Carmel at Terra Vista

I lived here for over a year and it was pretty much an all-​round positive experience. It’s located near a shopping center, movie theater, restaurants, etc. The customer service was top notch and the neighbors were friendly. I had my own garage, so parking was never an issue. I’ve walked around outside at 2 – 3 AM in the morning and felt perfectly safe.
There were only a couple of minor negatives. While I couldn’t really hear the neighbors to the right and left of me, I could always hear footsteps from the neighbors above me. I know that’s pretty normal for most apartments, but what made it irritating is that they never seemed to sleep. I could hear footsteps at all hours of the day and night.
Right before I left, they really jacked up the rent… I think it was in the neighborhood of a $ 250 – 300 increase. I was already planning to move several months beforehand, so it didn’t really bother me.

Omg I love this place. It looks so clean and I met this fabulous, friendly groundskeeper. I believe his name is Josh. He helped my out by making sure that I know that the doggie bags are always stocked and that my section will always be maintained.

My fiancé and I have lived at Carmel over a year now and we both love it. Neighbors are respectful, staff is helpful (but Trinity is the best!), and maintenance is responsive. The gym and pool are nice even though the gym can get crowded in the evening. Overall it’s a great place to live.

Overall great place to live, but Trinity Brown stands out the most. She always has a smile on her face and has been a big help with everything.

I have lived at Camel for just over a week. I must say it is one of the most quietest place I have ever lived. The leasing office staff is friendly and yet remains professional especially Trinity. Thanks Trinity for making our move less stressful. The grounds are well maintained. Full maintance crew on hand. Camel offers lots of great amenities. Excited to participate in one of the community events. Carmel is surrounded by parks and great shopping! A wonderful place to call home.

Professional. Clean. Great amenities. Staff is ALWAYS polite!
I personally worked with Trinity Brown, and she was superb! Answered all my questions, replied to emails quickly, remembers everyone by name, and she just made the whole moving process so much easier!

Lived at Lewis community for 7 years which is a nice community just be careful when you sign your Contract make sure lease Consultant explain every detail on Lease as I was Charged full Price of Carpet after living in Apartment at Carmel for three years. They gave me some non sense excuse that they needed to replace Carpet that was still in good condition just needed to be cleaned. I looked over my lease agreement and I asked show me it explains Capet is suppose to have a 8 year life not buying their non sense. So I guess Lewis expects renters to pay for for Carpet for new residents who will be leasing Apartment. Not happy with Management as this just left a bad sour in my Mouth I would not recommend Lewis Community to anyone after was done me and my Family this should of been written off.

The property is beyond beautiful. The staff is amazing. They made sure we were taken care of every step of the way. Christian was beyond amazing, and should have no problem working his way up the ranks at Lewis Corp. A+, resort style living.

Been livin here for 5 years now and I’ve been happy. Maintenance fixes things as soon as u call. Management is always pleasant and nice and I’ve been very fortunate to have great neighbors who are quiet, I would definitely recommend living here to anyone that i looking for an apartment.

We truly enjoyed ourselves just by visiting this location. The amenities available are amazing. Not to mention the clear security in this complex. The staff just sets it over the top in excellence especially Jeremy. They were kind and caring. They made us feel like we were coming home for the first time. We couldn’t wait to see what we could do to move in! Trinity was so sweet to call us to see if we would be interested in an opportunity 3 months from now (not looking to move till 5 months from now). The care and follow up of the team is so awesome.

I’ve lived at Carmel for the past 2 or 3 years and this is probably one of the best apartment complexes located in Rancho Cucamonga. The staff has always been great, the grounds are clean and maintained on a weekly basis, and response time for any issues is normally within the same day. Will definitely recommend this place to anyone!

We’ve been here for the duration of a year and we couldn’t be any happier. This is an impeccably safe community and it’s maintained flawlessly. We’ve received the most cheerful, expeditious and courteous treatment from the entire staff. We’re particularly fond of Demetrius who is extremely friendly and helpful to both residents and their pets alike! Our puppy Frances is always thrilled when he comes by for the occasional repair or maintenance work. The complex is beautiful, everything in our apartment is renovated, new and upgraded and it truly is a luxury destination living here. Really lovely neighbors too. We have definitely grown roots at Carmel!

I just moved into the beautiful homes owned by Carmel and Lewis Corp. They are gorgeous! The staff at Carmel are outstanding! Always so extremely helpful and so nice. They make you feel at home. I am thrilled with my new home and don’t think i’ll ever move again:)

I have lived in Carmel for approximately 4 months now. Everything about this community has been wonderful. The leasing staff has been wonderful since the beginning. Brittani, Trinity and Nina are fantastic.
I would definitely recommend living here to anyone that i looking for an apartment. The community is safe and the amenities are first class.

Excellent apartment community, beautiful interiors, very well maintained and excellent management. Seriously, great management. They don’t BS with you like most places do, so you don’t have to go in with different stories depending on who is in the office. If you’re thinking of renting an apartment in the area, go with this one.

so… Today is my last day living at the Carmel at Terra Vista and i just wanted to give a great review because the personal that work there deserve it starting with the main office personal to the maintenance workers they are completely helpful. It was a great experience living here. It has a great family enviroment and well that pretty much says it all if your a parent. Please come check them out and ask for Chris this guy is on point. Thanks Carmel!!!

Our family moved here a few weeks ago and I just wanted to share how thrilled we are to be living at the Carmel Apartments. It truly is resort style living with the staff always friendly and helpful; always eager to assist my every need. I also love the fact that I can work out at insane hours since they have the gym is always open, or enjoy the spa after dinner with my family. Another perk is the location. We rarely have to travel more 10 minutes because everything we need is located right by us: parks, shops, restaurants.
The apartments are beautiful and well maintained and they are constantly at the upkeep of this place. My only regret is that we didn’t move here sooner.
And one more thing … Santa came to our apartment last night to take photos with my five year old! (Thank you, Lewis Communities!) They have wonderful activities established monthly and it’s all included with the cost of living here! Love love love calling Carmel our home!

Since I just posted on FB yesterday about how much I LOVE my apartment here, I thought I’d Unilocal it too! This place is more like a resort than an apartment. From the quality of the amenities to the excellent customer service! I raved yesterday about the sweet surprise of staff members waiting near all the exits to give residents breakfast! It was perfect because I was in a rush and had no time for breakfast. They packed a yummy breakfast burrito, juice and a granola bar and served it in a to go bag CAR SIDE:-).
Also, the response time to repairs is AMAAAZING. I have had friends over and called in work orders on very small things like window screens or smoke detectors and they literally respond SAME DAY and within 3 minutes like ROOM SERVICE!
The pool and gym are the very best in the area. Perfect size… not too big but not so small that you wont get a machine. Plus there are free weights which is important to me. Its also near 2 parks! so on a 2 mile run around the apartment building you pass both of them. Beautiful! ALso, I like that the clubhouse can be used for parties and is decorated more like a house than a bland meeting room.
The staff is super down to earth, happy and eager to please. I like the ability to rent a bike for myself and my friends for FREE to ride around the city. They are always in a good mood and personally remember your name. I feel more like they are my friends than anything else.
I also love the location. Walking distance to the TARGET, ROSS, MOVIE THEATER etc etc… nothing is far from here.
I could go on and on but this is a quality gated community in a beautiful area with amazing staff and amenities. go for it!

I have lived in the Carmel apartments for just over a year and a half, and I love it here!
Customer Service: Whether it is a maintenance work order or a billing issue, all of my requests have been handled very quickly and professionally. Everyone in the leasing office is very friendly and happy to help.
Facilities: The pool and gym are both very well maintained. The gym has lots of equipment, including 2 treadmills, 3 elliptical machines, a bike, a full set of dumbbells, and other weight lifting equipment. Although the trash bins can get kind of full over the weekend, all other areas are always clean.
Noise: This is a very quiet community, and I’ve never had any noise issues. The walls are insulated enough to keep the noise heard from other apartments to a minimum (these are apartments, after all), and all of the neighbors seem pretty respectful (but there are jerks everywhere, and I’m sure Carmel has a few – sorry if you happen to live below or next to one).
Overall, in my opinion, this is a great, safe community. Although the prices are a bit high, you certainly get what you pay for. I’ve had a wonderful experience and plan to renew my lease once again.

I wrote the a previous review six months ago giving the Carmel Apartments one star, and they have done nothing to improve that score.
My garage broke and would not open, forcing me to park outside of it. It took them a week after I reported that I needed a repair to finally get around to fixing it. I then came back one day and saw that my garage had been opened, after I had closed it for the evening, and only noticed once I was doing my evening walk.
Two weeks later I went and saw that I had been opened again, but this time my bike had been stolen. I called the main desk and they informed me that they couldn’t do anything with out the police report. I filed one and when I called back no one would answer my phone calls because the garage still needs to be reprogramed.