Kaiser Permanente Rancho Cordova Medical Offices

I always dread coming to the doctors office, for obvious reasons, but coming to Rancho Cordova Kaiser Permanente doesn’t make it completely suck. It’s only open during the your typical business day, so expect to come on a weekday between 8:00 AM — 5:00 PM. I’m generally able to book a same-​day or next day appointment by booking online, but it’s because I’m not tied to seeing my primary care physician and am willing to see other doctors.
The waiting rooms are fairly clean — clear of any noticeable dirt or messiness, which is a relief because I realize I become a huge germaphobe the moment I step into a clinic or hospital. The Pharmacy is usually always busy, but Adult Medicine and OB/​GYN waiting areas usually look like they have patients escorted into their doctor’s office pretty quickly.
My only real qualm is with the overall wait time once I get into the doc’s office. Once the physician’s assistant does the preliminary health questionnaire, it can take 15 minutes to an hour to actually see the doctor. So, make sure you bring something to read in case this happens to you.

Horrible radiology department. They close for a complete hour for lunch with no sign. We were initially told they close from 12:30 — 1:30, then were told the tech doesn’t usually get back until 1:45 meanwhile we were waiting for over an hour to get an X-​ray. The older Caucasian lady with blonde hair and glasses that was filling there at the desk was not helpful at all, had a bad attitude and was really negative to deal with.
Kaiser needs to look into this prolonged lunch break for the tech in the radiology department. This is a medical clinic, going for a 1 hr and 15 minute break during the middle of the day is unacceptable.

This is only for the Optical Center. I love coming here! I got fitted for contacts about 2 weeks ago. Doug was very patient with me and taught me the best way to put on contacts. After several failed attempts, I finally got one in! Doug was so nice and never seemed frustrated with me.
A week later, I came back for the follow up appointment and I told him my concerns. He was very attentive and told me what could be going wrong. We tried on several types of contacts before we finally got a good one. He set up my next follow up appointment for today so that I could tell him if these contacts are the winner and I can finally get my prescription.
My insurance isn’t great, so in total, I paid $ 0 for the exam and $ 79 for the fitting. That is VERY good compared to other places. The follow ups are at no cost and you get 9 days worth of contacts to take home.

I have had great experiences at this Kaiser. The way I look at it is for the majority of common procedures Kaiser is as good as the next. We need to be our own advocates and that cannot be stressed more. The only reason I have put 4 instead of 5 stars is because of all places you would think «preventative health facilities» would have bike racks… And the same goes for most Kaiser facilities, I usually end up locking my bike to a bench.

I came to these Kaiser offices because I needed to have a quick appointment on the fly. I went online to book an appointment, and was able to get one the next day at their Rancho Cordova offices.
The offices were easyish to find, located in between Sunrise and Zinfandel Blvd., it’s down a side street with a bunch of other office buildings. The signage from the street isn’t great, but if you keep an eye out you won’t miss it.
Parking was easy as the parking lot was big and it wrapped around the building. I found it hard to figure out where to park, because there wasn’t much directional signage, but the offices aren’t that large so if you park anywhere you will be close to where you need to be.
The office building itself is older and slightly outdated. It’s not as light and bright inside like some of the other facilities, but it gets the job done. I was taken back to my appointment in time, and was made to wait back in my room for quite some time before the doctor finally got there. The appointment went well, I got my prescription and was on my way.
I would come back here for another appointment.

It has been over a year and I still haven’t heard from the Dr on my heart ultrasound results. My chest pain is getting worse and I am afraid I will die and yet Kaiser could care less. I’ve called and emailed over 10+ times and still don’t know whats going on with my health. The Dr told me I could have a life threatening heart defect and could die at any second and so he issued out the Ultrasound. I did it and to this day don’t know the results. Kp says they will have someone from the office call me and I never get a call and then they say they will directly call the office but then will say no one is available. It is sad that medical information can be withheld like that. They were quick to take my money though…

For the last two years my doctor has been more than 30 minutes late to every appointment. Then i feel rushed out. Why the change? I’ve cancelled several appointments after arriving because I have a job too.

Let me tell you an experience at this place. got there on Weds 9−9−15 at 8 am no appt. was there to go to emergency room they have non.
I went upstairs to see a sign, sorry Reception doesn’t open till 8:30. Ok no biggie only wanted a referral for xray.
So I get referral in hall way on second floor old man and nurse (after his eye surgery) I cant believe we called her for twenty minutes I don’t know where she is.
I go down stars and seen a lady on floor and here code1 in lab repeated 3 times. N0 one helped the lady at all walking pass her. all of a sudden 3 nurses running and I swear one was in need of oxygen, They get there they go what do we due? Are F’N kidding me? I yell CPR dumbasses so I head over there as this lady tells me how she was there next to here and ask LAB to call someone, that’s where code one. She says the lady fell to floor. Then LAB lady says code 2 code 2, I hear the lady who sat with her said she has no heart beat then it was code blue. Doctors in other building then They 911 to take her to a hospital dead!!! husband didn’t know, they told her she got sick? I wanted to say no she’s with the lord, better then this messed up place!!!
And as far as my hand which by the way… Is broken needed to see a specialist. In Roseville. It was in and out temp cast till specialist on weds next week.
no return phone calls, here it is Friday and nothing from primary and nothing for my sugar diabetes… No medicine, NO place get hemo for my insulin pump oh I have enough till tomorrow what do I due in the mean time. At 4:44 the answer I get there they all left at 3 Really? OMG!!!
Yes BAD place shame on you Kaiser for staff being over worked under paid and no love for the human race. Id flip you all off if I could. Since now fingers don’t work at all… yep, im right handed typing pissed with my left!

This is about Dr. Lucy Marie Douglass, Kaiser Permanente, Rancho Cordova.
I thought that I was the only one who was treated with no respect and a very bad attitude. This doctor has no respect for her patients, she was more concerned to tell my that I committed fraud, and she insisted to give me a Cortisone shot, and when I refused and asked her for pain medication she said there are none for my arthritis. Really? There are no medication for arthritis and osteoarthritis? She talked very rude to me, like she was a God, and I was a piece of trash. This is not acceptable. Instead of being helpful she raised her voice at me. I tried to be nice with her and I treated her with respect although she had no respect for me, the patient. Instead of focusing on my swollen knee and my pain, she was more concerned from where I got the Cymbalta for my Fibromyalgia. I can not believe. I quietly thanked her and she left, like a I was a disease and she did not want to spent any more time in my presence. On top of that I had to wait for her a very long time until she showed up. As of today, I still have a swollen knee, still in pain, taking 5 Alleve, to cope with this pain, which is not good for my stomach. I wasted my time and got no help at all. This by far, was the worst experience I had ever encounter at this facility. Looks like the doctors at Rancho Cordova Medical Offices are the lowest qualified doctors in the entire nation. Except Dr. LEE who really listened to me, after my unfortunate incident with the other doctor, who left me in the room (previous complaint filled) I really don’t know what is going on with this facility. This is unacceptable, as of today I may have to go to the Emergency room, because of my pain and as a result of that, will cost the government more money, instead of having a doctor who will do her job.

A convenient location for Ranch residents who don’t want to drive all the to Sac for medical services! I use the lab and pharmacy frequently, and most of time the service is quick and friendly. My daughter’s pediatrician, Emily Earl Kasselbrock, is here, and I adore her! Knowledgable, down to earth, and very cool.

This place gets the two stars for hardly anyone ever being here, therefore same day appointments are actually possible. Having said that, don’t come between 11:30 — 1:30 because everyone is at lunch at that time.
At my visit I needed a TB test for work. I got in quickly, but when I tried to show my nurse the paperwork I needed him to fill out, he just rushed me out the door and said he would take care of it in two days w the results. When I came back he gave me a form that basically just said I was negative of TB from Kaiser, then told me he was unable to fill out ANY of the paperwork bc he was a nurse, not a physician. Instead of a doctor in that office signing it, I was referred to the physicians secretaries downstairs.
Once I got there, the man behind the counter was very nice, but told me they would have to fax my form to some doctor off-​site that handles paperwork. I asked why and he said so that the doctors here, «don’t have to waste their time signing paperwork»
Absolutely ridiculous. If I didn’t have to come back, I wouldn’t.

Even though I live in Sacramento I have been coming to this location almost exclusively because it is just a couple minutes away from my work. It is not as polished and «fancy» as the Arden location, and it’s obviously much smaller (but cleaner) than Morse ave, but overall I really like this location. We have had the experience of some wonderful providers here, including Dr Diamond.
When I broke my foot I was able to call my provider, have a coworker drive me here for the X-​ray and be back to work within my lunch break. Overall it was a very pleasant experience.
People either love kaiser or they hate kaiser but either way if you have to choose a location this one is very nice.

I’ve been coming to this facility for years for ob care, then after my son was born the pediatrics department and when he was diagnosed with autism we started visiting the autism spectrum disorder clinic. Overall I’m very satisfied with the care we’ve received here. I cannot even say one bad thing about the care providers we’ve seen, they’ve gone above and beyond to make sure we receive all the care we need. My son’s pediatrician, Dr Posey, has been especially great. She wasted no time addressing our concerns when my son wasn’t reaching his developmental milestones and quickly got us referred to the asd clinic. My son was diagnosed with autism at 19 months old, we caught it early and the asd clinic has been fantastic at answering our questions and getting my son into all of the therapy he needs.

I have been coming to this facility every month since i found out I was pregnant in October 2013, and I must say I am pleased with my visits. They are usually always on time and my doctor comes in rather quickly to see me. Questions answered and everything quick & simple, which I like since I go straight to work afterwards. My OB Dr. Andolina is nice and the other OB DR. Taylor is nice as well. Looking forward to my last few months of pregnancy and im happy with my Kaiser experience thus far.

I’ve been going to Kaiser ever since I can remember, so it’s definitely my medical carrier of choice. This particular facility is very nice, clean, spacious, and I have been satisfied, for the most part, of the service I have received in the past. Some of my doctors have been questionable, as far as their competency, but that’s a given at any hospital and luckily, you do have the option to change your doctor if you’re not happy.
I also love Kaiser’s
website, as it saves you time and money; if you have a question, you can just e-​mail your doctor instead of going in and paying a copay.
Overall, this particular facility is great, close by to me, and I enjoy coming here (as much as one can enjoy going to the doctor’s, that is.)

I like coming to this kaiser because it’s close to my home. It’s also not as busy as the morse location so I prefer to pick my prescriptions up here. The facility is clean and the people who work here are friendly. I recently had a chicken pesto panini from the café and I thought it was pretty good.

I enjoy Kaiser services. As a healthcare provider myself & a patient I like how this HMO works compared to other insurance companies. My PCP at this facility knows my name & most of my medical history, which is a plus compared to other physicians. I wish the pharmacy were opened longer & on weekends. It’s close to home, I speak English, my PCP speaks English and that’s another plus. MY PCP knows I am an NP, retired but still knowledgeable so he does not treat me like I don’t know what he’s saying. He talks directly to me with terms I understand. I also go to classes at Kaiser Pointe West & love that medical clinic. One night a week I join with 29 other students & learn much about nutrition. It’s something I taught, and it’s a class with people who need a support group. The Registered Dietitians are excellent instructors. And the support group I am in is truly family oriented.

I like this location because of the pretty layout of the Medical center and the way the trees give shade and add a beautiful touch to the grounds. I especially like how in the back of the café portion of the medical center there is a volleyball net strung up so anyone can play. I know I would love having that nearby when I’m on a lunch break, or anytime I needed to release tension. I gave it a 4 star rating only because as a patient it would be great to have more services at this location versus going down to kaiser morse for a specialty medical service.

Ok so the whole KP experience is replete with its ups and downs. Fortunately there are more ups.
Pros:
Integrated system with a state of the are electronic medical record and consumer web portal. Frankly I like being emailed my lab results before I go to see the Dr. so I can be up on what to talk about. I’ve had good surgical experience here too.
Cons:
My Dr. can’t be bothered to remember my name or what I’ve told him even during the same session. He is focused on not honoring the experience I’ve had with my body over the past 60+ years. That being said he’s generally competent but seems burnt.

Kaiser as a corporate healthcare provider for my family… Yes! MY PCP… kinda lame, but it may be the communication barrier… not sure! All I know is my family is healthy, praise God!
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