Wescom Credit Union

This place is great never too busy. I always get quality customer service. They are very helpful and take there time with you. I never feel rushed and I really like that. I would definately recommend this place to everyone who is looking for a smaller bank.

Really helpful and friendly staffs. Rates are really good. Thanks to Jai and Francie for helping me out.

I think it’s time to speak up. I’ve been a member of wescom since I turned 18. I am 28 now. 10 years of amazing service. I have never ever had any issues. I followed my mother and I suggest anyone thinking of opening a bank account to do it HERE. You will not regret it. Best customer service I have ever witnessed. My auto loan was also the best interest rate out there.

Love my ontario branch. they are all awesome everytime I go they are super nice and I’m in and out in minutes.

From weekdays to weekends, this place is always welcoming and friendly with a smile from each staff member!!! The girls always waves to you and make your banking experiencing great, I love my Ontario Branch Wescom as if they’re family.

I always have a great experience with jessica. This time I went to a teller. And she was rude, sarcastic, and disrespectful. When I asked her what her name was, she grabbed her name plate and smacked it against the glass in stead of telling me. I will be writing to the corporate office. I’m sure they would like to know about how she is treating customers! ! So disappointed

Awesome people, great service, very knowledgeable employees. I love this CU, probably one of the best I have dealt with in the San Bernardino County area.

This credit union has great rates, a decent website, and a pretty good mobile site. Yet, they lack knowledge on their own products. Or perhaps the purposely do not share information with their customers in hopes to get more fees from them. Either way, their customer service SUCKS. Plain and simple. If you are not willing to do ALL of the research on your own and adhere to all of the rules and regulations they set, this credit union is not for you.
I am in the market to purchase a used vehicle. I have excellent credit and a substantial down-​payment ready. Wescom approved me for a loan and said that I would only need to put 10% down on the vehicle of my choice. Before they ran my credit I informed them of the year, make, and model of the vehicle I planned to purchase. The failed to inform me that even though I was approved for the full cost of the vehicle, they would only finance up the the retail/​trade-​in value of the vehicle, not the selling price. I spoke with two different reps who were not able to explain this to me if their life depended on it. After leaving the branch and doing some research on my own, I was able to get all of this information on my old credit unions website in a matter of 2 minutes.
If you plan on using Wesom, please do all of your own research beforehand and be sure to keep at least $ 10 in your account at all times and meet all of the points requirements, or you will be charged a monthly fee to keep your account open with this company. Also, be sure to keep a substantial balance available in your account if you are doing any sort of auto-​pay. The system will find any way to charge you late or overdraft fees.