U-Haul Moving & Storage at Commercial Ave

This was my very first time renting a U-​haul and I’m so happy that Joel made it such a smooth process. I’ve never driven a larger trucker before and Joel was very helpful and informative. He definitely put me at ease. The entire process start to finish was great. I will definitely be using them again. Just hopefully not anytime soon… I hate moving. Lol! But thank you so much Joel for everything. I would absolutely recommend them to anyone.

I’m torn on how to review this location. The customer service and the people who work there are great. They bent over backwards to get us a truck, a good rate, and extra supplies at as low a cost as possible. I can’t say enough about how great their people are. As far as that goes, that would be rated a 5 star.
Where I would rate a 0 star is the actual truck. To be honest, we’re happy to be alive. The truck is a death trap. It was a 26 ft truck we took on a trip from NC to TX. I would be surprised if it has ever seen any Preventive Maintenance. The tires were bald. The chassis was loose, the truck swayed all over the road. The suspension was terrible, you could feel every imperfection in the road magnified 100X. The steering wheel felt loose and it was extremely sensitive. The cabin leaks when it rains, smelled of mildew and mold. I was sick for a week afterward because of whatever is infecting that cabin. The dash displayed brake warning lights and electrical issues the entire trip. I realize it is just a rental truck, and I realize that it is a truck and it will ride rough, but this truck is not far away from getting someone killed. There were times I was afraid it would rollover or sway into traffic into a passing 18 wheeler. This experience is enough to convince me that my next move will either be with a much better quality truck company, or I’ll spend a lot more money and hire professional movers.
I rate it 3 stars as an in between rating. The people working at this location are great people. The trucks need seriously PM work or replacement.

I was charged wrongly for an extra days rental. I returned the truck at this location and was then wrongly charged an extra day. On the original order, it said I could return it anytime in 24 hours on that day. I complied by this and returned the truck before that day ended. I was stilled charged. Do not believe the U-​haul website and their promised 24 hour return.
I have called customer service three times concerning this matter and I am still at square one. They promised to call within a 72 hour period and they did not. I have been promised a refund on the phone that was then not processed later. I will never rent from U-​haul again. This is just poor, poor business. They ought to think about their customers. I recommend you use a different trucking company instead of U-​Haul. They have been a thorn in my side for over 2 weeks with their slow responses and unwillingness to help a customer who has been wrongly charged.

Friendly! Very Helpful they go out of the t way to help people. Even when they are over booked (that come from the main office) they will help you, any way they can, Service you buy boxes then carry them out for you !! Help you get the right size truck for the best price, they know what they are doing! For load move they have Van pick truck. Call they will tell you the best days to rent and give a good deal. Trucks are clean and run well, if you have trouble just give the toll free number a call you see action fast! I have moved from South Fl to DC to here and This is one of the best offices we have rented from in the past year, Many time we rent a pick up just for around town picking up things from the flea market etc.. Go in person a few day before you need the truck ask for Ken, All are great to work with !!

Unlike several other experiences I have had with other U-​haul establishments, this one went very smooth. They processed my pickup smoothly first thing Sat morning. The vehicle I received was well maintained and fairly new, and the staff was plenty helpful. This was probably best experience I had with renting a vehicle from U-​haul. I would use them again.

As a U-​Haul rental place goes… This is a good one. I’ve rented from here a number of times. They have what you ordered ready and one can get in and out pretty quickly. I highly recommend using this location.