Ralph Opfer Floors, Inc.

We hunted high and low for suitable flooring and just when I was ready to thrown in the towel, we found Ralph Opfer Floors. We shared our color, budget and texture requests with Lynn and team and were guided to options that matched exactly what we were looking for! We took a few samples home to match against our cabinets and the next morning had made our decision and purchased our flooring. Our floors look great, so great that my girlfriend just purchased new flooring through Ralph Opfer too! 5 very well deserved stars!

I recently had some flooring installed by Ralph Opfer floors and wanted to give some feedback for others.
Some background regarding my job:
I removed the old tile flooring in my kitchen and wanted to match my existing hardwood floor in the surrounding rooms and have it carry into the kitchen. I live in an older home so I knew I wouldn’t be able to get it perfect, but wanted to match it the best I could. After the install was finished I was not happy with how the wood looked compared to the existing flooring so I called other wood finishers to see what could be done.
Every other wood flooring contractor says the same thing regarding my job: «The wrong wood grade was used in your install.» This is the #1 reason why my floor does not match the existing wood in my house, the wrong wood grade was used. This isn’t a matter of old wood vs new wood, this was a mistake on their part when estimating what wood to use on my kitchen floor.
After being provided samples of different finishing material, I now see that the wrong stain type was also used, further differentiating the kitchen floor from the rest of the house. I am now faced with spending even more money just to correct this installation.
Regardless of my experience, I would recommend this contractor, because they were very professional and did a fine installation in a very timely manner, it’s just the details that were missed. If you have a brand new installation, I would feel comfortable recommending them, however if your job needs a bit more finesse and detail oriented finishing, I would not recommend them.
Pros:
+ Very professional, provided great customer service regarding the scheduling of the installation.
+ Installation of the floor went very smoothly and was done in a very timely manner.
+ The installer provided additional coats of stain in order to try and match the existing hardwood. (In the end more coats of the wrong stain isn’t going to solve much!)
Cons:
— Wrong wood grade used.
— Wrong wood finish/​stain used.
— These small mistakes are costly to fix, since now a new finisher need to re-​sand their job to fix the stain.
Tip: Always request a flooring sample! I didn’t and wish I had.

GOOD STUFF:
— Great & huge selection of many kinds of flooring.
— I had tile, laminate, and cork installed in my home. Sub-​contractor installers were highly skilled.
— Installers were diligent and prompt.
— Installers dealt well with unexpected situations.
— My flooring job in my home took a month, and installers and I were able to deal well with one another.
— Lynn (owner) was responsive and managed issues as they came up.
— Lynn has a good eye and made good color and product suggestions.
— Lynn is knowledgeable about the products.
AREAS FOR IMPROVEMENT:
— The job in my home was unusually large. The management of invoicing and ordering of materials was a bit shaky. But, when problems occurred. Lynn corrected them. Recommendation: Get EVERYTHING itemized on the contract up-​front so there is no confusion.

Everything about this company was awesome. The estimator was the owner’s husband. Super nice, low pressure guy. The price was good (don’t even THINK about doing Empire today btw. Overpriced and poor quoting process… got a quote on binder paper in pen with no itemization!)
Then process for booking was smooth and the guy they sent out to do the work was fricken awesome. We could not be happier. Great quality, great demeanor… you should pick them if you need floors. If we have another job we will certainly go with these guys. Ask for hector– he’s the best!

Just checked out some samples. Lynn (owner I guess), was incredible… prices and selection were the best I have seen. I have a 1,300 sq/​ft remodel and look forward to giving her my business. No hard sell, no pressure… just information and guidance.
Worth the drive from Rocklin.

This was one of those things that after it was all completed, I asked myself «why did I wait so long?!». My floors look amazing and were completed in less than 2 days.
House remodelling can be somewhat stressful, but everyone that I interacted with were completely professional which helped me feel comfortable through the whole process. It was a great experience from the measurement, to the floor samples, to picking my perfect flooring and the installation.
I have already referred friends to have their floors done here and now they are at square one with checking out their samples.