believe’ in dipping yellow gold in rhodium. Even though I told her I was aware it wasn’t permanent she still refused to do it. Then, I asked if she could take the knot out of the chain I had brought in with me, and neither her nor the other associate that she asked to help could do it. I think honestly they were either too lazy or too incompetent to get it out. Needless to say, I was very embarrassed at the service at this location, particularly because I had my future mother in law with me and she knows that all of our wedding jewelry is Jared. I would not to go back to this location even if I did live in the area…