DV Urgent Care Medical Group

I took my daughter on a Sunday for a foot pain and swelling. The wait was minimal and the PA saw her immediately. Put a splint on her foot and made sure she was comfortable. Called the next morning to check on her. It was excellent.

This place was great The Ma troy was great with my service and the PA was very helpful in getting all the information we needed.

I am a person who avoids healthcare facilities at all cost. So it must a miracle when I was forced to visit this clinic due to an emergency and stumled upon this diamond in the rough. I use that term because I would have never noticed them never found them if I didn5 have the immediate need for medical atttention recently.
I went to DV Urgent Care two weeks ago on March 20, 2015. I went expecting the worse due to the reputation most clinics have, however I was pleasantly surprised and happy that I was proven wrong. The medical assistants that helped me (Tiffany and Chas, who in my personal opinion) where two of the warmest people I have ever met. They treated me like I was family. What really stood out was there ability to practically predict my needs while they prepared me to see the physician. I honestly thought I was dreaming because no clinic has ever made me feel this wonderful.
It wasnt long before the Doctor came to see me. Dr. Colone has to be one of best physician in the world if not the best I have ever seen before. She sat down after introducing herself and was extremely attentive and focused on every word that proceeded from my mouth. I didnt feel like I was talking to a doctor, I felt like I was talking to a friend, a friend who I have known for years and was genuine considered about my well being.
Dr. Colone fixed me right and had me on my way. Now I see where the staff gets it front, where there is great leadership there will always be great attitudes and great people. This staff has forced me to change my perception about healthcare facilities. I am actaully looking for to going back and seeing them again.
I don’t know if they will ever see this but I would like to thank Dr. Colone, Tiffany and Chas from the bottom of my heart. You have made a believer out of me that there are medical professionals out there that still do care about people and not just there paychecks.
I highly recommend that if you want the best medical treatment with the warmest staff in the world please look up my friends at DV Urgent Care, they are the true meaning of a «diamond in the rough»

They are very rude with horrible customer service. Called about Times and they never said they close for 2 hours for lunch. On check in they proclaim the one and only Dr they have is leaving for a 2 hour lunch. Waste of time coming here. They don’t even ask the reason for visiting. All for profit not patient care!

This place is TERRIBLE. I got here at 8:45, fifteen minutes before they open, my name was second on the list. At 9:50 I finally get taken back. Now it is 10:30 and I have yet to see the doctor.
Absolutely ridiculous.

Room full of people, they opened 30 minutes ago and not a single staff person has come out.

I only come here because my insurance company referred me to this urgent care facility. I’d rather go elsewhere.
For morning «emergencies» the last two visits, the receptions has been late. When a facility opens at 0900, they should be ready to service their customers. The front desk person doesn’t get scheduled until 0930!!!
Completely unprofessional and unacceptable service!
I’d rather go to the ER, or take my chances elsewhere.
I’m actively seeking approval from my insurance company for another urgent care provider.

I don’t know why we keep going back here. If you want to wait hours for less than 5 minutes with someone who will diagnose you with a virus, and proceed to prescribe to you a completely useless antibiotic… By all means, choose this urgent care. The physicians assistants and doctors are not at all knowledgeable, and only in a rush to be rid of you, take your money, and offer expensive diagnostic testing for basic colds and such. Then, they prescribe the antibiotics without any sort of reason to suspect bacterial infection, even if the illness is caused by a virus. Of course, this they don’t do testing for… It probably isn’t lucrative enough. Don’t they realize what a problem this is in our society? It’s a joke. The entire staff is a joke. They are the absolute epitome of what is wrong with our medical industry today.

Was seen here yesterday. Called before I came to confirm they accepted my insurance and asked about wait time. The receptionist explained they could not provide that information, as it could be highly variable. After calling many other urgent cares, I came down out of desperation.
My experience was nothing but positive. Called back after 30 minutes. Explained my symptoms and medical history, which indicated chest x-​ray. Was promptly taken to x-​ray, then sent back to the waiting room while they processed. There were several emergencies that came through while I waited, which extended the wait time. However, if I were in their situation I would want to be bumped to the front of the line. After waiting another hour and a half, I was called back. Consulted with PA Chris Cologne, who provided excellent care. She discussed the diagnoses, wrote several prescriptions, discussed follow up. Total visit a little over 2 hours.
It’s clear from reviews that my experience was not shared with everyone. All the more reason to highlight the excellent care provided by PA Chris, LVN Christina, RT and the receptionist. Hopefully your next visit will be with them!

I felt compelled to write this review because my experience was so different from other reviewers. The primary complaint seems to be that it took patients too long to be seen. We took my son in because he was having an allergic reaction. He was seen almost immediately – we filled out the paperwork, they took us straight to the back, the PA came in right away, and everyone was nice and helpful. I would have no reservations about going again. Incidentally, I write this from an urgent care in Rancho Cucamonga, where my son has been waiting 1.5 hours to be seen by the sole NP on hand. Urgent care offices take patients without appointments, so I can’t help but think that any complaints about the wait at this location are the result of the patient load at the time instead of the office competency.

I wish I could give this place negative stars. I went in to get my foot checked out and waited 2 hours for the doctor to say «x-​Ray.» He didn’t attempt to even look at my foot, nonetheless touch it, and didn’t ask how I was feeling, etc. He looks unprofessional-​wearing sunglasses inside, no white coat, and reeks of cheap aftershave. I left and proceeded to go to another urgent care. I never write review on places, but I could not stand not letting people know how horrible this place is! Never again!

We have been going to DV urgent care since 2007. Sure, sometimes you wait. It is an Urgent Care after all. If waiting irritates you go to the ER. I guarantee you the cost and wait will both be higher. I love that the doctors do not RX medication on a whim. My children (7,6 and 4) have all been seen here and I trust the doctors to diagnosis and rx medication as needed. My primary care has always completely agreed with the diagnosis and if medication was prescribed which medication was given.

I will never be back. After a 60 minute wait the doctor came into the room saw that the patient was an infant. Didn’t touch him, look in his ears or perform ANY sort if exam and suddenly ordered a chest x-​ray. His explanation was there have been a lot if infants in recently with pneumonia. Being a first time Mom I trusted the doctor (they are the experts…, right?). After 60 minute wait the x-​ray results were clear… long story short it was an ear infection that a simple exam would have identified. Watch your wallet here, unnecessary test just to make money.

Worst urgent care ever. Been waiting for 1.5 hrs saw the dr for about 3 min sent to X-​ray & have been waiting over an hour there. This is the worst customer service, whenever I ask a question I get attitude & snarky responses back. First time & LAST time here. Can I give it NO stars

This place stole my money, they charged me for not having insurance. Even though they charged my insurance I have not been refunded the money they told me I could pickup the very next day. This was way back in July 2013. I was unemployed so stealing $ 40 from me felt like $ 400. On top of that I was prescribed Advil for insomnia, a throat infection and a kink in my neck that made me hold it sideways. These people get off by watching people in pain.
I also think it should be against the law if they don’t warn you when you get there that you will not be seeing a Dr. Just a lowly PA.

The only reason to get a one star is because you can’t get a zero. Went in on a Saturday because I slipped on wet tile, twisting my knee. The Dr. Was most difficult to understand, couldn’t find the right words an what’s worse, told me to look up on line what he thought I had wrong, which had nothing to do with my fall. SERIOUSLY?! Look it up on line instead of explaining it to me? What a waste of time, would have been worth the six hour wait at ER to actually get some medical attention!

I took my young adult daughter here on Monday and were the first ones in the office at 9:00 AM. She was the first one called back. .. AT 10:00, and she FINALLY saw a student NP at 10:30! The student told her that the doctor does not get to the urgent care until 11:00 AM on Mondays and Wednesdays!!! My daughter never did see the doctor. The student looked at her throat, said it was red with some pus, but that «we don’t do cultures for strep throat here.» The student told my daughter that she would have the doctor approve a prescription for strep when he got there and then call it in to our pharmacy. We left the «urgent care» at 10:50.
WOW!!! NO DOCTORS FROM 9 – 11 EVERY MONDAY AND WEDNESDAY? IS THIS AN URGENT CARE?

This place is a joke. You would be better off seeing a voodoo witch doctor than coming here. They don’t return phone calls. They send prescriptions to the wrong pharmacy after being corrected twice. They don’t open on time. Do yourself a favor, just stay home, you’ll be better off.

this is not the first time I have used this urgent care but it will be the last!
We called ahead for an appointment thinking that it would save time. Wrong! We had a 4pm appointment and where not brought back to the exam are till 5:30 pm. There wear only 5 other people waiting to be seen. Why it took 90 min I have no clue. All we needed was a x-​ray to confirm a broken bone. Finally a 6 pm we saw the doctor and she ordered the x-​ray. Once the x-​ray was taken we were done in 15 min.

Appointment at 1:15 pm, called in at 3:25pm and the doctor came to the room at 3:45. She spent about 5 minutes with my daughter and we’re done.
There were only about 4 people ahead of us when we came in, and all the time we waited there were probably only a couple new people came in.
This is just a waste of time, will never come back.