Brake Pros

The guys at Brake Pro are awesome, honest people. Have taken my truck here for quite some time now, and will continue to do so. My entire family takes our cars here and they have always done great work. Strongly suggest anyone come here.

These guys got me in and out fast without an appointment for a great price! Highly recommend!

These guys are my new mechanics, the best in town! It’s been a while since I needed a mechanic as my primary car has free service. I towed my car here from another mechanic who was really sticking it to me!!! These guys saved me $ 200+ and have awesome service. Jacob is the man! It’s tough finding a mechanic you can trust, I trust these guys!

This is a place to go to if u need ur car worked on were they will not take advantage of u. Most of my family go to this location because not only do they know what they r doing, the price is excellent, (they work with u on that if they can) they don’t just hold ur car no longer then they need to, n the service of respect n patients with there customer’s is a must to them. But most of all they r truthful… Jacob, me n my family thank u for ur service through the years, n that u all have a great n safe holidays… Rolando Balabis…

GREAT SERVICE! I have always been distrusting in this area, but I have always been treated with respect here. The staff is courteous, prompt and honest. I won’t go anywhere else.

I was very satisfied over the service last week that I can back for my oil change and repair /​replaced my right axle which was in bad shape .
Price was competitive with service and honesty made the different in coming back.

My car needed brakes bad after getting quotes everywhere I eneded up going to break pro. They gave me a good deal with quality service in a timely manner. Everyone there was friendly and courtious. Neil was straightforward and honest a quality most places do not have. I’d recommend this spot for anyone looking to get their car worked on and want a legit spot to do it.

Like I said before, this is the place to go for all you service needs. More then reasonable prices. Neil and Jacob are great guys. Anytime I need something done they are quick to make it happen. Unlike other shops where you have to wait hours or days to fit in they’re schedule. Great job guys.

Had my brakes changed and I was told by Neil at brake pros that they had turned my rotors at the same time. I picked up the car it was worse and required 3 times the stopping distance I took the car back. He promised they would re-​inspect their work and even bleed the brakes if necessary. Picked up car again and it was the same so I called and I was told that the old brakes had been thrown out and that the car checked out fine. Took the car somewhere else and they said the brakes were new but that the rotors were never turned and there was lots of air in the brake lines. I will never go back to brake pros because they are dishonest and jeopardized my daughter and granddaughters lives. They don’t even deserve 1 star!

I took my car in because my brakes were to the point that were grinding, the customer service was great, they were very respectful and professional it made my car problem experience very easy to deal with. While I was there they also informed me that there was a problem with one on left balljoint. I am very greatful for them telling me this, who knows what could of happened if I wouldn’t of gotten that fixed. Overall excellent experience here. I will definitely be returning here in the future… They kept me updated of everything they were doing to my car, was done in a timely manner and for a reasonable price.

We brought our Chevy truck for brakes and picked it up… we didn’t notice at that time the roof which had a huge straight dent right down the center… exactly like the support beams above their lifts… we called… they denied it… my husband went back and checked out their shop… same blue paint we found in the dent matched the beam… they denied denied denied insisting it happened elsewhere! They are rude and Don’t trust them… SERIOUSLY!

Extremely poor service. Mechanic cursed about me for asking status on brakes after 2 hour wait.“What the f does she want”.when confronted he said he was talking about another customer. Stabilizer link was broken they said on right front axle and quoted $ 240. They got angry when I asked what part cost. I ended of leaving after 3 hrs because next they admitted the wrong part was ordered. DISCOUNT AUTO charged me half the price on brakes and fixed Stabilizer link for $ 120 including part and labor… oh yeah… part was $ 35 and they told me by law a auto shop has to tell you cost for parts and show you damage… Brake Pro refused to do either claiming no one in car area
AVOID this Scam Shop… they refused to tell me name of owner too.

Took my Honda in for a tune up… car runs great. also they pulled my dent out on my driver fender. very kind of them… will diffently come back again. thank you

My neighbor told me about this place. So I decided to give it a try I’ve been burned before at different places its hard to find someone good and inexpensive here everyone was really help full and caring .I highly recommend this place to everyone they don’t cut coners and they use new parts not like other places in pomona…

The only place I trust with my car! Mike & Neil are the best. Only honest and trustworthy people that work here. I refer everyone I know here & won’t take my car anywhere else.

The person I bought my car from let me know about this place. Even after I moved to Irvine I still drive down to Rancho just to have my car worked on here! Great staff, great prices I wouldn’t go anywhere else.

My husband went in for a tune up and oil change from an ad he found in the pennysaver. Neil told him it was going to take 1 hr. We went to pick it up an hour and 20 later and he told us they haven’t even started on it and it’s going to be an hour and half more. So we waited 2 hrs. We called to see if it was ready and they told us no, 30 minutes more! Bad service. Never go there again.

So grateful to be able to pick up the truck this a.m. This place does work on all 3 cars escalade — charger & my ram truck! Wouldn’t go anywhere else

Found them in the penny saver as well. The customer service was very good and they had me in and out of there in 1.5 hours. Even when my car had some good work to be done and it was close to closing time. My bill was 280 $ and I got a tune up, fluids checked, a mid synthetic oil change, some coil spark plug thing, and a free air conditioner check. Great deal. And highly recommended.

I’ve been driving my 2011 Silverado non-​stop ever since I got it new. After 65,000 miles needless to say it needed brakes badly. I knew I had worn out the left front rotor because I can hear the grinding noise. I wanted to take my truck to some place competitive with pricing and a place without a whole lot of attitude and up selling. I read their reviews on Unilocal and thought I give them a try. Mike the manager was busy that day (Tuesday) and he was by himself. I strolled in about 2pm and he already had 3 other customers waiting in the lobby with repairs. He got to me quickly and after 20 mins he diagnosed my problem which was a new rotor for the front some brake pads and resurfacing of the other rotors. 2 hours he said and $ 456. This was about the range I was looking for. I didn’t mind waiting so I sat and waited in the lobby playing with my phone.
This is where the review gets good.
You notice a lot about a person and his establishment just by listening to him talk and how he handles people and situations. I got the chance to see/​hear Mike talk to customers over the phone, all the walk ins, and all the customers in the lobby waiting for their cars to be repaired.
Mike was courtesy and honest to all of them. I’ve been in sales for 10 years and the last 20 years I’ve been in the service industry so I know when I’m being «Worked» to buy more, and I know great customer care when I see/​hear it. Mikes approach is that he doesn’t BS around. He tells it straight and with courtesy. There’s was one elderly couple that came in with their Cadiallac and complained of squeaky noise. This was a perfect opportunity to sell them something. But Mike told them their was nothing wrong with their car and all it was – was brake dust. Cleaned it up no charge. That’s building trust!
In the 2 hours I sat in the lobby, I got to know about Mike and his business. I find him to be genuine. It’s hard to find a good mechanic that you can trust. But I think I found one here.