Homecoming at Terra Vista

All I have to say is Lauren Bates the leasing consultant is the best ! She’s attentive and very nice, makes you feel welcome and at home. She’s always willing to help and listen to any concerns I may have. Her personality lights up a room I am very happy I chose the homecoming apartments the Maintenance man Gilbert Delgado is awesome and gets the job done ! And my neighbors are excellent. I feel safe with my kids playing in the giant clubhouse …

This review isn’t based on the overall complex per se, but rather on individual performance that I really appreciated. I called the night service manager last night (Chris N.), due to a concern at my apt. Long story short, my wife and I were very impressed by how quickly he came over, his professionalism while in our place, and by how efficient he was.
Again, this review is to a specific person but I wanted to give him credit for his very quick response, amongst other things. Thanks Chris!

While I am not YET a resident at Homecoming Terra Vista I cannot speak highly enough of the leasing agents Brittany and Lauren. My husband, his parents, and I have come upwards of 5 times and viewed probably every 1 and 2 bedroom floor plan they have to offer. These two agents are always helpful, patient, friendly, and knowledgeable. I have searched dozens of properties in the Rancho Cucamonga and Ontario areas– and Homecoming At Terra Vista has the best staff hands down. Between visiting multiple times, calling AND sending emails– we have definitely taken up these ladies’ time!!! But as mentioned they are always wonderful and courteous. They are the deal maker for why we plan to move here when our current lease is up.

Me and my family have made the Homecoming at Terra Vista our home. We have lived here for 5 ½ years. It goes without saying that it’s an awesome place to live and raise a family. From day one when we came to take a tour of several available units we met Brittany we told her what we wanted and she showed us just what we needed unit #732 we loved it and moved in shortly after. During the years to come our family size increased and we didn’t want to leave The Homecoming, again Brittany had the perfect unit for us and we have resided in our current unit 3 years. We love what the Homecoming offers the exact lifestyle the we are use to, a safe neighborhood with working class people. Hot weather plus warm swimming pool equals great fun for all. We have congregated around the pool while cooking/​barbecue in the picnic area and met some wonderful families who also enjoy the perks that are offered here. The staff members are friendly and helpful. And I must mention the landscaping is beautiful throughout the turn of seasons. We love The Homecoming at a Terra Vista.
The Watts Family

My husband and I moved into HCTV almost 3 years ago. Had never lived in an apartment or town house before. We truly didn’t know what to expect. We told Brittany our situation and she showed us the units she thought would be most suitable for us. We came back a couple of times to ask questions and we’re always treated respectfully. After looking at other communities in this area this was really the only place for us! Feels like a neighborhood not a complex:)
Yes, you have the occasional instances of noise, dogs, no parking etc. We had that in the neighborhood our home was in. This is called life. You deal with it. With everything offered here we just don’t get the bad reviews. Carpet cleaning with lease renewal, pest control on any Wednesday you sign up for it, and a maintenance crew that whenever we have needed anything they are here asap. All the free meals, movies and community get togethers. Never had an issue with the beautiful pools either. And we use them regularly. 24 hour fitness center! You need to treat people the way you would like to be treated. The staff here aren’t babysitters, tenants need to be responsible. This is all of our homes. It is a joint effort to keep it nice!
Eventually we will have to move because we need a tax write off. But if buying here was an option here my husband especially would be all over that!
This is a great place to live. People just need to exercise a little respect for one another. The staff here can’t control that.
If you are looking for a comfortable resort style community, this is it:)

This place is a rip off!!! I lived here for 1.5 years and the manager Casey is a total lying idiot!!! She invents charges when you move out. She can’t even keep up with her own stories about the false charges. Do not move here!!! The printers are always broken and people that don’t live there are at their gym daily and roaming around the complex like hobos! Their paint job is ugly and appliances are old and they want to charge you an arm and leg to live and move out of there!!!

I had posted before about fracturing my hand late January, but I have not posted the whole story. I was giving Lewis apartments a chance to do the right thing, but unfortunately they are choosing not to and to make matters worse Holly, the GM, actually laughed at me!
We moved in to the apartment and at the edge of the garage there is about an inch drop like a little step. Then about a foot out there is another one. Several of my family members have tripped on them. One night I was trying to leave. It was dark and I saw the 1^st step but did not see the second. My foot landed on it, twisted, and I fell. I put my hand out to break my fall and that’s how I fractured my hand. I’m in pain every second of every day and
doctors want me to do an MRI.
I contacted the apartment because I want them to paint two yellow lines where the steps are so they are more noticeable. When I told Holly (GM) what happened she laughed and said, «Well at least you know it’s there now!» Wow! I have never been treated like that before! I actually started crying on the phone.
What is funny about a mom of 4 (or anyone) falling on your property and breaking her right hand? My doctor wanted me to take Norco but I can’t take narcotics. Ibuprofen 800 doesn’t even take the edge off and Tylenol 3 doesn’t help much either. How that is funny is beyond me.
Their insurance refuses to help with any medical bills, but to make it worse they are refusing to paint the steps so they are more noticeable. They are hard to see unless you are looking for them and several guests have tripped. Graceson (4) fell today and I told them but they don’t care. They would rather one of us fall again than paint two lines for me. I can’t even comprehend how people could think like that. I’ve never been more disgusted with a company.
We chose this apartment because we believed it would be family friendly but unfortunately that is wrong. 3 months to go. Let’s pray there are no more injuries. Please help me spread the word by liking, commenting, and sharing. I hope Lewis Apartments and their staff grow hearts. Im just totally shocked. Don’t understand why it’s so hard to paint two lines.

We lived at Homecoming for 2 years. We have always paid our rent on time and are very quiet tenants. Our experience at Homecoming was less than satisfactory considering the very steep rental price they charge for an outdated apartment. We only stayed the second year because I became pregnant and on bedrest so it was too much stress for us to move.
I could probably write a book about our experience but I’ll try to summarize: mice, cockroaches; a busted toilet that flooded the carpet and Homecoming wouldn’t replace the wet carpet; leaking AC through the drywall making the drywall and baseboards wet and squishy, however, Homecoming was not concerned that their walls were continuously wet (mold?!). Then we found out a women was raped in an apartment next to ours and we were never notified by administration to be more cautious and watch our surroundings (so much for the gated community…). We also had 5 different neighbors move in and out of the apartment next to us in only 2 years time so there was no real sense of «community.» The walls are paper-​thin, the pools are crowded and there are always children racing around on their bikes and toys in the middle of the street which makes it very scary to drive through. The final straw was the inexcusable behavior of one of the Homecoming front desk staff members. When we notified the Homecoming manager both by voicemail and in writing, she proceeded to aggravate the situation rather than take the simple and necessary steps to resolve it appropriately. When Lewis Corporate was notified by us in writing they did nothing to correct the situation. We packed up and moved asap!
Two stars are for the maintenance staff and groundskeepers who were amazing when they actually got authorization to help us. They were also always very kind and friendly. And we did get the majority of our deposit back since they planned to renovate our apartment when we moved and (finally) install granite and laminate wood floors.

Had to drop them back down, because somehow management thinks it is a wise idea to install hardwood floors in an upstairs unit at 6:00 AM, and this is the third consecutive day of this!!! These units are tiny, how long does it really take to install hardwood in a 700 sq ft unit?!

We were only here for about two months before we discovered our apartment was infested with bed bugs. But this place sucks with or without bed bugs.
It is incredibly noisy… the buildings are formed in a specific echoing type of way. So any noise that happens in the streets is instantly echoed throughout the condos. Also people sneak into the complex very frequently, and just walk around the complex all day. Who knows what they’re doing… The staff act as if they hate being there. The only friendly people who work there are the janitors and the landscapers. Administrative staff is rude and unwelcoming.
TL;DR bed bugs and rude staff. Stay away!

This review is for one particular person, Raylene. She is amazing. My husband and I have been so stressed out with moving and our other apartments have been making things very difficult on us and she pulled through and was great and very knowledgeable. I don’t know who else I can tell about her but I want to tell everyone that if they go here, to work with her. Professional, knowledgeable, and knows her stuff. Corporate or Lewis developments needs to know that she went above and beyond for us and we are less stressed now and things are working out. These apartments are beautiful as well and really keep it up. If you go in ask for Raylene:)

I did not have a good experience here. Customer service was poor, employees were incompetent & unorganized. They sent improper notices to pay rent or quit even though the rent was actually paid! Plus, when I lived here in 2014, they still did not have a way to pay rent electronically as with other major apartment companies. Rent is not cheap here, so they should really get it together.

I moved there in 2014 and loved the place. Then it all went downhill about a year later. Whenever I called the office it was ridiculous to get anyone to answer my questions, not to mention try getting anyone to care about you. You get transferred 3 times and if you try and follow up no one is on the same page or have any clue what’s going on. The staff does not care.
The whole community went downhill. They started renting to low income now as well. How can they charge $ 2500 for a 3 bedroom and then turn around and offer affordable lower rates to low income families. Due to them allowing what seems to be section 8 move in the whole safe community is no longer a safe place to live. Lots of things were happening: stealing, intruders entering apartments, and Rape flyers being placed on our doorsteps. Scary.
Also, if you want peace and quiet good luck: I had like 5 Guys living in 1 Apartment right across from me? WTH??? And as early as 5 AM doing business calls on the balcony. Then at night they would be having a hookah party with about 10 guys showing up. No privacy, because they stare right across into my living room from theirs. I felt really unsafe by this as well. I could not wait for my lease to be up to get outta of there.
I now moved down the street to another community $ 400 cheaper a month and its full of families, everyone sells hello, no one is staring into my living room, and never yet have I felt unsafe. The staff is also really friendly and helpful. They even know who I am. I feel cared for and valued. I give Jamboree 5 stars.
Beware of Homecoming you will be very disappointed with how they let their community go from great to trash. It’s the most expensive in the area too, which makes no sense. Very sad. Hopefully with all the negative feedback, page after page, they will do something to fix what use to be a very great community.

Dog crap is everywhere! Shocked at how i have walked up to the office three times in a week and was told i would get a call back within a day and all three times i never got a phone call from management or anybody. I was on my way up front to complain about the dog crap problem and almost stepped in it around the corner at the mail box! BIG THUMBS DOWN!

What a GREAT place to live in Rancho Cucamonga! Sad to go, but time for a house. The location and options are pretty similar, but what makes this place different? The added value amenities and staff! I know right, how often do you interact with staff? You’d think the clubhouse with a game room, library, business center, players club, movie theater, pools, tennis courts, would be enough. But then they have services available for banquet rooms, car washes, laundry services, to name a few. And so, to get the extra stuff you normally wouldn’t expect from an above average property, plus be able to deal with professionals like Brittani Ott and Bessa Lappert, go check it out and at least see if they can do what you need!

I am a very busy person and time is like gold to me. I have been a resident at Homecoming since November of 2014, I have nothing but positive experiences and a peaceful and convenient place to live. My neighbors are polite and friendly, I have used just about all the amenities (gym, conference room, computer office, cleaners services, pool, etc) all which are on excellent condition. Every month I get a phone call from the residence’s customer service office to check everything is working properly in my unit. When I go on vacation they even water my plants. I can’t ask for a better location, place to live and quality service. As a resident I am polite and respectful of others. my recommendation to future residents: treat people with kind and respect, abide by the community rules and you are most likely to be a satisfied resident at Homecoming.

This community was our first choice when my family decided we needed a bigger place for our growing girls. Though we ended up at the sister community across the street, the Enclave, I wanted to write a review considering we spend a great deal of time over there using the wonderful amenities and may one day decide to rent one of their spacious and downright neighborly town homes.
The staff here has always been warm and helpful. Carlos and Montoya spent months trying to help us find the right floor plan for our family with our budget. We were very particular and they showed us (sometimes repeatedly) every floor plan we considered and were very patient with our indecisiveness. India and Britany are always in a great mood and it’s hard not to be brightened by their contagious smile. But I really wanted to give some recognition to the woman our family looks forward to seeing weekly: Cristine. She puts her heart and soul into the weekly events and my daughters are absolutely enamored by her.
All the fitness classes are very fun and the residents that attend are very encouraging and fun to work out with. Everyone from Perfection Fitness is great at what they do and they have given me a new love for exercise.
The pools are always clean and there are a lot of nice families there so that my daughters have playmates. Over all this is a wonderful place to raise a family. We go on walks through the neighborhood at night and it is quaint and quiet and very «All American». We will be residing in Lewis Communities for as long as we can.

Most people only write reviews if they have had a negative experience. That is why I want to reach out to potential renters, and let them know, that this is the best imaginable place possible. All of the negative reviews for The Homecoming are all BS. Probably written by the same people who complain about how happy people are during Christmas.
This is one of the most beautiful properties in Southern California, and it’s managed so efficiently that even the biggest Grinch would appreciate it. My wife and I have rented for years (a product of the housing market, and wandering around the country/​world). There are over 2,000 people who live In this community. I have never seen anything quite like it. The homes are beautiful, and the entire property is extremely gorgeous.
The walls are thick (no midnight interruptions from noisy neighbors), the staff is helpful, and you are surrounded by bars, restaurants, multiple malls and shopping centers, freeways (15, 210, 10, and the 60), and the entire community is gated. There are 3 pools, a dog park, play areas, tennis court, walking path, full gym, steam rooms, etc. It is truly a city within a city. You come home from work, and kids are playing in the fields, couples are barbecuing, families are swimming, and people are mingling. Parking has never been an issue in the two years we have lived here. Be real, there are thousands of people who live here, sorry if you sometimes have to park 100 yards away from your apartment if you get home late. Don’t like it? Buy a house with a driveway.
My wife and I unfortunately have to leave this wonderful place because we are relocating to Colorado for work. We will probably never experience anything like this again. We were spoiled. I do want to address some of the reviews on here though.
1. This isn’t a hotel. If your toilet breaks in the middle of the night, don’t expect someone to fix it within the next 15 minutes. There are thousands of people who live here. The maintenance staff can’t get to everyone immediately.
2. The leasing office is not a law enforcement agency. If you can’t handle asking your neighbors to keep their dog quiet, or turn down their music, don’t blame the leasing office for you being a coward and a grump. This is a pet friendly property, don’t expect them to kick people out, or bust down doors because you can’t sleep. If it’s that bad, call the actual police. Don’t blame the leasing agents, who are by the way sleeping in their own homes, and could not possibly rectify your situation when all this «noise» is happening.
3. If you come home from vacation, and there are ants, use bug spray, or Raid (shout out, expecting a lifetime supply). This is common sense. You have ants, you want them gone, do it yourself. You can’t expect the leasing office to do everything. Do you want them to buy you toilet paper when you run out? Do expect them to fix your computer when it freezes? It is not their responsibility to make your bed and make sure there is no dust in your apartment.
4. Complaining about dog poop in your neighbor’s yard is equivalent to putting your feet on the guy’s chair in front of you at the movies. Who does that? Do you really look out your bedroom window all day, gazing into your neighbor’s yard, and take pictures of dog feces? Dogs are not an issue at this property. Don’t listen to the negative reviews about dogs.
5. You don’t want things stolen from your garage? Don’t leave it open. How is that anyone’s fault but your own? If you lived in a house, and you left your garage door open, would you blame the city if something was stolen? Maybe your garage door was closed? Doubt it, but after the second time wouldn’t you stop keeping valuables in your garage?
6. The property has strict rules about how many guests are allowed to park, use the facilities, stay in your home, etc. If you walk into the gym, and there are clearly non residents there, report it immediately. I have, and the problem was solved within five minutes.
7. If you don’t read your lease agreement, that is your fault. Don’t be lazy.
Again, we are so sad to be leaving. Don’t believe the negative reviews. We are currently still residents, but we will be moving in the next few weeks. Hands down, best place ever.

AVOID, AVOID, AVOID… BUYER BEWARE!
In less than two years, we have had property stolen from inside of our garage FIVE TIMES. Do not be fooled by the sweet, charming disposition of the leasing agents and staff when you visit the complex. The second you have signed the lease you can expect a diametric reverse to that approach.
They will tell you in so many words that felonious activity is something to be expected when you live in Homecoming at Terra Vista. Intruders invading the interior of your living space to commit crime is not something they find particularly alarming. They will treat you like a nuisance and behave like any request for them to address endemic problems in the community is some grand imposition on their time and not, you know, their JOBS. They will fail to address repeated, egregious noise issues at all hours of the night; and when (not if) you are the victim of theft or outright burglary from your unit they will not only fail to lift a finger to mitigate the criminal activity, they will stand in the way of any unilateral efforts you make to recover your property.
They refused to allow us to post very basic non-​obtrusive flyers offering a reward for the recovery of my boy’s bicycle — an item of deep sentimental value to us since it was a gift from his deceased uncle — because it would be «unsightly». Did they express sympathy for the loss of our property? Did they make any effort to make a record of the incident or to work with police to establish mechanisms that might prevent future occurrences? You can be sure that they did not. You can be sure that they did nothing. And you can also be sure that if your rent check arrives a ½ second late you will have eviction threats on your door promptly. For that, they will immediately get off their backsides and take action.
This is a nice looking complex and the units themselves are just fine. But if you have any option whatsoever, I implore you to save yourself the angst and frustration that interactions with the apathetic, antagonistic garbage that staffs this community will subject you to. You can do better, and you will be happier elsewhere — I guarantee it. Best of luck in your search, God bless.

I moved into Homecoming at Terra Vista in June of 2014. The property has a lot of positives, which is why I initially chose to rent here. And yet I only rated it one star for a very particular reason.
The positives: Lots of shade trees, lots of amenities such as a clubhouse and several pools, a small movie theater, a community garden, and spacious apartments. The maintenance people are very good and respond very quickly to service requests. The location is convenient, close to lots of shopping and a major city intersection. Most of the office staff are very courteous and helpful.
The negatives: Parking is not good if you have more than one car and guests of the residents outnumber the residents at the pools and other amenities. They also don’t accept online payments. The only one of these issues that affects me is the difficulty of finding parking for guests, so these are minor problems.
Now I’ll explain my one star rating: First, there are persistent issues with dogs barking. I have neighbors whose dogs bark at all hours of the day/​night. I’ve been awakened at 12.30 am by dogs barking and at 4 am, as well. I currently have two dogs next door who fly into a frenzy of barking every time I set foot out my door. The reaction of the management is that «dogs bark, and if you don’t like to hear dogs barking, don’t live here.» Take that «quiet enjoyment of property!» I didn’t know that had been repealed in common law and in California Landlord-​Tenant laws. My bad. I only wish that the leasing agents would carry an iPod with them containing looped audio of two dogs barking and blast it through some really good speakers the entire time they show an apartment. If the prospective tenants object, then they’re unreasonable people who clearly won’t fit into the HC@TV community.
There’s a second reason for the one-​star rating besides the unaddressed noise issues: I’ve been trying to get the property managers here to deal with a public nuisance/​health code violation occurring next door to me, without success. The neighbors on one side of me have a dog that doesn’t appear to be housebroken, so they confine it to the patio ²⁴⁄₇. The dog poops and pees all over the patio and its owners only clean up the dog’s piles of feces every day or so. (They wash the poop down a drain that connects to the city’s storm drain system, which is by itself a violation of health and environmental laws.)
It’s a LOT of dog poop – at least two dozen piles a day – and as you can imagine, the poop stinks to high heaven and in hot weather, attracts flies and gnats. Unfortunately, the management has said that my complaints about the accumulated poop are «unreasonable» and there’s nothing they can do. I pointed out that there are specific city and county ordinances, as well as lease clauses, requiring people to clean up after their dogs and not let animal waste accumulate in this manner, but the management’s response was that they could easily find another tenant for my apartment who wouldn’t be bothered by the piles of dog poop.
My response was, and remains: «Who in their right mind would see (and smell) two dozen piles of dog poop on their neighbors’ patio and sign a lease?»
I have shown photographs to both the management and to friends and co-​workers and asked them if they would rent an apartment where they would have to live next to a dog toilet ²⁴⁄₇. I have also had guests over who refused to sit on the patio because of the objectionable smell.
A representative of Lewis Operating Corporation’s management team refused to answer my question about wanting to live next door to two dozen plus piles of dog poop, but everyone else who has witnessed the situation or a photograph of it had the same reaction: «That’s disgusting!» Not to mention a violation of city and county ordinances, the lease, and public nuisance laws.
The reaction to this situation of site management and of the property manager at Lewis Operating Corporation’s regional office mystifies me. There are constant exhortations from Lewis Operating Corporation for residents to keep the property clean. Here’s a quote from a letter sent to all residents on December 7, 2014 from property management: «One of the key benefit of living in a Lewis Apartment Community is our commitment to providing our residents a beautiful and well-​maintained property.» One with piles of dog poop constantly on your neighbor’s patio…
I don’t know if other people are having similar or identical problems. I realize that this is a «pet friendly» property (although I don’t have pets myself at this time) but there are supposed to be clear limits, such as the lease clause that requires pet owners to «immediately» clean up dog poop. 24 hours later is not anyone’s definition of «immediate».