Five Star Bank

I had the privilege of meeting some Five Star Bank employees at a young professionals conference downtown. These guys were idiots. Not because they got a little too intoxicated at a professional event, but primarily because they tried to fight me! What?!? I’ve never been into a bar fight my entire life? What makes you think that I’d want to start by getting into one while at a networking event? If you lack professionalism, maybe you should refrain from attending networking events.

I have been a member of Five Star Bank for over two years since first applying for a loan and opening a checking account with them back in 2008. I have found the experience with Five Star to be a very enjoyable (yes enjoyable… from a bank!) experience.
I have not had any issues with my transactions with Five Star and they seem to handle each transaction with speed and accuracy. But that is not what makes Five Star special. What makes them special is the customer service.
I have had the opportunity to meet and deal with close to a dozen Five Star Bank team members. I have found that each one of the employees of Five Star has taken the time to get to know me, my business, and me personally. Every week when I visit the bank, I am greeted with a smile and called by my first name as soon as I walk through the door. As they are processing my transaction, the employees ask about my business and family making references to past conversations. They really do remember me and it shows! I do still have an account with another bank where I feel like a number. The «other bank» has no clue if I am a current customer or anything else about me. Not at Five Star! They know all of their clients and it shows. Now, there may be a few smaller banks out there that get to know their customers too, but have those banks ever visited their clients? Yes, I have had several employees of Five Star stop by to say hello at my business. They even brought me a gift!
It is really nice to know there are businesses out there in today’s world that still go that extra mile to get to know their clients and to show they care. I have and will continue to be a walking advertisement for what a bank should be.
Thanks Five Star and keep up the great work!

I don’t know how this bank is still in business. There are two people working the counter who made smart ass comments about everything. The girl working the counter acted like she didn’t even want to help me with anything. While I was there some woman came in to try to cash her check, all she received was laughter from the two idiots. Typically in a small bank you can usually receive better service than than the big named banks, not in the case of this shit hole. I recommend you never go here.