Brunswick Zone Deer Creek Bowl

We decided to come here today for a family outing. Getting here early was a good idea since it wasn’t too crowded. About an hour into our bowl more families and small kids arrived. Parents just don’t watch their kids anymore which was a little annoying. This is a bowling alley, not a park.
The employees had to come assist us on 4 different ocassions. Either the balls were getting stuck or the pins were getting stuck. After biwling, we went to the Arcade area. Guess what? You got it. The games either malfunctioned or our coins were getting stuck.
The 3 stars were for the clean place and the fact we did have a good time. But they need to spend some money on upgrading this place. We paid $ 80 to bowl for a family of four. I’m sure they make a killing off of all the customers that come through there.

Last night, as I walked into the bowling I realized that I had indeed locked my keys in my car.
I expressed my panic by begging Rom at the front desk for some assistance. Minutes later he had helped me fish them out and they were back in my hands!
Good karma Rom! Best customer service I’ve ever had!
+this bowling alley is pretty clean, everyone was enjoying themselves, and they have some cool group specials

Super crowded but got in for cosmic bowling with the hubby and my friends! Food was yummy and the atmosphere was awesome! Will come again with my crew!

Came here with my husband and one other for a date night. We found the amazing groupon online for 2 hours of bowling including show rental. They got us a lane right away. The lanes were nice and we even got to stay for part of the cosmic bowling. I wish they turned the music up because it wasn’t loud at all and they could definitely use more bowling balls. Overall a great place and we had a great time.

This review is for Cosmic bowling only, which was lame. The music they played was just some generic pop sounding music rather than actual songs with lyrics. They didn’t have enough bowling balls to go around and none of the balls glowed like they should have. They had too many lights on which reduced the whole cosmic feeling. It was just very lame.

Kendra was a 10. We had a group of 15. Over a $ 1,000 total bill. We paid our bill on announced moment of closing that caused our open game to close. We were on 8^th frame of our 4^th game. This establishment had no authority to maneuver outside of standard authority. Sad display of ownership.

Okay, so here’s what happened, me and my friends like to go bowling occasionally, we have gone to a few different bowling lanes without a problem besides this one particular occasion at the Brunswick Alley in Rancho Cucamonga. They had a special for 15 $ a person for all you could bowl until 1am (when they closed). We arrived at 10:31 pm, picture reference at the bottom, we had a group of only 5 people, yet we were only allowed to play 1 game because as we were continuing to finish our last game, the lane cleaners came out at 12:40 and since we were the last 5 lanes to the left, shut down our game before we were able to finish and before the promised closing time at the establishment. We only had a few rounds left. Yet Brunswick Bowling of Rancho Cucamonga thought it was okay to charge 5 people $ 75 dollars +shoes FOR 1 GAME??? Is this a joke? They didn’t even warn us or give us the opportunity to play 2 games. They close at 1am, but yet all the other 15+ lanes next to us were kept open and all the other guests next to us were able to finish their games, while we were forced to leave, without warning, because of bad lane placement? More like terrible customer treatment and service. Why would you have your lane cleaners even come out to clean customer’s lanes that were still bowling at the alley well before you were promised to close? Beware of this bowling alley they give and put out fake misleading advertisements and are more than happy to rip you, your friends and your family off without fair reason. I Really hope the company cares enough to address this problem, all 5 of my friends and family members have receipts proving we were charged $ 75 for 1 single game and unjustly allowed to even finish a second game due to our lane being shut down 20 minutes before closing time. I only hope that this isn’t the way you treat your customers. Sincerely, Nikky.

We ordered food and we were told that it would only take 20 minutes. We waited for 30 minutes before asking about our order and we were told that is going to take at least another 10 minutes. How is the wait time going to be so ridiculous to the point where we were done bowling before the food was ready when we ordered before we started bowling.

Overall the place is pretty clean & fun to go to. Definitely needs some upgrading though. Only thing is, every time I’ve came here, the people at the front seem to hate their job. They never seem happy and welcoming. I don’t know if I catch them on a bad day or what but they seem annoyed by everything. I just think if you really don’t like your job that much, find another one???

This place needs to be SHUT DOWN!!! apparently if crimes happen on this property it is OK as long as you’re a league member… child endangerment is passable. These disgusting people need to be closed down! Do not give these people your business.

This place needs some renovations thats forsure! But honestly overall its a good place to go bowl on the weekends if you aren’t a serious bowler! If you’re just looking for fun come here! No competitive players nor any people getting irritated that people ate learning the game! They just need to update some of the things like the tv screen that tell you your scores/frames/bowlers…it needs to show the speed of the ball most places i go do so… but other than that its an awesome place and i will be coming back

I was really excited to go bowling, my boss surprised us and originally told us we had CPR training but that fell through. So bowling was the plan. Anyways, we got here around 6:45pm on a Sunday. Paying and getting the shoes was good but a little unorganized. It took a few minutes, but there was 9 of us, so this doesn’t factor into my rating. The guy said it would be a 25 minute wait for two lanes. Okay sure we will wait no problem. By this time we have been waiting for 25 or 30 minutes and my boss asked when the lane would be ready. The guy looked nervous and said it would be awhile longer. So we waited like 45 minutes for lanes. Okay, finally we have lanes available so we go to our lane, everything goes smoothly. Shortly after we started we realized we would need bumpers because we had kids with us. They got that done very quickly. Also our lane screwed up and cheated me of a turn and gave someone else the strike instead of me. Good thing we were just playing for fun, because some people get serious about their bowling, lol. We were celebrating my coworker’s birthday so I went up to the front and asked if they could say happy birthday to her over the speaker (which they had done for other groups) and the guy said he would do it, he did seem irritated when I asked though… And if they were slammed with people, I wouldn’t have asked, but they had no line and the two were just standing around. I waited a good while and they never did it. Then my other coworker went to go ask again and ask for music to be put on. She is extremely sweet and it’s not like she was bugging them either. We ended up having to ask for music 3 times before they finally turned it on and it was just a muffle anyways, you couldn’t really hear it. Oh well. I ordered a personal cheese pizza with ranch. It was decent. No complaints. I love pizza all around. We played a total of 5 games per lane. The bathrooms were messy. I used both and the ADA accessible one was pretty well kept, but the one that was closer to our lanes was destroyed. Toilet paper empty in one of the stalls and the soap dispenser off the wall lying on its side. And no paper towels of course. Also at the end I was helping one of the kids that came with us get a prize for his tickets and the prize didn’t come out… We told the guy up front and he got pissed that he had to come and get it out. He even thought I was lying about having tickets in the first place!!! I tried to tell myself that he wasn’t being rude, but when we got outside my coworker thought the same thing so it wasn’t just me… It made me feel uncomfortable, I mean it’s his job to help the customers… It was a great bonding activity for us as coworkers but their staff wasn’t very friendly or didn’t really seem to make their guests a priority. Just keep that in mind when you go. Parking is good. Probably will be back, but I’ll have a better idea of what to expect next time.

If I can give zero stars I would. This place is RIDICULOUS! Their system kept messing up our games and when we asked the manager Lucas Coger to fix it he said that he cant because we entered one more name then we were supposed to. When I told him, well how were we supposed to know that when their system allowed us to do that and did not stop us, he said, «I cant give you something you didn’t pay for». When in the end WE didn’t even get what we paid for. So when I asked for his managers number he gave it to me but when I called the number it was no longer in service. I then told him that it was no longer service and he gave me another number with an extension that wasn’t even valid. I then told him, «come on man, we are your customers, don’t treat us like that» he said, «do you want me to get fired». How is a manager going to get fired for keeping his customers satisfied??? Makes no sense to me when im a manager at my office and value my customers service. This man knows nothing about being a manager and customer service. In the end we still didn’t get to finish our games. This was by far the worst time we had at this place. We will be going to the foothill bowling alley from now on. All because their score board kept acting up on our 3^rd lane and then cut us short on our second lane? Freaken RIDICULOUS!!!

We went here for the first time, to play cosmic bowling. We arrived a few minutes before it started and there was already a line, so be sure to be prepared for a wait. The staff was very friendly and organized. They took our name down and called us less then 10 minuets later to tell us our lane was ready. Atmosphere was fun and clean. I enjoyed that groups of friends and families were all enjoying themselves.

If you’re coming here just to bowl for recreational purposes than you’re fine.
If you’re coming here to bowl in a league or are more of a serious bowler don’t do it. It should be called dry creek lanes because they are always dry. The way leagues are handled financially is too old school. You’ll be hit with random fees and what not depending on the swcretary. So do yourself a favor and don’t join a league here. Look for a place that handles everything at the front desk.

Fun place! I enjoy coming here for cosmic bowling (don’t forget socks!) but I enjoy the music, bowling alley, everything here is super nice.

Hometown fun. My five year old loves bowling so bringing him here is always fun! The place can get a bit crowded and the balls are in need of replacing… at least a few of them were chipped or oddly shaped and most have seen better days. My husband’s thumb kept getting stuck in the thumb hole (laughing about this now) but seriously, this is a clean, family fun night kinda hangout. They also have daily specials and cosmic bowling. Good times, good times.

My husband and I paid this place a visit last night. We took advantage of their weeknight cosmic bowling special and we really enjoyed ourselves.
My only gripe is that the bowling scoreboard kept acting up, but that’s minor

2 stars for lacking in upgrading their facility, it’s 2013!
TV screens fuzz with static, crowded seating area, $ 10 to reserve a lane and that money does not go towards your purchase.
I’m tired of this place. Brunswick in Upland upgraded their facility, why can’t Rancho?
Overall good staff, the place is clean. Too bad it can’t have it all…

Went in on a Saturday afternoon during cosmic bowling and it looked crowded as they had two birthday parties, but we were able to get a lane with no wait.
We needed the kids roll rack, and at first they said they would send it to our lane, then another employee told us they don’t have anymore but will get one for us as soon as one is available then 2 mins later another employee brings it for us. Miscommunication amongst their employes but confused us the first 10 mins we were there!
The seats are a little awkward and uncomfortable as there are 4 seats that sit around a small table and the seats cannot be moved around. It was hard for my niece and nephew to get in and out of the seats and I was uncomfortable in it.
The arcade is small but has a nice range if games; they have a skeeball, dance revolution, toddler basketball and adult basketball, air hockey, and a few small other games.
Overall it’s a decent bowling place, I would visit again. Haven’t had the food or drinks, maybe I’ll try it out next time.