Ross Dress for Less

Staff is so rude EVERY time they will allow a line of 15 people to sit and one cashier while the supervisor or team member puts hangers away. I used to work in retail an customers are supposed to be the 1^st priority. When you finally get to the check out they are so rude no «hi» «have a good day» just so so so rude.

This is another must visit store when i am in the area. I love how it is next to Marshalls because its just a bonus reason to go shop 2 places in one setting.
Always get greeted by the security guards and then you just go on ahead and do your thang. First thing i do is go to the display case and see if i spot anything fantastic or cheap on clearance for sunglasses and watches. These last few times i haven’t had any luck with finding a gem in the display case.
Next is go to the clearance mens section and see what they have to offer. Then check out the shoes and see if they have any unique or cool kicks. Then check the backpack and miscellaneous section for some cool miscellaneous items. My buddy copped a herschels mini iPad case for $ 10 which is a steal because this brand is usually quite pricey.
Next i went to the kitchen aisle and see if i find anything cute. Saw a little ceramic tea pot for $ 3 which i did pick up and had it in my hand til i walked over to the cashier. I then had to real talk myself and ask if i really need it. The solution i came up with is i just want but not a need since i have a million of tea pots so yada yada i put it back. Sometimes it works when you talk to yourself, you feel me?
Overall i have a great experience each time i come to this store. But i have noticed these last few visits i always come out empty handed because it seems like they don’t have new items so often or it might be gone when I come and check it out. Anyways danke for reading my random review hehe. Unilocal on! stay faboulous!

Place is hit or miss. I’ve found pretty awesome and not so great items. Customer service could improve — not the nicest place.

Some cute stuff if u look hard. The way they check your stuff in the dressing room is very annoying. I know people steal but geez. Two workers right outside the door smoking. Not appealing!!! Also they call the next person in line before your even done and have you grab your own receipt that’s kinda odd.

I hate this Ross. First of all, waiting in line for 20 minutes for a simple return that was THEIR fault. 2. What is this, «Grab Your Own Receipt?» Are you THAT lazy you can’t hand me my receipt and say, «Have a great day?» Or wait, maybe it’s so when someone comes in for a return and doesn’t have their receipt you can blame the customer and say «well you didn’t grab your receipt.» Either way, I’ll no longer be shopping in this establishment. If you can’t provide great customer service, quit. I’ve worked in retail for a long time so I’m not some angry non understanding customer. I know days are tough but that’s no reason to talk with your manager about how crappy your day is instead of TALKING TO YOUR CUSTOMER.

I am writing this review based on the customer service. Sarah needs to be fired immediately.
I took my 60 year old mother to this Ross in particular because it has a greater selection of clothes compared the other locations. My mom and I were paying separately so I let her go first while we were waiting in line to pay. I watched everything that happened. The cashier, Sarah, had an attitude and was completely rude to my mom. She was impatiently rushing her while she was digging for change in her coin purse and she raised her tone of voice when my mother asked her how much the total was. No Sarah, my mother is not deaf. She just speaks broken English.
I hope management reads this because it’s is completely, 100% unacceptable.

They have some decent deals, but it’s NOT a pleasurable shopping experience.
First, obviously, it’s not laid out like your typical department store. You have to search to find thing you might like. The organization is a bit confusing: racks that say «denim» are full of khakis and skirts, and «knits» includes various fabrics that aren’t knit. Basically, you have to be very patient and willing to sort through a lot of crap to find a few things you like. Fine.
But the main problem I had was that I was treated like a criminal. I understand that it may be a necessity for the location and type of clientele to which they cater, but it certainly doesn’t make one feel welcome. Some stores have a limit on how many items you can take into a dressing room with you. Annoying, but understandable, I guess. Ross has a limit of 8 items. I had 11. So I took 3 items and asked that they be held while I tried the first 8. Most places say, «Sure,» had you a card with «8» on it, and send you along. Not here! The employee had to actually TAKE the 8 items from my hand, put them on a rack, and literally pat down each and every item of clothing as I stood there. It was more thorough than the freaking TSA.
After being told I could take my items back, I tried them on and decided to keep one in the dressing room, and continued to wear the one I had just tried on while I returned the unwanted items to her and asked for my other 3. She acted like this was a huge security breech and unheard of. She took the items and twice said, «But there’s only 6 here! There’s only 6!!» And I calmly explained, «Well yes– one of the items I’m keeping, and is still in my dressing room, and the other item I’m also keeping and still wearing.» She had to literally count on her fingers how many items I had left to try on, plus the 2 I dared to keep, so she could give me a new number. Then the items were thoroughly checked out again before I was allowed to leave the dressing room area with my chosen items.
Again, maybe this is a necessity for that particular spot, but I found the whole experience demeaning and insulting. As an undergrad I worked in a clothing store, and we had security measures too, but we had the foresight enough to not make it obvious to the customers. The whole experience was very unpleasant, and after the lackluster cashier experience, I left feeling a bit upset.
I’m not a high-​end store type of person, but this made me uncomfortable and I will not return.

Reading through the reviews makes me wonder if the management and customer service has improved over time, especially since I personally know one of the store managers.
I just recently started shopping at this location since I moved to the area. I feel like you can always come across a good find at any Ross. Yesterday we came across a $ 20 medium sized dog crate. We were actually going to spend double that but we got extremely lucky. Come ups are always possible for those willing to dig and be patient :)

This store isn’t so bad. It’s clean, but a bit disorganized. It’s a bit of a hit or miss on the things you want to find. I sometimes find some nice items here, but there are times where I can never really find my size.

Good place to come if you are looking for name brands at discounted prices. Certain locations are far better then others. Some have bigger selection too. If you want to get a deal here, make sure that you are not finding the same item at another store on clearance for cheaper first. I bought a pair of Michael Kores shoes here and then went to the Michael Kores store and found it cheaper.
I usually find a few homeless people hanging out outside of this particular location asking me for spare change, to borrow my cell phone ect.
The staff really isn’t all that helpful. They monitor the dressing rooms to make sure people are not stealing things. They ring you up at the register, but other then that, they don’t offer to help you find anything or help you get a new size if you need it.
The clothing selection is good. I see a lot of last years items, and this years items at about one third of the cost of the regular price. Some of the off brand things there are things that I can find all over the place for cheaper though. Just be careful if you are looking to save some money.

Let’s see… my issue is not with customer service. (I’ve never had an issue with that)… my problem is with the customers who do NOT watch their children as they shop.
I always see children playing, opening toys, making messes without a parent in sight. I’ve watched as played in sand dough, I’ve watched as they ride little baby ride on cars… I’ve watched as they make huge messes.
This store is not a babysitter for you as you shop. I will tell your child to stop, because you suck as a parent. Stop breeding if you lack common sense.
Watch your damn kids.

The people that work here are incredibly rude. From the moment you walk in, you’re barked at by the security guy. Which for some reason always startles me even though I know it’s coming. The cashier I had the few last times wouldn’t let me use my husband’s credit card even though I could prove he was my husband. Then another time, the cashier could barely even speak English! The only reason I keep coming is because of the merchandise.

Horrible service! Shocked how they treat customers. They yell out to you in line to take all your items off hangers, I’m sure the customers in front of them love that, they call other customers up while you’re still in front of them and then they tell you to get your own receipt?! I went there to shop not work. Marshall’s which is right next store has the same pricing doesn’t make you do that so what’s up Ross? They lost me as a customer as well as all the people I tell.

Oh my gosh, remember how I said you can hate or love this place? I officially hate this place. Not Ross in general, but I will never, and I mean never step foot into this particular establishment ever again! (And they probably could care less, just like everything else about the store.)
This place is the pits when it comes to customer service! My goodness, isn’t it your job to greet people and have, oh, I dunno… manners? Let’s see…
Encounter #1: my mom goes to return something and asks the guy if he can remind her if she paid by cash or by card. «I dunno», he says. «The computer will tell me, just wait.» As we wait, he finally notifies us it was with a card, but apparently he can’t tell us which card because «the computer doesn’t say.» So, how am I supposed to know which card I put it on? Well, apparently «any credit card is okay, as long as it’s a credit card, because that’s what the computer says.» Oh, wow. Have you had any training or common sense for that after? Have you ever learned that it’s on the dang receipt? Of course not, because apparently when you work here you could care less.
Encounter #2: my sister purchases some things as my mom and I are still shopping. The guy, who refuses to even say hello rings her up and shoves all her items into one bag, and later she realizes (in the store) that he shoved the heels in her bag so hard he ripped the bag. Well, come time for us to check out, he’s our cashier again and as he is ringing us up, my mom asks if we can have another bag since this one ripped, in which he responded «no. Company policy, we don’t give out bags.» Hmmm, so even if YOU ripped it, you don’t give out bags? «No, company policy, I can only give out bags to my current transactions.» Well, how come loss prevention guy happily gave us a bag?
You get what you pay for, so I can’t expect much from Ross, but rest assured Rancho Cordova location, you’ve definitely lost a customer! (Not that you really care anyway.)

Hi, welome to Ross.
Where we herd you like cattle.
Refuse to smile.
And pretty much take away all human interactions
The customer service here is completely non-​existent. Not ONE person here looks like they enjoy their job or that it wouldn’t viciously kill them to help you out. I’ve had better customer service at Wal-​Mart.
The lines are always long with only one or two sad cashiers working. They now «challenge» you to take off your hangers faster than the cashiers which is really just code for «I don’t want to have to spend another 2 seconds looking at your face so please do me a favor.» You grab your own receipt off the printer so that they can call over the next person before your transaction is over.
And to top it all off, you better hope JERRY (I think. Whoever was working the register close to closing) doesn’t help you or you’re just shit outta luck for everything.
I had bought some clothes, heels and a bag. Jerry calls me on over to his station with the most pained look on his face. He rings me up, doesn’t even look at me. Tells me to swipe my card and then pushes me off to the side while he helps someone else as I’m still putting all my stuff away.
I walk back into the store because my mom and sister are still shopping. As I go to put my bag int he cart I noticed that he shoved the heels so hard into the bag that it ripped. Okay, no biggie I can hold it MacGyver style. Except every time I try to pick up the bag it rips more and more.
My mom finally checks out and lo and behold Jerry is our cashier again. We ask him if I could have another bag because this one is ripped and he says «No.»
My mom tells him I JUST bought this stuff and even have the receipt to prove it. The bag is ripped and all my stuff is falling out. He says «I can’t. It’s store policy.»
Wait, what?! So, if all my stuff falls out and I lose it will you then be liable since your store doesn’t allow me to securely leave the store with my stuff?
I tell Jerry that HE’S the one that ripped it in the first place and now my stuff is falling out. «I can only give out bags for the transaction I’m doing.» My mom is still trying to reason with him and he’s talking over her and basically kicking her out the door.
Look here, son. I don’t know if you’re in such a rush to get outta here cause you need to go home and find your damn manners but you don’t treat anyone like that.
And to top it all off our bags go off when we walk through the sensors and guess what there was still a sensor on one of the items. Thank god for Nick the loss prevention guy for getting me another bag and being the only decent person in the store. No apologies from Jerry for — oh, I don’t know — NOT DOING HIS JOB?!
TL;DR–
don’t go to Jerry.
be ready for sour faces and poor attitudes
i hope you’re not here on a lunch break.

The store is clean; Loss Prevention is really nice.

Clean and well laid out for a Ross newbie to find his or her treasures.
I snagged a green PTFE and PFOA free nonstick pan and some stainless travel mugs for water. Each item $ 5 – 15. Can’t beat it.
Also, so e coral cork wedges and hound a perfectly matching too. For less than $ 40 it’s super summery for my trip to Austin coming up!

This is, hands down, the best Ross location. Period.
Overall, the store was bright, clean, and very organized. I was greeted when I walked in and asked if I needed help with anything on the sales floor. Both the associates who ran the fitting rooms and who rang me out were quite pleasant. Honestly, I have nothing to complain about!
I found so many awesome tops in women’s/junior’s clothing (see pictures). WOW! Stuff was either priced surprisingly inexpensive, or was fairly priced at most. Their selection of dresses was unbelievable and had a little something for everybody. Tons of accessories and a whole wall of cute make-​up kits.
For my son, I found some crazy cute t-​shirts and several hardcover children’s books, most of which were only $ 2.99!
Their housewares department did not disappoint. Tons of décor in various styles and colors. Great selection of frames, candles, and random odds and ends.
This place is also amazing when it comes to gift shopping. Lots of cute/​collectible/​kitschy stuff that is unique and reasonably priced (framed prints, shot glass sets, etc).
Can’t wait to go back!

I used to like going to Ross when it was in the Chipotle parking area. However, once it moved to Olson, I started hating this place. I used to be able to walk into the old Ross and at least find a cute pair of shoes, a nice top, or something that caught my eye. But, at this Ross? No way! The whole point of moving Ross from Chipotle to Olson was that they were supposed to make it bigger and the selection was supposed to be wider. The selection here is horrible! The store always feels like it’s been ransacked every time I go inside because the shelves are empty.
I would not recommend this Ross location! It’s a shame they made us wait so long for this Ross location to open, especially since you can never find anything here that you like or need.

There are high end department stores, there are thrift stores, and somewhere in the middle there is Ross. You can dress for less and find some great name brands at great prices, but it all depends on how hard you are willing to look and how much you’ll put up with in the process.
I’ve found great finds here — from shoes to workout shorts to formal button-​down shirts to gadgets like trimmers or workout mats. Even with some of these great bargains I find myself driving by to go somewhere else because of the epic lines, creepy customers and disorganized racks.
If you’re on a budget — which most of us are — go with Ross. Otherwise, Target is right across the parking lot.