Skylink Shuttle

I make about 8 – 10 trips to North Carolina per year to visit family and for work. On almost all of those occasions, I have a rental car or if visiting family, somebody picks me up. On this trip, however, I was departing after everybody had already headed home (Sunday after Thanksgiving) and my NC family was unable to give me a ride to RDU. I spent a little while on Unilocal and settled on Skylink (formerly Super Shuttle).
I made the reservation was made over the phone (did it two days before, or else I would have used the website). Seemed odd that they didn’t give me any sort of confirmation # or ask for my email to send a confirmation letter to me, but I gave them the benefit of the doubt.
The afternoon of my departure, I got a call about two hours before my scheduled pick-​up to ask if I would mind being picked up a bit earlier. I had a 10pm flight, so I set the pickup for 7pm~ (figured I’d kill some time in the airport lounge…). They wanted to pick me up about 35 minutes earlier, which wasn’t a huge deal, though it seemed a bit awkward to say no when they called so close to pick up.
While we were still working on dinner, the van pulled up to the house. They were running earlier than the time I had just agreed to, so I went outside to make sure the driver didn’t get antsy and leave. He informed me that he had to pick up somebody arriving at RDU in 35~ minutes, so I rushed inside to get the last of my things packed. He seemed a bit agitated when I said it would be 5 – 10 minutes (sorry, but you are earlier than the time I had agreed to).
The driver was friendly during the ride and the van was clean and seemed new. Though I don’t need to use a shuttle service very often when visiting RDU, I will likely consider Skylink again. I just hope they don’t call back to reschedule the pick up and then get there even earlier than we had agreed to.

Booked online for a ride from the airport to the hotel and then from the hotel to the airport. No problems with their reservation system, and with two of us, it actually worked out cheaper to get a private van than if we booked individually for a shared ride.
At the airport, there wasn’t much of a wait — we called the company upon arrival as directed, and were told the van number that would come. It was a different van number, but we connected okay. At the hotel several days later, got a text letting us know the driver was on his way. Picked us up on time, and got us to the airport.
Both rides were without problems, and the drivers were courteous. I’d use them again if I come back to Raleigh.

Hit or miss service. They have some decent drivers but on a few occasion they forgot my reservation or were 30+ minutes late so I stopped using them. Also avoid Randy, their racist driver.

Arrived at airport around 7:30pm
I called and requested shuttle. He told me someone will be there in 10 minutes to wait at zone 15 Limos.
After 10 minutes I see a van pull up and the guy took a group of people who got there after me… I told him excuse me I’ve been waiting. He told me he would call someone. Got in the van and left me. No one showed up– I called and no dispatchers available.
I ended up using a taxi service. What a waste of time and unprofessionalism.

This was my first experience taking an airport shuttle, it was much better than I expected. The driver called when he was on his way and called when he was at my door. He also gave me a great tip for breakfast at the airport, The 42^nd Oysterbar… Yum! The fee was very affordable!

Have not used service; had some issues with booking online with very short notice (delayed flight). Owner addressed concerns promptly. Will definitely use in future as needs dictate.

Wow! The cleanest, newest shuttles I have ever taken. They send text messages when you land and before picking you up, the rates are great and the drivers fabulous. You can book and even tip online.
No other shuttle service compares!
I could not wait to write this review, as they deserve the highest recommendation. Have no clue why they would get any less than 5 stars.

Excellent service. My driver was early and was very courteous and professional. I had the van all to myself around 2 pm on a weekday. I’ll definitely use this service again and I’d recommend it to all Duke students or anyone in the triangle area. One way to the airport was only $ 25.

Continue to be happy with them with more rides. Generally punctual and always friendly, I’m happy to continue to have them provide transportation to and from RDU for us.
The website does still need work. I managed to figure out how to apply the online discount, but not also login to my account. That said, you can always call in if you’re worried about it.

AWFUL. Will NOT use in the future, unfortunately.
Our shuttle was 20 minutes late picking us up, which is normally something that doesn’t get me too riled. However, there was no call from our driver giving an explanation, nor an apology when they arrived. Additionally, when I gave the driver the payment, he assumed I was giving him a tip. I’m not a stingy person but felt this did not warrant additional compensation, especially 20%. So, under the already negative experience from our first interaction, I had to step to a the next level of awkwardness by asking for my change back.
The only reason I’m giving two stars is because we managed to finally get to the airport and the car was clean.

So far so good! I’ve used this service twice and it’s been great. I made the reservation online both times. It’s an easy process. The confirmation is sent straightaway and everything is set. Both times the shuttle arrived on time. The wait at the airport was minimal. Great service!

For the customer who values professional and reliable service, Skylink Shuttle may not be the best option.
Surprised I would give a one-​star considering so many other five-​star ratings. Unlike many of the other reviewers, I made a reservation by phone as I found the online system confusing (the difference between a shared shuttle vs. non-​shared and how price varied between the two was very unclear).
Red flags went up when I asked for an email confirmation and the representative said, «we don’t have time for confirmations. We’ll be there.» I found the representative untrustworthy and tried calling again the night before to confirm. Straight to voicemail, except no voicemail inbox set up, therefore nothing. Same deal with the corporate number. Many bad tastes left in my mouth.
Needless to say, nobody showed up the morning of my flight and no explanation was given. I called another company, and gladly paid a heftier price — the security, professionalism and promise, at least in this case, was well worth it.
(Added note: the service was actually recommended to me by a friend who rode Skylink from RDU to Durham just days earlier. My hunch, especially judging by other reviews, is that Skylink is not a bad service if you are going from airport into town, but town into airport may not be the same deal.)

I definitely recommend this shuttle service. Very friendly and right on time. I will definitely be using this shuttle service again when I return to Raleigh. Also, price is reasonable.

Highly recommend. I’m not from Raleigh, but was there visiting family. The last thing I wanted to do to my family was make them get up at 4 am to drive me to the airport, but luckily I found Skylink Shuttle to help with exactly that.
I saw that their rates were reasonable, made the appointment online a month ahead and reserved it with my credit card, got a confirmation email, and was all set. They even modified my reservation so that my Mom could join on the same private shuttle for only $ 1 more after I realized our flights out were at similar times on the same day.
The reservation time was for 4:15 am, and guess who called at 4:15 am to let me know that the shuttle was outside, but not to rush, and that he was ready whenever we were? The friendly guy from Skylink Shuttle, that’s who. Super nice guy (this is very important at 4:15 am) hopped out of the car as soon as we opened the front door of the house and helped us with our luggage and got us to the airport early. Easygoing chit chat on the way there to pass the time but not so much that it was more than our 4:15 am brains could handle.
Was nice that I could pay online and not have to worry about any of that stuff or tipping while I was trying to make it to my flight. They processed my payment a few hours later and sent me my receipt via email.
Need a ride to or from RDU? Look no further.

GREAT OPTION TO MORE EXPENSIVE TAXIS
Very easily booked online. The driver showed up precisely when promised at my home and then, on the way home, I received a call from him once I arrived to let me know where he was waiting outside after I picked up my bags. $ 25 each way was less expensive than a taxi and sharing a ride is the greener option… win/​win! (Though I didn’t have to share on either ride, so I had the van to myself each way.)
Completely recommend!

My flight was over 45 minutes late and I had no way of communicating this delay to the driver (due to cell phone having to be off in flight). So, when i landed, I had a friendly message from the driver letting me know that he was still available and the location to meet. In the drive, he politely asked about music instead of blaring a tune while I was reading over meeting notes. He drove safely. The van was comfortable/​clean. There was construction at the front entrance of the hotel which was a major detour for the traffic pattern, but, he kindly insisted on driving around the entire building so that he could safely drive me to the front door instead of my walking through the construction site.
Then, after the work conference ended, I realized that there were four other conference attendees going to the airport at the same time and so i called Skylink Shuttle to see if they could add room for additional guests. They were very accommodating: made room for all five of us at last minute and I had asked them to come to the conference center at 16:05.. . they pulled up of the conference center at exactly 16:00!
Professional drivers, clean vehicles, safe driving, timely, reliable, patient, and friendly — would definitely recommend.

Their reservation system is simple, one page based, so was easy to get the rate and make the booking.
Booked them after seeing very good reviews here on Unilocal and took a chance. Called them right after getting off the plane and the phone personal was very courteous, and told me that the shuttle will be at #15 pickup spot in about 10 mins. To be exact, 12 mins later, a limo (small one though!) pulled up at #15 announcing that I was upgraded as Skylink doesn’t like customers waiting. We waited for less than 5 mins for another rider, and then we drove right off. No more idling for 15 – 30 mins at the terminal like Super Shuttle.
The other person was dropped off first as his destination was en-​route and then I was dopped off. The driver was quite freindly and very courteous.
Enjoyed my quiet ~16 miles ride after a long flight and was at my destination in less than an hour after landing.
Overall a great experience. I am glad Super Shuttle shut down in this city.
Oh…and forgot to mention that it was a brand new and a very comfy limo car. Sky Link definitely seems to have better standards than Super Shuttle.
Cost wise, it costed me $ 26+tip, while other folks who took cab, it took $ 35+tax.
Booking my return to the airport on Sky Link right now! Will definitely use them again if I am back to Raleigh and travelling alone.

I have an internship in consulting for the summer and as such I need to get to and from the airport twice a week with a super early (4am) pickup time. Needless to say without these guys I would be stuck.
The vans are all very clean and ever driver (shout out to Randy and Gerry) is amazingly nice and very helpful even very early in the morning. And not to mention the price is right-​It cost me half the price of cab to get home.
There new website is also great and a lot easier to navigate than their old website. I would recommend that anyone looking for a cheap and easy way to get home.
I will definitely use Skylink in the future (I am actually taking them again tomorrow).

This shuttle service was set up by the guys that used to work for Super Shuttle before that company decided to ditch Raleigh. And so the drivers for Super, created Skylink and they are doing an awesome job! I found out about them on Unilocal (only 2 reviews, but both very good) and I wanted something different from the nasty cabs that you get sometimes. Plus, my flight was early early, and ½ of the taxi reviews had late arrivals as an issue. Not ok. So, enter Skylink. They arrived on time (4:30 am!) with a super clean, shiny van and a very nice driver all dressed up with a tie and everything. Randy was a great guy and friendly even at that time of the morning. Got to the airport with plenty of time and no stress. Will definitely use Skylink in the future!

I took Skylink Shuttle to the RDU airport recently because I had a super early morning flight and didn’t want to impose on my friends and acquaintances by asking them to wake up at 3:40 am.
I made the reservations online. The website has a feature that allows you to «get a personalized quote» for your shuttle, which I appreciated, as it gave me time to check out how much a taxi, etc., would be if I decided to go that route instead. The fare ended up being a pretty reasonable $ 29 from DTR to the airport, and as I was the only passenger, I imagine that price declines as the shuttle picks up more passengers. They also have limo service, charter service, express, and «exclusive ride» (no other passengers) for those who would prefer a fancier shuttle experience.
I went for it. The driver showed up about 4 minutes early, helped me get my luggage in the nice, new-​looking blue shuttle, chatted with me the whole way over and generally made himself very personable, and I got to my gate with plenty of time. The service was reliable and professional.
They are fairly new, so I’m hoping this review will encourage others to consider them as a transport option to the airport.