Arrowhead Credit Union

Seriously I had no idea everything credit unions could do. I re financed my first car and they saved me over $ 100 a month with better services! I recommend this place to everyone! Erika morrell helped me and was patient with my millions of questions and really did everything to get a good rate for my car. Thank you guys so much this was literally life changing.

I visited this branch on Monday April 27^th to speak with someone about getting a car loan for myself. I had previously spoken to someone earlier in the day regarding my loan and due to circumstances I needed to return with my husband. We arrived and put our name on the list. I have a 13 month old son, a little boy. My son needed a diaper change. I kindly asked the front desk attendant for a restroom and he kindly stated they didn’t have customer restrooms. So I thanked him and walked outside hoping I could find a nearby restroom for my son and I. The café next door also didn’t have one, the business building to the north ALSO didn’t have a public restroom. I walked back to the credit union and noticed a restroom to the left in the hallway but it was locked. I walked back to the front desk and kindly stated there was a restroom in the hall if I could just have the key? Applying for a loan is a lengthy process and I knew my son needed a diaper change. He told me to hold on while he asked his manager. He went off for a few minutes and returned to ask me «well umm do you need to change him RIGHT now?» I said «yes.» He says «well you can apply online or over the phone.» Excuse me?! I am here to get a 25,000 loan from you and give you business. I am asking as a mother for the respect to open your bathroom to my son and I. I have never felt so unimportant or disrespected. I walked out of there and will NEVER return! Nor will I refer any business to them. I would hope that ANY business vying for my money would be gracious enough and family oriented to allow me a quick diaper change. A small favor cost their company a large loan which to them may not be much but to me ruined my day and left a horrible taste in my mouth. I am happy to say I received a great loan and APR with Chaffey Federal Credit Union and plan on shaming Arrowhead for as long as that memory remains engrained in my thoughts. Shame on them!

I’ve been a member of this credit union for several years and thought it would be a great place to start in order to get some information on some loans. I started by asking a representative on the phone what information would be required in order to see if I would qualify that way I could save myself from running around and show up to the bank prepared. The representative on the phone gave me specific items that I would need and told me to visit a branch and someone would be able to assist me. Instead I walked in and was handed a large paper application and was told to go home and fill it out and bring it back. When I asked the representative at this branch if there was someone who could walk me through the application I was told no and to go home and fill the application out because it was a lot and was really hard to fill out. Once again I asked if there was someone at the branch who could help me and was given the run around. I felt really throw aside and am at the point of taking my business elsewhere. It’s really disappointing knowing that I’ve been a member for more than 5 years but was treated like someone who didn’t belong.

I like my Credit Union. I’ve had nice people. I went into collections with BofA and I am banned from them and they treated me like a criminal. there the ones charging my account because, I am low income. when Arrowhead told me «you can have one dollar or one million. it’s your money. we don’t have shareholders. we aren’t involved in the stock market» I was relieved by that. so, I signed up. haven’t had a problem since, they only time I’ve ever gone in is to deposit cash or checks. but, I don’t find the lines long. try going to beaver at noon. it took me 3hrs to be seen.

I recently re-​financed my car at the Rancho branch and i can honestly say my visit here wasnt half bad. Sure the lines can be long but its not entirely their fault… each customer requires different amounts of attention. I can live with that. I did wait about an hour to meet with someone who could help me with my specific needs however, i appreciated the fact that i was offered water and assured that they are doing the best they can to get me in as quick as possible. Everyone was super nice and helpful

Arrowhead Entire Staff Despicably Walking Out Cared Less!
My family and I drove 20 miles to this location for a banking transaction and arrived in front of Arrowhead at 11:27a.m. As soon as we walked in the double door, the entire Arrowhead staff locked their doors and left for the day. There was a fire, but hundred of miles away. One female staff said with her hostile tone of voice that couple employees felt sick from the smoke inside the branch. If so, couple of them could leave, but why the entire staff closed Arrowhead for the day? We were inside other buildings but felt it was cleaner inside than outside especially the air conditioner filtered the smoke from outside. It was an excuse to take the day off causing extreme inconvenience for me. Other businesses in the building were staying. The entire staff stared at me with angry and hateful eyes to demonstrate they were walking out and cared less.

Love this bank, they have a Christmas club that really helps you save for all the Christmas gifts.

Arrowhead Credit Union may be one of the Worst business experiences I have ever had. They are Slow Incompetent and do a Very Poor job handling simple paperwork. They were slow to answer questions and gave false and misleading information. The manager Tamara is a useless cog in this wheel. I do not recommend Arrowhead for any type of banking business. My car loan was the last transaction I will ever give these half wits.

I went to this location to close my account with Arrowhead. No problems with the Credit Union, I just had an account here I wasn’t using.
The customer service and professionalism were excellent, and I would highly recommend this credit union to people within its sphere of influence for that reason. However, this particular location tends to get pretty busy, and it can be a drag around lunch time if you just need to do some business really quickly. Other than that, it’s great.