Courtyard Ontario Rancho Cucamonga

Marriott has always been our go to hotel for years. Many of our stays, we have been pleased with the room and service from coast to coast. This is my first time staying at the Courtyard in Ontario. Although the room was nice, once I settled in, I noticed a number of issues.
Pros:
–Cleanliness of hotel lobby, café, fitness room, pool area, and parking area.
–Nice Room
Cons:
–The room was disappointing.
–The bed covers had yellow stains.
–Hair and dirty foot prints in tub.
–Walls are thin. You can hear neighbors next door and above.
— During the evening there was an awful smell throughout the halls and elevator. It smell like burning garbage, skunk, or backed up sewage.
My boyfriend was very disappointed. He had reward points and qualified for an upgrade. He went to the lobby and asked for an upgrade. He was denied due to the all suites were occupied. When he was participating in the wine tasting he over heard a conversation between the same lady and another Marriott rewards member checking in. The front desk agent told the lady she qualified for an upgrade, would she like the upgrade to the suite? The member accepted. My boyfriend was fuming. He immediately called corporate and told them the situation. They stated that they did not understand why the front desk did not honor the upgrade and there were rooms available. He went back to the lobby and asked for an upgrade. The front desk denied him again and said they did not have any available suites. He was very upset and told me that he will not stay at that Courtyard again.
My boyfriend is not the type to let things get to him, but this really bothered him. Especially him being a loyal Marriott member. Now I am different. It would have been a major problem for me since I am originally from that area. I was embarrassed. However he handled it very well.

I stayed at this hotel for a work trip. There’s a couple big pros and cons that affected my rating.
Pros:
— Cleanliness. I expect hotel rooms to be clean but I’m always pleasantly surprised when they actually are! As a bonus, my room was deodorized with some very masculine scent. I liked it because I’m a man, but idk how females would feel about it.
— Service at front desk and bar was fantastic. I expect this from a Marriott but I’m noting that service was very above par at this particular location.
Cons:
— small parking lot. Although I was always able to find a space, I can’t imagine how it would be if the hotel was fully booked.
— Dings in the furniture. There were a lot of dings and scratches throughout the room. Not a major issue but something that I noticed as soon as I walked in.
— I retracted a star due to noises between rooms. When my neighbor was showering, it sounded like it was coming right from my bathroom. Occasional hallway noise is acceptable… but simple closing cabinet noises between rooms is not. I have a low tolerance for noises when I need sleep between meetings.

Marriotts have always been a go to place to stay. And this Courtyard is no exception. We visit the Mira Loma area twice a year and we always stay here. Front desk staff is always pleasant, the property is immaculate and the beds are very comfortable. Wifi works well and they have a little café on property. They also have a nice indoor pool.
The only problem is the parking. The property is next to another hotel, a Famous Daves and a BJs. So cars are everywhere trying to find a space. The Ontario Mills mall is across the street, walking distance. I really love this property. Stay here and you’re guaranteed a restful night.

If I could select 0 stars, I would.
I’m an infrequent corporate traveler of a large multi national, 3 – 4 trips per year to various sites within the company. I specifically seek out courtyard locations as my preferred location, but this place was awful.
My room was next to what appeared to be the kitchen, as I listened to pots and pans through out the night.
I arrived at 9pm, slept and woke at 6 am to go to my conference.
It is now two weeks later and there is an additional charge of $ 275 to my card. I contact the hotel to have it removed. Spoke to a manager Nathan who informed me I had been smoking in my room. I told him I don’t smoke, there must be a mistake. He tells me the employee who noted the issue was working and he would confer with them before calling me back.
Hours go by, so I decide to call him back. He tells me it was a slight mistake, not cigarette smoke but «an illegal substance smoked by either myself or my guest I had come over».
Needless to say, I’ll be speaking with corporate

Terrible service.
Constant problems with the front desk saying «i do not recall» like pleading the 5^th to save there asses from embarrassment when amenities were requested but not fufilled.
Internet at the airport was better and more consistent.
My room was a downgrade from the previous stays here… huge chips in the wood by the mini fridge, mysterious staining on ceiling, and big dented dings in the wall nearest the bed.
Had key card issues EVERY night and every night a new excuse. The one day we had to catch up from sleep during our stay we were met by 2 personnel with their head up their ass waking us up because the girl at the front desk failed to add an extra day as requested the night before.
My boyfriend and I ended up cutting our stay early and staying elsewhere we found the new hotel a much better fit and will be staying there from now on when we are visiting the area again.
I’m a marriot rewards member but am so turned off by the courtyard that i plan to never stay at another marriott if i don’t have to i rather shell out extra for a Hilton or Sheraton.

Up to date and clean, and convenient to ONT, the Ontario Mills, and a variety of restaurants. No free breakfast, but pay options there and a Panera across the street. Would definitely stay again.

Not a good experience. Toilet clogged several times and finally overflowed on the floor. There is no microwave in the room, and the mini-​fridge is so small that it only holds a few small water bottles. The air conditioner was very loud and every five minutes made a whining sound like a poodle with gastrointestinal problems.
Positives are that the wifi is ok, room pretty clean, and beds comfortable.

Room was nice clean and quiet, however when I came back to my room after going to breakfast in the morning the bathroom smelled strongly of cigarettes! There was no smell of cigarettes when I left, the room is non smoking.

Nice hotel. Unusually large lobby for a courtyard. Several seating vignettes for privacy or community. Decent pantry and café. Room clean and very comfy bed. Nestled in a great area of shopping and restaurants. Three minutes from highway. Would absolutely stay here again.

This is the worst Marriott property I have ever stayed at, and I have been staying at Marriott for many years. Here is the list of problems I encountered.
1. Temperature control did not work.
2. Toilet became clogged.
3. Internet required intervention from tech to finally work.
4. The remote control only partially worked.
5. After asking for a receipt to be sent, had to call back.

We call directly for a room and received a better price than anywhere on the internet. Very friendly when I called in. Very friendly when we checked in. Parking lot plenty of room for a Bobtail truck. Great pool and hot tub. Service desk had wonderful customer service. The room was spotless and the bed and pillows were fantastic. We both got plenty of rest. Easy walk to mall and restrurants. I just wish they had a military discount. Yes I will return here as I pass through here often cause we are truck drivers.

A friend got married in the area… Well, the forest to be exact, and this was the closest hotel to the wedding venue. There are not many options in Rancho Cucamonga. However, this sufficed give the proximity to the venue.
ROOM — 4 Stars: The room was comfortable for a Courtyard. I wasn’t expecting much, but thoroughly enjoyed the accommodations. Comfy bed, strong A/​C, and everything was clean.
BREAKFAST «BUFFET» — 0 Stars: This was a joke. It was literally oatmeal, bread (toasted if you wanted), greasy sausage patties, and greasy scrambled eggs. I would’ve felt better if it was a breakfast value meal from McDonald’s.
SERVICE — 0 Stars: There’s was nothing spectacular about the service. It was fun having to sign a waiver since we were part of a wedding group so that if we broke any of the rules, they could kick us out. I was a bit offended that I had to sign it since nothing was said about this at the time of the booking. Also, I’m not a 3 year old. We’re all adults… come on. Not to mention, not everyone part of our group had to sign it. Be consistent if you’re at least going to make everyone in the wedding group do it.
LOCATION — 3 Stars: It’s near a BJ’s and a bunch of other restaurants as well as near the Ontario Mills and Victoria Gardens. There’s also easy access to the 15 freeway. However, I should note that nothing happened to my car while being parked in the parking lot, but the area was a bit shady. So, I was a bit nervous. Luckily, there were no issues.
RECOMMENDATION: Overall, this hotel was alright. However, I was paranoid about the parking and security situation even though nothing happened. Don’t count on breakfast here and do not even think about doing the buffet. You’ll get better food elsewhere.

I love all the food options around the hotel. There’s a sonics, Carl’s Jr, & the ontario mills mall down the street.
I like the hotel much more because I didn’t have my ID but I was able to have my reservation done. I showed my DMV printout for new ID, bank card & picture of my old and lost ID from my phone. The clerk was awesome and chill.
I like the room alot. I like the $ 50 discount for purchasing the room online. I love everything about the room.

The bed was comfortable and the room was a decent size. There were only a few hiccups. The toilet ran unless you pulled up the toilet handle. The air conditioner made weird noises all night. The back patio had a chair and table with grass but no access to the grass. They had you blocked in with shrubs that were covered in spider webs. No free breakfast. They wanted to charge $ 6.95 for a continental breakfast. For $ 115 I should have gotten a free muffin like they offer you across the street at the Hilton. Not to mention the ridiculous California tourism fee they charge but that’s probably not their fault. Thanks California.
But overall a good experience.

If you plan on staying at this hotel you don’t want to trust me. We were here 7 nights and 5 of those night cars were broken into (including mine) and the hotel did not have cameras or warn any guest. All the cars were SUVs with a third row. It did not matter were you parked they were all stolen. There is no security cameras or signs telling you this happens. After talking with some employees they told me this happens all the time. And the police have told this Marriott to get cameras also. It is a huge problem and disaster. DO NOT STaY HERE!!!

DONT STAY HERE IF YOU ARE HANDICAP!
I would never recommend this place to anyone. The customer service is horrible. I set up accommodations with this hotel for my great grandmother to stay here for my wedding, 2 months prior to the event. I wanted to make sure she was taken care of since she has polio and needs a room that is handicap accessible. Janice assured me there would be no problem, they would make sure she would have a room she would be comfortable in. My 85 year old great grandmother had to move rooms 3 times and even in the room she settled for, they didn’t have bars by the toilet for her. She could have fallen. I would have rather had Janice be honest with me and tell me they didn’t have handicap rooms, instead she lied and my grandma had to suffer for it. Because it was the weekend, there was no «manager» on duty so my mom called to talk to her about it on Monday (I was on my honeymoon). The manager told my mom «You guys should have left and went to another hotel if you didn’t like it here» I am blown away that she would say that! What a horrible person! First of all, how rude and second, it was already around 7pm and we had to be up for the wedding at 5am the next morning. Now we have to go «to another hotel» after we booked this hotel 2 months in advance, um I don’t think so. There were many things wrong at this hotel, I could go on and on, but that is what caused this review, I was going to let it go until she told my mom that. What a bad manager, I hope she learns to be a nicer person.

(Mainly a staff review, did not stay in a room) Came here after a dry (no alcohol) wedding last weekend and I had to leave a review because they were so accommodating and understanding when our big group wanted to hang out and drink at the lobby (had the wedding party and extra guests staying here). Our bartender Amber was really cool about serving 20+ anxious/​thirsty people and Marybeth was very sweet (and patient!) about us getting a bit too loud lol thank you ladies! We had a wonderful time!!!

This hotel is great. The bed was really comfortable and the pillows were plentiful. The location is great with tons of restaurants and stuff to do within walking distance. The lobby is beautiful with a nice little café with friendly staff.

We had to stay here for two nights while some work was being done on the house. The bed was nice and comfortable and the room very clean and nicely decorated. For the price, we thought it was a good deal and enjoyed our stay. The staff was friendly and always greeted us when we came in or left. It was very quiet in our room and we were able to get a good nights sleep.

One of the nicer versions in the Marriott hotel family.
We have stayed here a few times and have enjoyed the easy location to everything and the quality of the rooms. And, yes there are cookies at the front desk in the evenings if you get the munches.