Big O Tires

Bought new tires about a monthe ago at Big O Tires on Archibald and 6^th. Also bought the waranty. I got a flat tire so I brought it in for its waranty. I sat for an hour before my car was pulled Into the garage, Then sat for another 30 minutes as he pulled the tire out of my car to put air in it. Now going on the second hour and my car has been abandoned. After speaking with the service manager finally my car was getting worked on. It took 2 hours to change one tire that I had already removed for them. The worst customer service, not one time did anyone ingage me to reinsure me that my car was being taken care of. I stood insight of my car as i watched them neglect it. The service manager explained to me that it was a first come first serve basis. In which I agreed with however if you start on a car then finish it. I watched the service tech. Leave my car to start on a new one. The facality is filthy and looks like it hasnt had a sweep or mop to it in years. Ive been to other Big O Tires and the customer service is good along with clean facilities. I was surprised when i came here. Do Not Come Here.

John and the staff at Big O are amazing! i had a rack n pinion steering issue, as well as a broken water pump. they fixed it in record time, gave me a fair price, and fixed the alignment a second time, free of charge. They are professional and personable. thanks again!

Great company to use for all of your automobile needs! We have a company vehicle along with a few house vehicles and even my car and all of us use Big O Tires for our automotive needs!
I’m taken my car to get an oil change, tires, rotations, air filters, brakes, balance and a ton of other things! I completely trust Ron, the owner, and his staff for their opinions and recommendations on what my car needs to run healthy and safely.
Like Ron always says, «Big O Tires is the best place to take a leak!»

Customer service is great and they have a sitting area with a tv you can wait in. They have a great selection of tires and they were able to locate the tires I wanted when I searched everywhere and no one had them in stock. They’ll answer all your questions and you usually can come right down and get them installed same day. Thank you!

Customer service has deteriorated in the last 5 years. No follow up. They told me tire installation and alignment should be done in an hour which was a pipe dream… guy in front offered a deal on a brake flush which I declined politely. Here i am 3 hours later in the waiting area waiting for my alignment.

The Team was Great! They answered all my questions and were honest and upfront. I appreciated their honesty and excellent customer service. I will be needing four new tires very very soon and I’m heading straight to Big O Tires!!! Thanks guys!!!

Excellent service and honest opinion from staff. You will never regret it to get service at this Big O tire location.

I don’t stop by big o tires a lot. Maybe an oil change when I need it. But when I popped my tire they were the first place I went! They are always helpful and honest! So I’m back today for an oil change and find myself extremely happy with their services! Thank you guys you’re amazing!

Kudos to Ron Taylor. He took care of my daughter’s tire. Another tire shop told her they could not fix the tire and attempted to sell her $ 400.00 for 2 tires!
Ron even said he is now the king of down selling. Total charge to repair tire $ 20.00. Sure beats $ 400.00.
WAY TO GO BIG-​O!!!

JOHN made feel like a dumb ass when I asked the difference about tire balancing and alignment. We have been a long time customer and have had great experience. If your having a bad day take it somewhere else not to the customers.

Fast, courteous and not too expensive.

I have gotten to know Ron Taylor and his crew at Big O Tires since 2007 and simply wouldn’t take my car anywhere else. They handle everything, not just tires. Windshield wipers, air conditioning, oil and other fluid changes, etc. And they are honest to a fault. (Especially important to me as a widow.) They don’t try to up sell you, either, instead taking care of your vehicle exactly as it needs, to keep it running at optimal performance. Ron and his crew of guys are simply the best, in my opinion. Boom. xoxoxo

Good tire shop, we were looking for specific tires for wifeys BMW, Paul worked with us on the price and got us a good deal. He ordered them and had it all done in the same day.

Such a refreshing experience. Very honest folks here. I had got a quote from a dealership, and it sucked major balls. Then I came to Big O on a recommendation from a family member and it was SO MUCH CHEAPER. They don’t screw you. Talk to the owner, Ron. He’s awesome. Customer for life.

Called for tire quote at 3pm and thinking that they couldn’t accommodate me at this time, BUT they did. They finished all 4 tires plus alignment in a little over an hour. No BS with the other recommended repairs too. Going forward I will go back for other needed maintenance.

I’ve been a customer for over 10 years. I can tell you from experience that they are not perfect. I can also tell you that you can be confident when they assess your situation. Not only do they stand behind their work, they’re also honest. Top flight management, top flight crew, top flight service. Period!

The boys at Big O are up front and honest, they listen to your needs and work within your budget. I went to the Rancho location even though there was one closer to where I live. This one has the better Unilocal rating which is usually a very good indicator on a businesses reputation. Not the 1^st time I’ve been here and I’m sure it won’t be the last. Good show Big O!!!

Had four new tires put on a few days ago and the tire went flat while I was on the freeway. Brought truck back in and although they were unable to determine the reason for the tire going flat, they still declined replacement under their «guaranteed» warranty! This place blows as bad as the tire they put on my truck! Don’t go here!

I’m sure not all Big O Tires are created equal, but this one is very good. I’ve brought my car here multiple times for oil changes and actual repairs. The people here are knowledgeable, friendly, do a good job, and if they do make a mistake they take care of it. Prices are reasonable also. I don’t usually like chain stores for car repair but this location is trustworthy from my experience.

I had a great experience coming to this location. They were friendly on the phone and in the shop. Great customer service. It was pretty busy with the buy 2 get 2 free with alignment, but they all seemed to be handling it pretty well. I was lucky enough to drop my car off and come back to pick it up. I was only slightly concerned, that my windows were left fully down in the parking lot, not quite sure why they did that?