Ulta Cosmetics

Let me preface this review by selling that I typically LOVE Ulta. It’s my go-​to place to feed my make-​up addiction. I’ve only gone to this location once, but it was kind of disappointing. I can’t really blame that on the employees however. It seems to be more an issue of trifling patrons who feel the need to open everything. Hello, people… there are testers for a reason! They were also missing a few testers and I have to assume they were stolen. I’m not used to shopping in an area where the customers are ridiculous and disgusting like that. Have some class, people. It made for a bad shopping experience along w/​them being out of stock of a lot of shades that I wanted. Will try again another time, preferably not on a Saturday afternoon next time.

This review is mainly for the salon. I’ll start off by saying that I really liked my hair cut. However, it took a good 2 hours for a cut only… because the salon manager kept servicing customers on the floor and even asked if I minded if she stop my cut to do an eyebrow wax. I should have told her no, but that was my bad. Then the cut jumped from like $ 40 to $ 60 because she styled it? Yeah not going back.

Just left the new Ulta store next to Target and let me just say I am not pleased one bit. I live down the road so im a frequent customer… I know that the staff aren’t very friendly and they never wanna help which is okay i guess they’re always having bad days so i usually just go in for what i need and get out. But today was just a miserable experience I go in with a friend and my two year old and this lady walks from across the store to where were standing… And shes eye balling my son and I… As if were going to steal something… The whole time we were there shes watching us through the isles… It was uncomfortable to even shop… Her name was Keisha… And thanks to her I will not be going back.

Terrible customer service. Never anyone to help you on the floor and always a long line at the register. Ask someone for product advice and they look at you like you asked them a question about car parts. Hope when they move they hire better knowledgable staff

Couldn’t even get my hair blown out only one person on staff not the stylist on shifts issue MANAGEMENT’S

For my money I will go to ULTA the beauty consultants there ESPECIALLY Miss Sara Lee are down to earth friendly and a lot of fun and they’re also knowledgeable I can speak to the other reviews but for my money I will go to also because they will sincerely help you and make sure you look your best for the least amount of money.

I’m kinda shocked about all the bad reviews! I always go to this Ulta & everyone is very welcoming & nice. My hair stylist Teressa is the best! She’s amazing with color & I’m very picky with how I like my blonde! I’ve had nothing but great experiences every time I’ve been! Great service & employees!

I was at my neighborhood Ulta in Triangle Town Center this morning. I wish there were employees who cleaned up/​straightened up their Ulta makeup section. And some product info on the Ulta makeup line and mascara (many to choose from) would be helpful, especially since the impeccably coifed and made-​up cashier knew nothing. And was disinterested. The «Welcome to Ulta!» greeting when one walks in the door no longer means anything, so… this may have been my last visit.

First time in this ulta today, service was good but the store was dirty, they had a lot out of stock items, the overall layout was disorganized and made it difficult to find items. I was looking looking for some good quality makeup brushes and I found them in four different locations. Not that it mattered even when I did find the multiple locations they kept them because most of the brushes were out of stock.

Whenever I visit Ulta, the lines are long because there are never enough cashiers. There also aren’t enough associates to work the floors. On top of that, all of the employees look like they hate their lives. If you can avoid Ulta, please do at all costs. There IS another retailer online or in stores that carries their same products. I should have prepared in advance and just BOUGHT my OPI nail polish on eBay! I am never shopping at Ulta again.

Never in my life, have I been to a salon where they ask you how to dye your own hair and to blow dry your own hair (I could’ve just did that stuff myself at home for under $ 20) The stylist came in a little late, and from the moment I walked in, I could tell the other staff in the salon looked like they didn’t want to be there. The stylist herself had an unpleasant disposition and a pretty BAD attitude. It looked as if she was either half asleep or hungover, because she was clearly not all the way «there». She proceeded to get mad at me because my hair was still damp (I took a quick shower before coming) and kept reminding me over and over again, that my hair is «WET» and I need to blow dry it myself while she tends to «other things». If that wasn’t bad enough, she actually asked me if she should do the blonde or dark parts first when dyeing my hair. What in the world? I figured «salon trained» stylists would know what to do without asking the client if they are «doing it right». I’m in no way trying to be disrespectful nor am I stuck up, but when I’m expected to pay that amount of money (plus tips) for a service, I expect great customer service. I told her in the nicest way possible that I was going to leave and she began to argue with me. I really didn’t feel like arguing, it was pretty early in the morning, so I just walked off. Will not return to this location unless it’s my last resort. Sorry.

Umm i never write a «bad review» at all because I’m not the hardest to please… BUT the one star is for the girl who helped me out to find an item I was looking for. There is no stars for the customer service up front… bad bad bad. the lady who took care of me at the register (I wish I knew her name or at least saw her name tag) was in an obvious rush because as she mention it was time for her shift to end, but in all honesty I feel if she didn’t talk to fast with a tone of voice that wasn’t friendly at all it would of made my experience somewhat good… but oh well what can we do with people who don’t enjoy their job?-___–

Beauty supply: Great. This particular store seems to always be out of stock, but good beauty supply, and their new manager (male) seems to really care about his job.
Hairdressers: (cue the psycho music)… If you value your head, don’t go. I’ve always heard of hair nightmares and, coming from California I thought that was a myth. Well, welcome to NC… the myth is real. I used to go to Ulta in CA and it was great. I came here and, instead of «natural highlights» I got screaming orange hair (I’m sandy blond), and bangs… on the side of my head when what I asked for was layers in my long hair. I came back and the manager couldn’t fix the color (she tried twice), and couldn’t fix the side bangs (that she didn’t touch at all). To top it all off, I also had the hairdresser call my cell from her personal cell (which she took from the store’s system) repeatedly to express her anger at me for not letting HER fix my hair… (I didn’t even complain about her. I downplayed it and just wanted it fixed).
What a nightmare.

This store has the absolute worst customer service. I have only been a few times because Sephora is my go to due to my poor experiences at Ulta. Once, I tried to return a nail polish without the receipt and they refused to even give me store credit, and the employee had an incredibly horrible attitude about it. I decided it wasn’t worth pursuing, and left. However, upon talking to a friend about my experience she said Ulta takes returns without receipts. So not sure why I was treated differently. You have to ask for help when you go there; never ever do they come to you asking if they can help. I prefer to spend my money somewhere where they are grateful for my business.

Ulta is a beauty supply store with many options to choose from. Makeup, hair products and accessories galore. I like their brand of lipstick shaped like a crayon. Not a bad deal at $ 8 for a lipstick that stays on.
Friendly service and good place to replenish your beauty supplies.

This particular store has the worst customer service. Usually the only place I can find an employee is at the register. There is typically only one person up there and the line is forever long. They are often out of products I need and the store is messy. I try to avoid going if I possibly can, but I like their rewards better than Sephora.

Ulta is a good place to get makeup, skin care, hair supplies. You can get brands that are found in the drug store or in the mall or salon. They have specials in the front. For example you can get a pack of Smashbox lipglosses or a starter kit from Bare Minerals for less than $ 30.
I really like the selection of products that they have. They have a good supply of just about all your favorite beauty needs. Nice selection of false eyelashes, make up (high and low end). I found a good supply of children’s hair care (they have entire Fairy Tales line).
There is a salon there but I’ve never tried it. It’s hard to get service except at the cash wrap.

I. Love. Ulta.
I have an ongoing list on my crackberry of things I need to buy at Ulta, usually to replinish cosmetics or hair items but mostly, products I read about on beauty blogs or in fashion mags. I go into Ulta about once every 2 – 3 months and I always have a super fab experience.
I love the way this place is set-​up. It is an OCD gal’s heaven. Everything is organized by product type and then by brand. They have super great deals and it you are an Ulta member, you can get even better deals. I often find coupons online too that I use.
The always have the best hair products, this visit being a shine and straightening serum. They also have the largest OPI line I’ve seen with all the most up to date colors. I also got my fave product (ladies, you must try this) the NYX Push up bra for eyebrows! It is one of my new fave products.
This is another place where the staff is knowledgable, friendly, but not stalkerish! Love this place!

Working near this location and being somewhat of a make-​up collector, I go here frequently at lunch. The first few times I was here, I loved the place. The service was friendly and I was able to get help when I needed it. Since then, my experiences have gone down hill drastically.
Countless times I’ve pulled products off the shelf to find them opened. I mean it looks like a bunch of kids came through and just started opening up items and trying them. This has happened on more than one visit and is mostly in the drug store make-​up section. The ‘prestige’ make-​up section has open samples of most things, so people don’t have to open up a new product to sample it. Although, I have found some open non-​sample products in this section as well.
My most recent visit was the worst. The shelves were hardly stocked and the place just seemed in disarray. I had a discount coupon that was usable on prestige items, but so many shelves were just empty. I don’t know if they pulled the products so that people couldn’t use the discount, if they’re out of stock or just not restocking. Whatever the case, it was very disappointing.
Additionally, the last few times that I’ve been in there it has been hard to find someone to help me. When I did find someone to ask a question, they acted like I was a bother. They didn’t even make eye contact.
As a side note, I have not used the salon here, so I can’t really comment on the service. I will say that I stood at the counter to ask a question for about 5 minutes and no one ever did come to ask if I needed help. So, from that experience alone, I doubt I’ll ever use the salon.
Since I do like to go out at lunch, just to get away for a bit, I’ll probably be back to this location. I hope that things start to improve and go back to the way it was when I first found the store around the holidays.

The Ulta store: 4 stars.
The Ulta hair salon: 2 stars.
So we’ll split the difference and go with 3…
There’s lots of hair/​beauty/​make-​up product here, and I’m particularly fond of Ulta’s return policy. I’ll buy Bare Minerals colors here because I know Ulta will let me return them if I end up not liking the way they look on me (you KNOW it always looks different when you get home…). They have a fairly good frequent shopper program, and you know we’re all about those these days.
My one (and only) hair salon experience here left much to be desired. The stylist was late, walked in the store in no big hurry and chatting on her cell phone. Finally came from out back a few minutes later and was clearly not in a good mood. She wasn’t good with listening to me and translating that back in what I wanted her to do. The cut was bad. I recommend going somewhere else for your hair needs.
Now as far as waxing — Sammi at this location is GREAT. I always go to her for waxing needs and definitely recommend her for that.
When I moved here from Charlotte, I had to start over with another Ulta frequent shopper card because this location isn’t on the same rewards program (heh?). I’d also say the product selection isn’t nearly as big and varied as the stores in Charlotte. Sammi at this location is what makes me able to give this Ulta 3 stars. Otherwise I’d have to give it 2.