Rite Aid

I usually go in here for little things, which I probably will continue to do, but I do not recommend coming here to fill your prescriptions. I have been getting them filled here for several years and i’ve had a few minor problems but the one that happened today was the straw that broke the camel’s back.

My husband went to pick up my prescription and they asked him for $ 704 and some odd cents up front like he was buying a bottle of water. They mentioned something about med-​cal or medicaid «upping their costs» and that we needed to pay that amount before they will cover our prescriptions… WE DO NOT HAVE MEDI-​CAL! We have United Healthcare and have had it for at least 3 years! So, I called to find out what the deal was, and the woman on the phone was explaining to me that for the last 2 months they have been billing «Health Net» and that they had no record of my UHC on file. Obviously, I argued, but not to belittle her, just to belittle the situation at how this was even possible. I gave her my UHC information and she called me back and said that she was told that I had not had coverage through them since December 2013… what the crap? The only thing I did differently was submit a refill for a prescription that I have been getting for well over a year now.
So I called UHC and just as I suspected, we are and have been active. The only thing that changed on their end is that the prescription service at which they used changed in December 2013, so they called and gave them the Caremark Rx information. The woman I spoke to with Caremark came back from putting me on hold and told me that the problem was resolved, but also said that the pharmacy told her that this was the first time they had filled a prescription for me and that they had no record of this on file… So how was I able to get it for the last year without any issues?
1.) How did they lose my information as a long time customer?
2.) How did they replace it with an insurance we don’t use?
3.) How did they end up billing that insurance for the last 2 months?
4.) Why did they claim they had never filled a prescription for me before, but had stated that 2 months ago they started billing Healthnet?
and finally…
5.) How was I able to get my prescription filled for the last year despite the «last 2 months of Healthnet» and supposedly had been using an old prescription service that had been out since Dec. 2013.
I don’t know what happened on their end, but someone screwed up big time, and that is completely unacceptable. I have seen them talk to other folks who came in to pick up their prescriptions and had been told there was a problem right then and there. I personally called in to make sure my prescription was ready, and was not prepared to get a phone call from my husband that they asked him for $ 704 up front… if there was a problem, that is something they should have mentioned when I called to make sure it was ready. I am switching pharmacy’s TODAY.

It’s such a shame that the managers/​supervisors here treat their cashiers so poorly. I was in today and overheard when a cashier who has helped me before was told to «quit whining» about needing to take a break. The girl looked like she was going to pass out. Wtf. The store is always short staffed and I *never* see the supervisors helping out. After today I’m probably going to transfer my prescriptions to another company, say… Wal-​Mart?

Rite Aid is not really known for the place to go to get my main stuff but when the grocery store right next door doesn’t carry Wild Berry Skittles, I know I can count on Rite Aid to pull through! For the most part, this location is neat and clean. Customer service was polite as well. However, the employees I encountered seemed to be too preoccupied in their activities to fully commit to their job duties (i.e., ringing me up when I’m at the counter). I had to wait for the employee who rang me up to finish grooming her hair. To be honest though, I appreciated her humor throughout the ordeal. This place was all but completely empty when I came in, which is not a good sign when the whole shopping center its located in is busy. But something tells me that it’s not too difficult to understand why that’s the case (and would also explain why it’s so clean as well since nobody comes in). Overall, I’ve been to my share of Rite Aids and though this location is in a better spot than most, it lacks in service, price and overall satisfaction. If you can find what you need elsewhere then I suggest doing so because chances are you’ll at least run into employees who tend to be more professional then the ones I encountered here.

Store manger Steve there is a mean old jerk that thinks he is mister tuff guy i reported him to corporate for his behavior very bad at customer service

I’ve used this store as my pharmacy until a Walgreens opened up closer to my home. This is a really nice, serviceable store that has convenience items as well. If you need harder-​to-​find braces, wraps, bandages, etc, this is the place to go to.
The staff is friendly and just the right amount of helpful. The location is really convenient. It’s in a strip mall with a Bel Air, a Starbucks, other restaurants including a Jack’s Urban Eats and Il Forno Classico, a Yogurt Monkey, a dry cleaners and a shoe repair, among other shops. So it’s part of a one-​stop-​shopping experience.
It’s a nice place you should check out.

Very friendly staff at the pharmacy been picking up my elderly Mothers medicine for years .They always have a smile. and always fill up the prescription as fast as they can .If they are out of a certain med they will call another store to fill it

The pharmacy has one main pharmacist who is super rude and the techs are as well. They rarely have any of my medications ready on time and often have to wait days for them to order them. I have had the techs roll their eye’s at me if I complain about any of that. I guess they just don’t need the business! Lately I have been having my prescriptions filled at Belair. Huge positive difference in customer care & service.

Rite Aid… Nope, I think they change their name to Wrong Aid.
Something is just not right with this store.
* The Staff: Pat the cashier is a great person and always is nice to everybody to she meets. Gene (young man) who works in the pharmacy is skilled at customer service and always makes sure he helps everyone that comes to the pharmacy. One day I saw an old man being rude to Gene… he brushed it off and was very nice just the same. The guy with the greasy hair… I do not know what to say… just sad.
* The Management: I do not know who does the hiring at this location, but they have really missed the mark. Most of the employees walk around the store practicing for their roles as a cast members from «The Walking Dead». I have never seen anybody make eye contact or say hello. Really, with jobs as hard as they are to find, these employees do not seem to appreciate even having the privilege of having a job. Go figure…
I do like the discounts you can get at Rite Aid, but I hesitate to go in here as much as I would like as I tend to avoid places where customer service is a low priority.

I have been to this store hundreds of times over the past several years, so I think I’m well qualified to write an opinion! As others have stated, the customer service in the pharmacy & their turnaround time are top notch. Unfortunately, the associates that work the registers in the front of the store are awful!!! Most of them don’t smile, don’t ask if you need help and some are downright rude.
I wanted to use a 50 cent Rite Aid coupon that I got off a pack of Goldfish crackers. The crackers were expiring in a few days, so I got a pack that weren’t expiring for a few months. I get to the register and a lady named «Sandra» says I can’t use the coupon unless I’m buying the expiring crackers!!! I can’t imagine the corporates want to sell expired food. So she proceeds to argue with me at the register while the line behind me gets very long. Well, she won. She refused to honor the coupon. I called the manager when I got home and he said she should have accepted the coupon.
I won’t be returning to that store.

Don’t try making the pharmacy close to closing time. the registers are closed in the pharmacy 15 til even though the pharmacy isn’t. Why not just say the pharmacy closes @ 9:45pm?

I want to start by saying that I have never used Rite Aid for prescriptions. I go in whenever I’m already at that shopping center and need something from there. The store is fun to browse and they have quite a few things you can easily buy without having walked in for them.
Their cashiers really lack personality though. I guess by that point they feel they don’t have to put any effort into anything as you are already going to pay for what you’ve got in your hands. I don’t think that’s OK. Customer service should be important for any establishment from beginning to end.

I have been going to the pharmacy here for over 10 years. Like in the commercial, the pharmacists remember you, are very friendly and help you whenever needed. So THEY get 5 stars. The reason for the 3… is the staff at the store itself. I go there at least once or twice a month and they act like they have to follow or watch every move I make. Then when you ask, the ones that stare you down, questions they don’t know anything. I should have called n said something, but during the holiday season, when they hired seasonal staff, there was one guy that they should have kept and gotten rid of one of those ladies, that know n do nothing, and that are still there. Main reason… Christmas day, because I am without a car at the moment and was also hospitalized I wanted to get a few other things and know that rite aid was open. I had a few items and among them were a buy one get one free. The register was not bringing it up, so I told the lady it says it on the sign… she walks over there and proceeds to tell me it says something different. So I walk over there again (being disabled and just released from the hospital mind you) take a picture with my cell phone to show her… she does not believe me so I ask another worker to walk over there again because the lady behind the counter would not go with me. So the temp worker stops what he is doing, comes over, READS IT, says yes it is also the item that I have, gets a manager and the manager says yes he knows and that the computer is wrong. So instead of asking the manager to come over she had me walking back and forth 3 times. She also kept rolling her eyes at myself and my mom… she is lucky I was too tired to say something. Next time I go up there I will get her name.

I’ve had great customer service at the pharmacy section. So yay! I give them four stars. But 95% of the time, I’m here for other stuff.
Today, I had some time to kill waiting for my daughter to finish up at the dentists. I browse aisles looking for the one thing that I didn’t think I needed but now I really need. Does anyone else ever find these things too?
So I get to the register and this is where the fun begins. About half of the stuff that I bought was «mistagged» or «the sign was not on the right item». WTF??? I was told that the iced tea that I brought up (look, I don’t even drink bottled iced tea, but I thought it would serve in a pinch of company dropped in) was not on sale, and couldn’t I read the small print that stated that the size was 20 oz. and not the gallon? Grrr. Them are fightin’ words.
The next item was the sandwich bags. Again, I didn’t really NEED them, but it is a pain when you run out of them and there was a sign that said BOGO or some other acronym implying that if you buy one, you get the other one free. So I grabbed two boxes.
At the register, it did not compute. Stupid signs again! And it is all my fault for not reading the $%^*@ fine print.
The manager needs to remove the stick from his butt. Seriously. He hates his job and makes it apparent to the customers. He insinuated that it was my fault but they gave me the sale price because they made a mistake. This is of course after he humiliated me in front of a couple who were waiting patiently behind me throughout the whole ordeal.
Obviously Rite Aid never makes it to the Fortune’s Best Companies to Work For list.

Popped in after bucks to get a knee brace for my jacked up knee. Found what I was looking for in no time and proceeded to the check out. Terrible customer service. I heard the guy speak to a co-​worker so I know he wasn’t a mute. Did not say a single word to me. Handed the receipt to me and I said «thank you» and got butkis back. I’d go back here simply because it’s a grab and go kinda place but is it too much to ask for someone to speak to you?