Best Western Plus Rancho Cordova Inn

Noisy motel right next to the freeway. Poor tv and remote. No guide or menu. Hair dryer kept falling out of its socket; no shower door; small sink and little or no bathroom counter space. Light bulbs burned out. $ 100 a night. What a joke!!! Don’ forget ear plugs I forgot mine. Also no heat in the bathroom. Just heard an 18 wheeler blow his horn as he went by. Morning can’t come too soon. I hate to be this hard on the place; the people that worked there were friendly and the other amenities and breakfast were great; just make sure you ask for one of the rooms facing south just to the left of the lobby as you drive in. Cheers!

Easy access off of the freeway. Friendly staff and customer service. My husband and I stay here once or twice a month because It is down the road from the Sacramento VA hospital where my husband receives medical care. The rooms are always clean and my favorite part is the beds are comfortable!!! If I could figure out a way to take it home with me I would try to sneak it out of here. I love a cold room to sleep in and the A/​C works great. They have a clean pool, ping pong table and mini golf to keep you or the kids busy. Free wifi. The breakfast attendant Francine is a hoot!!! I enjoy getting up early to go down and enjoy breakfast with her in the mornings. Free breakfast from 6 – 9 am includes fresh scrambled eggs, potatoes, salsa, bacon, sausage, waffles, yogurt, bagels, toast, muffins, cereal, fresh seasonal fruit, coffee, fruit juices, and milk. Nothing fancy but always hot and yummy.

Early in March, I went in to check out the rooms for my parents were coming into town and I wanted to make sure this hotel would work for them. I went to the front desk and requested to see a room, while I was waiting, I heard someone yelling at someone… I looked over to the dining area I was appalled to see someone yelling at two employees, even going as far to say you guys are stupid and need to be fired, in broken English. Embarrassing to watch the employees. I being in management position as well for many years, would never even consider talking to a fellow human bein in this manor. I looked at the front desk person who also looked embarrassed and asked him who that was and he told me it was the manager. I looked at some cards sitting on the front desk and asked him if this was the person and he said yes… I was moved to write this review, hopefully this manager by the name of Naira Ghazaryan will not be in the hotel business long… I can’t believe this type of management is being used still in any industry. The hotel looked nice enough but the experience for me was enough for me not to want to wait to check out a room.

My fiancé and I have been Best Western Plus reward members for a long time. Anytime we have stayed at a Best Western we know we’re going to pay a steep price for a good quality room and we don’t mind at all because it’s worth every dime… normally…
On Saturday the April 2^nd 2016 we checked in to this location. We came to visit my father who had just been having some medical issues. We put our bags in the room and immediately left to his house around 6 p.m. upon return we took showers and jumped in bed around 11pm. not one hour later we were being bit… I assume by fleas… the bites were on my pregnant fiancé’s arms and legs as well as my legs and chest area. We went directly down to the front desk, where we met Elizabeth the clerk. When I explained to her that we were getting bit she said she doesn’t know what she can do she tried to call the manager who didn’t answer the phone and told us there was absolutely nothing she could do except for writing a logbook about what happened. My fiancé is 5 months pregnant we’re not going to sleep in a room where were being eaten by fleas and still they did not offer us another room. In the end we were forced to drive all the way back to our hometown which was a four hour drive. The next day we called and a young lady answered, she explained there was nothing she could do also that Pest Control had to come out and inspect the room before they can make a decision on giving us a refund or not. She then explained that their general manager would give us a call. This never happened… today I called again and got the General Manager (Naira Ghazaryan) this lady was very unhelpful, spoke extremely broken english, didn’t even offer an apology for the horrible experience we had, and on top of everything else… told me if I gave her a bad review through Best Western Corp. She wouldn’t help us at all… hahaha. You can keep the 100 plus dollars we spent. I make that in 2 hours at work, it’s nothing. I worked in customer service for over 7 years, I’ve seen it all but I always gave the customer the bennifit of the doubt… was kind and stayed smiling. if I could give you zero stars I would, for you horrible customer service and rude attitude. To everyone else! Don’t stay in room 329! Unless you enjoy being eaten by fleas.

I booked a one night stay here when I checked in they told me that the room that I had requested on the ground floor did not exist put me a third-​floor room and then sold my room at 11:30 at night to someone else who came banging and opening my door and waking me up after they left the phone started ringing for the front desk saying that there’s been a computer error and they had sold my room!
No sleep no apology no thanks find anywhere else to stay.

This is truly a hidden gem, very nice hotel. Definitely will stay here again. I didn’t have a reservation because of an unexpected emergency. Very glad I took a chance to see if a room was available. The staff was pleasant, courteous and helpful. The room was very clean and inviting. Breakfast was very good and the lady in the dining area made sure everything was kept clean. I love the lobby, felt like I was in someones living room. I had a challenging day and was very glad to stay here, shower and get in a very comfortable bed. Thanks for the great service.

Where do I start… First of all we check in and go to our rooms up the stairs. We get to the second floor and could not open the door because there was NO door handle. So, ok we walk up to the third floor and our cards won’t work to open the door. We were stuck in the stair well. We had to pound on the third floor door until someone opened it for us. So we got to the elevator to go back down to our room. My daughter went down to get her backpack from the car and there was a couple guys lurking in the parking lot by our car. She felt uncomfortable so she hurried to come back up to the room. BUT the elevator is now broken and she can’t get up to our room at all. And there was no one to be found at the front desk. After a half an hour she finally got back to the room. So we get in bed and it’s super noisy from road noise. The Windows and walls are paper thin. Our window rattled when a big truck went by on the freeway.
The next morning my daughter reached behind the night stand to get her phone cord and there was a USED CONDOM, a napkin and a condom rapper. Seriously!!! Disgusting.
I highly recommend you don’t stay here. We are pretty easy to please normally. This just wasn’t ok!!!

I stayed here last weekend with a friend.
The hotel itself is pretty nice and it’s well kept.
HOWEVER, I’m giving it two stars because I had a safety concern that I called the front desk about and it was not taken seriously. I was followed to my room and the staff told me they’d check on it when I had called and although they told me they had checked on my floor no one ever walked by my door except for the man who had followed me to my room. Then stayed out there for about five or so minutes. The man later walked all the way across the street and drove off after about a half an hour. I felt as though my safety was not a priority and I found that to be very concerning.
I travel to the area frequently and I will not be staying here again.

This hotel is one of those hotels which the entrances to the rooms are outside. But the interior of the rooms are better than what you would expect after walking around the hotel.

I was in town for work and stayed here 2 nights. The staff that we dealt with were all very friendly, helpful, and made us feel welcome. The room itself was clean. The sheets were clean and crisp, the bed was comfortable and the pillows fluffy. There were plenty of towels and the bathroom was well taken care of. The shower head sprays softly, but its enough to take a nice, warm shower. I used the coffee maker, microwave, television, heater, iron, and ironing board and all worked great! All of the lamps in the room worked as well. I was on the 3^rd floor and was not disturbed by any noise from other rooms or outside. The hotel offers a good selection for breakfast and food tasted good. I would recommend this hotel.

One of the best hotels in the Sacramento area. This hotel is really clean. The staff is friendly. The rooms were clean and did not have a bad smell to it.

I usually stay at Best Western, but the one I like for this area was booked. I selected this one based on the very high reviews. I was very disappointed when I arrived, and came close to leaving and checking in at one of the other nearby hotels. The customer service was horrible. I was given a room that had obviously not been cleaned. I was given another room that was clean, but The remote control was not working, and the mattress felt like it was worn out. Besides those things the room was fine. Breakfast was standard for best Western; the breakfast area was very nice. primary reason for the two star rating was because I was very disappointed by the staff overall.

If price is your number one priority choosing a hotel, this is the hotel for you. The other hotels by comparison were 20−40% more. In exchange for a good price:
1) The rooms are very noisy. You can hear the traffic, super loud, and the people above and below you. We had the extra good luck to have the room next to the dumpster
2) Not enough water comes out of the shower head so you have to plan for extra time to shower.
3) The rooms are clean, but a bit worn around the edges, the front door had problems shutting and the key cards needed resetting three of four days
It’s a trade off: Get a good price, trade on the amenities.

Hotel is clean, definitely the 2^nd best of the 10 past Best Western hotels, in California that I have stayed at. (Moreno Valley one is hard to top)
Room was clean overall, the bathroom however wasn’t. The shower head was arcaic. Horrible, couldn’t wash my hair with it, so bun for the day.
The lobby was clean, breakfast was a typical breakfast. I want to give a 5, but the shower head just was so bad, we would stay again IF we get a better shower.

The hotel room we had with one queen was very clean but super small the rooms could be more roomier … The bed was comfy but the liens weren’t the best down blankets are what you get normally at a higher end hotel … the door locks in our room were kinda funky our door didn’t shut well and if you didn’t shut your door hard it wouldn’t shut all the way … The pool is heaven the water is perfect and the pool is spotless. It served it’s purpose and there is a gas station, Mc Donald’s and a Mexican restaurant in the same parking lot and also a few nice shopping malls in each direction … Would stay here again if ever in the area.

I have stayed in this establishment many times. It is always clean, the personnel are awesome and Claudette works very hard to make the breakfast area clean and well stocked. Definitely a hotel to stay at.

DO NOT STAY AT THIS MOTEL
I made a reservation two months early for 2 queen beds. I made the reservation with a credit card guarantee. The day of the reservation I called at noon to confirm and was told it was. We were delayed so I again called at 4PM to tell them we would be late and was told it was no problem since we had a credit card guarantee.
We arrived at 6:30 and were told they didn’t have a 2 queen bed room so they would give me 2 standard beds. I told them I am too tall for a standard bed so they told me they would give me a king bed. I told them there were two of us and we do not sleep together so would they find a room with 2 queens. The clerk said they had a housekeeping problem and didn’t have any clean. I said would you have them clean one while we wait. They said they couldn’t do that because the maids had gone home.
We were forced to take the king room because we had nowhere else to stay.
The next day I got an email survey from Best Western and filled in just what you see above. I then got an email back from the owner/​manager of the hotel stating «Clearly, you should consider alternative accommodations in the future».
I called customer relations for Best Western, read the owners response and was told they would email him telling him of proper customer relations.
The next morning I got a call from the owner/​manager who wouldn’t give his name and who began by telling me off. After some heated discussion I told him I doubted he would be successful as an hotelier and he responded with «you won’t be successful either» and he hung up.

My boyfriend and I stayed here for the weekend. Great location. Right off the fwy. Very close to the shopping center where there’s a hand full of restaurants to choose from. Once we walked in, we were helped immediately. Carol was so very sweet. She answered all questions we had. Her daughter Kristina was also sweet and helpful. The complimentary breakfast was fresh & delicious. We would definitely stay here again in the near future.

The room was small, but clean. The AC did not have a continuous fan option. The water pressure was a bit low. The TV digital service was terrible. The did have a pretty good breakfast.
Not worth the low price, but passable in a pinch.

This Best Western location was previously known as Red Lion Inn until they converted sometime this year. From what I remember, a lot of things at this «new» hotel are exactly the same with a few minor upgrades. Much of the furniture and bedding are the same, except they added a couple of modern style lamps into the room (which is a good thing since I remember that some parts of the room were on the dark side).
The rooms are just as cozy and well maintained as I remembered. We actually got the same room I stayed in last time I was here. We were able to sleep peacefully each night, which I’m very thankful for since I had business to attended to.
Breakfast is still included and is served between 6am — 10am. They still serve delicious breakfast staples, such as eggs and sausages. There also offer other great breakfast items as well.
Unfortunately, it was a lot more noisy this time around. They either had a family reunion or some kind of club/​organization staying here during the few days that we were there. Since our room faced the pool, we heard them talking and laughing loudly outside. For the first two nights, they at least settled down before 11pm; however, for our last night there they continued their party, or what ever they were doing loudly, well into the early morning.
Despite the noise factor, this time around, I definitely would not mind staying at this hotel whenever I’m in need of a place to stay in the Sacramento area.