Chaffey Highlands Eyecare

The lady who works here is really nice and helpful. She always makes you feel at home. They have a wide arange of frames to pick from. They have good prices. whenever I need my glasses fix I have no problem and if they can’t fix them they give a referral to a place who can fix them. This place is always 2ill8ng to help.

I haven’t been here in about 2 years, sad to see bad reviews, also hard to believe! Last time I had came to this office I had a really great experience! Both the doctor, and employees were extremely welcoming and helpful. I’m writing this review now because I plan on returning scheduling an appointment again this week, just thought I’d add my compliments and appreciation from my past experiences.

This was my second visit & it reminded me of why I came back. The ambience is very warm & comfortable, with the many plants & aquariums to keep you in a relaxed mood. Although it is a very
busy office, they will accommodate to your every need. I feel confident in the Health Care Dr. Richard provides & Lodi explains all your options at length & in great detail. I will be a customer for years to come.

First impression… bad! Was not greeted when I walked in. The small as it is office was so cluttered you would think you might trip over something. Too many plants to the point where I heard a male voice talking but couldn’t see him at the desk behind the jungle of plants. When I walked in, I also noticed a lady casually sitting on a love seat style seating in the middle of the 2 desk areas and thought she was a customer. Come to find out she worked there-​the whole time I was looking at the frames for my son nobody greeted me but she did over hear my conversation with my son when I made a comment about the selection of glasses they had for him. She instead of asking me questions decided to ask the dr or whoever the male voice was behind the plants «if that was all the frames they had». I then stood in front of the two and waited until they acknowledged me and decided to speak up and asked «Who can I talk to here about getting a prescription filled?» She then got out of the love seat and said she could help me. I told her that my son was seen somewhere else but he didn’t like any of the frames at the other office and she said they don’t do prescriptions from other doctors offices. Just like that! Very unprofessional and seem to only cater to favorites. After reading the other low star reviews, I’m so glad I took my business elsewhere.

This review has to do with the appearance of the office. My first impression was not good. The office stunk, it felt like the place was very concentrated of BAD feng shui, i also noticed they have a few fish tanks that were very dirty, & neglected. I could not wait to leave, & give my thoughts. I would never get a prescription from this location due to my visual.

My entire family have been coming here for over 2 years! I love this place everyone is friendly. Doc and his wife are very friendly & caring. They make sure that we are being taken care of each and every time! I will be coming here forever!!:)

This place was terrible. I would never come back. The doctor was rude and when I asked him to please provide me with my contact prescription (which I had paid for) he asked me to take my business elsewhere. So rude.
I will not be returning here and I would recommend you don’t come.

Great place to go for a big selection of eye glasses. I use to live In the neighborhood so it was a convenient place to go. I have since moved 30 minutes away, but I can’t seem to part with this place. The lady’s at the front are super nice and I think one is the wife. She is always helpful and giving out a deal. The Dr. Is very matter of fact and direct to the point. That would be my only complaint, but the front staff makes it worth the trip!

Great place, very fast, friendly and efficient. Got an appt. quick, no waiting when we got their. Dr. Was very knowledgable and helpful with all my questions.

Amazing staff and always so accommodating. I’ve been coming here for years and I wouldn’t want to go anywhere else! Great selection of frames and they process your prescription fast.

Best place to go for your eyes! I have been a patient here since they opened about 7years ago. Friendly environment and Dr. Gilkinson always takes the time to answer any questions I have. This it’s a family owned practice and when i come here, i always feel like I’m a family friend not just some customer. I highly recommend!

Great place! All the people/​staff there are all friendly! Dr. Gilkison is very nice and accommodating.

Love going here the staff is Amazing! Every time I go I feel like I’m visiting family!

Worst customer service I’ve experienced in my life.
First of all I get there and have to wait 20 minutes to be seen. When I finally get to the room, the eyeglass machine with all the lenses is absolutely filthy– covered in a previous patient’s face makeup and grease.
After I’m done with this I go to pick out my glasses, meanwhile the staff are being ordered around to help me to no avail. I pick out my frames, I get a good price, and I’m told they will be there in 7 – 10 days.
Fast forward 15 days with no contact at all, I call the office and ask where my glasses are and I’m informed I’ll have to wait another week for them to come in. So now I’m waiting three weeks just so that I can see at night when I’m driving for a pair of glasses that was supposed to take ten days tops.
As this is obviously ridiculous, I ask what they can do for me and I’m forwarded to a manager who informs me that they have absolutely zero interest in speeding up the process OR offering a discount for the blatant inconvenience and that there is absolutely nothing they can do for me with a pretty clear lack of remorse in tone.
If I’d have known they had such piss-​poor customer service I would have paid the extra money and gone to Lenscrafter’s or even
where glasses are a flat rate of $ 95.
Bottom line, don’t go here unless you want filthy machinery used on you and to be treated like your business and money are of no consequence. I’ll never go here again despite their close proximity to my home.

I’ve been putting off getting my eyes check for so long and I’ve found that good things come to those who wait! Dr. G and the whole Chaffey Highlands staff was great! The doctor was quick, efficient, and explained everything he was checking for. Very knowledgable! Also, the general manager, Ludivina, and the optician, Ashley, were a pleasure to work with. The best part is, it has only been 1 week and my glasses are ready for pickup. Thanks Chaffey Highlands! I’ll definitely be a repeat patient and customer.

I’ve been going to this eye care several times for the past year and a half. My parents and I always go here for our frames and eye products. Every time I need a new frame, or my dad needs new contacts or frames, they cater to us without a problem.
Dr. Richard is also very informative, and professional. He patiently checks to see what is your eyesight’s level or grade.
His wife, Ms. Ludivina is very friendly and fun. She talks to her patients while they wait and does her best to make them feel comfortable.
As a whole, they never fail to accommodate to our needs and take care of us to ensure we get the best for our vision. Their prices are also very reasonable.

Dr. Gilkison is an excellent eye doctor, personable, caring, and easy to talk to. He’s a great listener and extremely thorough when it comes to your health and care. His staff are especially cheerful and always willing to help, which makes your experience all the more pleasant. The office is cozy; it is well decorated, filled with warm colors/​hues, and very clean. Even with my high prescription and astigmatism, Dr. Gilkison gives me clear and comfortable vision. My contacts and glasses fit perfectly (form fitting with no pressure on my temples). If ever I have an issue or question, Dr. Gilkison and his staff are quick and willing to serve.
I choose Dr. Gilkison because he is exceptional. I can’t wait to go back to see him next year!

Great place! Today was my first time ever going to get my eyes checked, I had a wonderful experience here, not only were they nice they helped me out a lot.
The doctor was super helpful & made me so feel comfortable.
This is a family owned place, the doctors wife is so funny and cute! Shes like a ball of energy haha
The place is very colorful lol & has a lot that catches your attention :)
Any who bottom line this was first but not certainly my last time going here :)

We called them on a day they where closed. I believe it was a Sunday and they happen to be there for another patient. They said that we could come down. How many other business would do this? not very many.
we went there and got tested for new glasses for 3 of us.
Very friendly and will be the place we go back for our glasses for now on.

Squeezed in between a nail salon and a vitamin supply store, Chaffey Highlands Eyecare is located in a fast-​changing plaza that’s constantly being renovated. Since I live two minutes away from this place, I decided to give it a shot.
I’ve been going to different optometrists since I was five because of terrible eyes. Going through a couple optometrists, I have never met anyone as nice as Dr. Gilkinson. He was very thorough with explaining any particular problems with my eyes or answering questions I did not understand. He even explained what type of frames I should look for that would be the most comfortable and aesthetic with the lenses I would have. The receptionist (s), who turn out to be his wife and daughter, are also very cordial and great conversationalists. They even offered me water when I was waiting.
The store itself is very ‘homely’. There are comfortable chairs in the center of the store, glasses, and random items that Dr. Gilkinson’s wife sells. With a relatively large selection of glasses to choose from, the only con about this place is that they stock the same kind of glasses without variety. I was sort of disappointed. But they made up for it when I asked for sunglasses to be changed into regular frames without any questions asked.
Overall, I had a terrific experience here. I was catered to immediately and with great care. I definitely will go back for my glasses/​contacts AND regular check-​ups.