Raley’s

Very impressed with the pharmacy staff at this location. I used to get my prescriptions from store #416 and the staff always refused to call Kaiser to get my prescriptions advising that they don’t do that. It always frustrated me that my UFCW benefits made us use an outside pharmacy instead of Kaiser’s but the staff at #417 made it smooth and did everything for me. Thanks!

I am glad that we gave our neighborhood store another chance, there was a time when we didn’t shop here because customer service was not the norm. Our neighborhood Raley’s has gotten better in recent years. It is apparent that customer service is stressed and is one of their best qualities. Customer service especially in the meat department, is fantastic. Those butchers are always willing to help you choose the cut of meat best suited for your occasion with honest, trustworthy ideas and even give you tips on the best way to prepare it too! The bakery and deli clerks are always attentive and helpful, the customer service area personnel always have a smile, there is never more than three people in a line-​they always call another cashier and you have self service checkouts too. Produce has both local and organic sections-​the natural food dept is pretty extensive, the floral department is always well stocked with beautiful arrangements and plants to go, pharmacy clerks are always helpful and come out from behind the counter to assist you in finding the health items. The store is neat, clean and prices are comparable but we will continue to support our neighborhood store mainly because of the customer service!

Do not go to this store unless you want to be harassed by their employees! I went there recently and got into the store and started my shopping, got a few protein bars. I was checking out the selection and their store «security guard» came down the aisle and mean mugged me. I thought it was strange but didn’t think anything of it, until I look at the end of the aisle and she is peeking her head around it staring at me. I don’t know why she is doing this as I had literally just walked in a minute ago. I walk to another aisle and she is following me, lurking right around the corner and making it really hard for me to shop, and definitely making me feel very uncomfortable. I have been a customer of Raley’s/Bel-Air for over 10 years, have spent thousands of dollars in their stores and this is the treatment I was getting. I don’t know if she was profiling me because I’m young or what her problem was but I couldn’t stand to shop there any longer. I grabbed a few yogurts and walked to the register, with her standing right by the door. I pay for my items and try to leave and she stops me before I go and tells me «I need those bars back that you took». I tell her I don’t know what she’s talking about, I left my cart with my items in an aisle because she was following me around and I didn’t want to spend any more time there. She argues with me, makes me WALK her not only to the aisle where I left my stuff, but all the way down to the shopping cart to point out that the bars she thought I «TOOK» were laying right there. She did not apologize, she did not act like she felt bad for her horrible customer service, and honestly, I don’t think I will be back. The whole scenario was embarrassing and very unnecessary. Do not come to this store unless you want to be followed around while you shop and accused of stealing their merchandise. Such horrible customer service… I’m really glad I spent so much money there over the years… NOT!!!

Had to write a review for the deli and the bakery dept. I hosted my dads 80^th birthday. I had planned to make everything myself but when the guest list exceeded 70, I needed a back up. One word «Awesome» ordered 2 salads, the Cashew Kale and the Crunchy Vegetable. Yum!
I order appetizers. A must the West Coast Artisan. Nuts, dried fruit, high end cheeses. I ordered others. Shrimp, Roll Up. Really good! They handled my special request… Thank you Thank you Raley’s San Juan Deli and Bakery dept.

Where do I begin? DEBBIE! As I walk in she and two others are standing in a circle talking about how some girl was dancing last night. None of my business so I keep walking. After getting everything we need the lines are not long but the cashiers were taking long (no big deal). I asked Sandra «how long the customer service desk was open?» She responded with 7 o’clock. So I walked over to the desk and for about 5 minutes while Debbie talked with a customer about a domestic dispute. The women went in to detail about how some man kept coming over to her place harassing her. (Mind you, there was no acknowledgement that the 3 of us were standing there) — me, my girlfriend and my daughter.
That’s when I interpreted with «excuse me, hi, are you still open here?» Debbie responded with yes till 7, they can help you with that over there” and pointed. I said to her «I know they can, I stood in line and noticed you were open and believe you can help me here, Right? She said «yes, I was helping her on the phone». I told her «great I just noticed you guys were talking and you were not necessary helping her.» So then I said «I’m sorry I’m I being rude for asking for some assistance when you were clearly not working?» And she continue to cash me out with out any response.
She said «I’m sorry, I didn’t know you were in a rush». I said «Im not, I just expect a little better customer service.»
As I walked out she yells «sorry I didn’t help!»
Very immature I might add. AT FIRST MY THOUGHTS WERE THAT I WOULD STOP SHOPPING HERE. BUT I WONT. I SHOULDN’T HAVE TO SHOP AT A DIFFERENT PLACE BECAUSE OF THE EXTREMELY POOR CUSTOMER SERVICE. I WILL CONTINUE TO SHOP THERE AND LOOK TO SEEING SOME TYPE OF IMPROVEMENT! IF NOT I WILL TAKE IT UP A NOTCH.

WRONG BRO! I’ve been going to Raley’s Supermarket since I was a kid and the employees back in the 90s was the absolute bomb dig. But now it’s the 21^th century everyone there is real b*tches & as*holes towards my whole family. You ask them something they will cop an real attitude WTF did we ever do to you? Employees from the 90s SHOWED US RESPECT/​Courtesy. These Muthers don’t. Sorry you haven’t RESPECTED ME I’M NOT GOING TOO RESPECT YOU ALL what comes around goes around its called KARMA you guys have a clue what that is? You’ll soon find out! I Really hope this Raley’s goes out of business!
You can’t even ask them a simple question about food products. My family member can’t read small print and they won’t help when you ask. They say will. Read the box. In the bakery you try to order something they say you can’t order that I don’t have time to make it. They were refusing to make a rainbow cake. Over heard them saying she’s not going to because she hates the LGBT Community. Don’t believe in that. Let me make it absolutely clear rainbow color is for everyone like rainbows in the sky after a rainstorm. People in the 90s didn’t refuse. People there now has a real problem not very personable! Every time my family & I walk-​in they give us funny looks not very friendly towards us either… Only two people is nice to us. Bobby from pharmacy and Carolyn! (Head Clerk)

I have been buying sour dough bread in their bakery a long time. I don’t
know what has happened but when you slice the bread it falls apart.
Last week I bought the worst loaf of bread ever. It was a loaf of
Pugliese. It was the worst loaf of bread I bought. It literally crumbled
into tiny pieces. The inside of the bread didn’t look right. It looked like they
wrapped some fresh dough around some old dough. I trough the
Bread on the garbage.

I’m a Raleys fan for years. This is my store. I love their selection of gluten free products, for my daughter. Their produce & meats are superb. But their dedicated workers, like Peggy, are the reasons I will continue to drive out of my way to shop here.
I recently tried their ecart service– sick child & no time to shop had me desperate to try it. I selected my items & hit the submit button, BUT I accidentally selected the wrong pick up time. A time that was way to late to go out with a sick kid. I called to fix my mistake, prepared to be disappointed, but of course I wasn’t.- this is Raleys after all. Peggy said, she could not only have my groceries, at the earlier time I wanted, but also asked if I wanted to try new deli items, based on my selected items & she would include my free samples with my food (Best. Ham. Ever. BTW) Peggy really went above beyond & that’s why this is & will always be my store.
My ecart produce items could not have been better selected had I done it myself. My groceries were great, well packed & I never had to leave my car. Quickest & best shopping trip ever. Thanks so much, Peggy.

I’ve been going to this Raleys for years. So often that most of the staff knows me by name. They’re always friendly and ask me about my mom and my family. They’re seasoned employees are the best, Will is by far my favorite. I always get in line for check stand #9 just so he can ring me up. The management is kinda crappy though. They always look mad and unwelcoming. But despite that it’s a great store.

I grew up by the store… Great staff they always hire friendly individuals who are always willing to help and go the extra mile for their customers ever since I came here when I was little

This Raley’s location is dirty and unorganized. A lot of the employees have their attention else where when you are supposed to be there main focus. Ive never felt that my grocery needs were in their best interest. It always seems when i have a request, they are quick to turn it down. For example: in the deli department I simply asked if i could have olives on my sandwich and was quickly rejected and told they do not have olives. I said «Ok, well this is a grocery store, couldn’t I bring you some from over there?» I pointed just down the isle where the olives are and the response i received was rolled eyes and a shrug. So i went to grab some. I return with said olives and next thing i know the gentleman helping me has a giant can of sliced olives that he grabbed from his walk-​in fridge! so not only was he ok with letting me grab what he should have for me, HE LIED TO ME JUST SO HE DIDNT HAVE TO GO TO HIS BACK COOLER TO GRAB THE OLIVES. It was embarrassing and rude. Another example is when i asked a floor manager if there was anyone who could see if there were any more sweet potatoes. They only had about 5 – 10 moldy sweet potatoes to choose form. This lady said she would check. I waited for 5 minutes and i didn’t hear from a single employee what the status was. Next thing i know i see the lady back at the front doing something entirely different. she makes eye contact with but quickly looks away and ignores me. I decide to confront her and that when she finally tells me the «Produce employee» is on their lunch break. I left my basket of the few things i managed to find and left to buy my groceries up the street and the bland, yet helpful Safeway. Ive had many more unpleasant experiences with this location but I am not longer in the mood to essay what occurred. I hope this is helpful in deciding where to get grocery shopping done in the Fair Oaks area.

I only go to this store because of the staff. They know me and my husband which is a dream. They are all super friendly and got a good thing going :) keep up the good work!

First of all I just want to say I considered Raleys a great store for quite some time. Pricey but good. My room mate and myself have spent thousands of dollars there over the years. But no more. Recently we were accused of shoplifting alcohol, Vodka to be exact from this store. A customer with a grudge stated to a clerk they saw the theft. While we were sitting in my truck getting ready to leave the parking lot a clerk and her backup, a bag boy came running out an had us roll down our window. Pointed her finger in our faces and said, «gimme the booze.» I was like what? Looked at my roomie, he was like what? The clerk explained herself… after a few minutes she backed off and it was over. She went back to the store. Then I thought… THAT was bulls**t! I went back into the store and read them the riot act… LOUD AS HE**! I then left. We contacted the store MGR «Jason» I thought he was a bit indifferent. A gift card was requested… one was given. $ 100. Those bastards accused us of a criminal act, theft. Of booze even. I was a regular customer. The $ 100 was spent at another store. But I will NEVER return to Raleys or Belair again… I know for a fact they are NOT suppose to confront a supposed theft unless a store employee witnessed it. I am in complete an utter contempt of those people, and that store.

Most say pricey I say I get the best bargains with my safeway rewards card

This place needs an overhaul on their completely rude and incompetent staff. Came in yesterday to get canned pineapples and some asparagus for some amazing kabobs I made and I asked the lady at the front desk if she knew where canned fruit was. She immediately said «No, I don’t.» Well thanks lady.
I found them no thanks to her.
Their staff is just always rude. Maybe it’s my tattoos everywhere but I always feel Ike they look down on me and treat me like I don’t have any money or I’m lower in societies «totem pole» than they are.
On the other hand, they had a great sale on plants so I got some pretty orchids for only $ 8! They are so pretty! That’s why I didn’t give one star because the flowers saved their asses.

I’m a fan of Raley’s and Bel Air. always great quality. I won’t buy my proteins anywhere else. This location really needs to work on the customer service, and speed of service. I don’t mind a bit of a wait. but there is always a LONG wait here. It’s still my weekly stop and my favorite store. If they’d improve on the customer service, they’d get my 5^th star.

This raleys is in a great location for me, so I find myself shopping here whenever I’m in town visiting.
I’ve always had great costumer service here, and the store is always clean.
The thing that makes it just ‘okay’ for me is their produce section. It seems small to me! It never gives me enough options and the produce always looks a little sad.

Elderly man fell in the store today. Very sad. Me and another person help him and while attending to him, I saw 3 employees look and walk away. It took 5 minutes for someone to acknowledge the situation. This left a bad taste. I’m done with this store. Most of the employees are nice but there are a few bad apples in the bunch. And yes the lady with the short hair is a B$&@H. She looks like here face is made of stone. To the 3 employees that walked away and didn’t even have the decency to come back and check on this poor old man, remember that you too will be old, very old one day. Carma.

My disappointment in Raley’s has increased in small increments over the past few years, to the point where I now feel this review is warranted. Basically:
Location: For me, 5 stars, as it is located conveniently across the street from my house, and I can walk or drive there in no time flat.
Service: Depends on the department. Produce — not bad, deli — pretty good, cashiers are great with the exception of one, but that is her personality and not a reflection of the store.
Products: 2 stars. Let’s start with the meat department. I am beginning to suspect that out of the 3 butchers, 2 of them are lazy. We have gotten progressively bad to worse meat from this store.
The last straw was the sirloin roast that was over $ 10 and barely edible. The butcher cut this roast and left a 2 inch wide strip of gristle all along the bottom, and tucked in underneath so it wasn’t visible. The silver skin was also left on. For a 10 buck roast that should have fed two, we got enough for one person out of it. The dogs liked it.
We have also had other terrible meat products, from weird chicken to bad cuts of steak. For the prices we are paying, this in unacceptable. We have switched our meat buying to Safeway.
The produce is starting to go down hill too. The Brussels sprouts are rotting, the asparagus bitter, but they have good oranges.
The bakery is awesome, they have great baked goods, sometimes a little pricey, but we have never had bad baked goods, ever.
This store also carries a good amount of organic and natural food, at good prices.
For now, we no longer buying meat here, and will make the longer trip to Safeway. I have hopes that this location will remedy the situation with their butchers. I am sadden by this ongoing decline is products and services.

The management must be good here. As all the employees are kind and beyond helpful.
They get a 10 for custormer service!
I shop here for all the items I can’t get at Trader’s.