Raleigh Radiology

I was very nervous going in, but I felt better as soon as we arrived. Check-​in was quick and easy, I went back almost immediately, and everyone was very friendly and reassuring. The nurse who took me back (Pam) explained everything and was very nice. Then the radiologist came and she also explained everything again and was very friendly. My husband was shocked to see me smiling when I came out after having been so nervous!

Waited 15 extra minutes in the ‘first’ waiting room before being called to billing, they informed me of the amount that my insurance would not cover (which was conveniently off by 193 dollars, I have the largest insurance company in nc, this was not an accident, they have to know the contract amount, have to). Waited another 15 minutes in the ‘first’ waiting room. Waited 20 minutes in the second, smaller waiting room (now 50 minutes after my ‘appointment’ time).

Avoid unless you particularly enjoy swimming through oceans of incompetence.
First appt: Scheduled for 8:15am, fist apt of the day, they asked me to be there 40 min early for paperwork. The paperwork took 5 min and I had actually already filled it out online before I arrived but whatever. I wait for 2 hours…120 minutes… before I am even taken back. I literally fell asleep in the waiting room. The actual apt was fine but I was way late for work and had to take a half day off.
Apt 2: Everyone has a bad day, let’s give them another shot. Scheduled my apt for a Monday and they screw this up as well and put me on the calendar for the Friday before.
Definitely not giving them a chance for a third strike. Beware.

Good luck getting your $ 50 back if you paid for the 3-​D mammogram and your insurance pays for it. You’ll get a shady looking letter that asks for your credit card information – looked like a scam to me. Then if you don’t respond, they send your money to the state as unclaimed property. First, why can’t they check if your insurance company pays for the 3-​D before they charge you? Or why can’t they bill you if your insurance company doesn’t pay for it? Why can’t they send your refund as a check, needing to put it back on your credit card seems more like a convenience for them. It certainly wasn’t for me! One star to the billing/​insurance folks. It needs to be part of the service.
And while I’m ranting – plan on a long wait, even for something as routine as a mammogram. Long defined as up to 40 minutes.

I’m a 27 year old woman that has to have preventative screening due to family history of breast cancer. I began coming here two years ago and have had mammograms, sonograms, and a MRI throughout several visits. The staff is friendly, very patient, understanding, and sympathetic (obviously I am younger than the average breast cancer screening patient).
What prompted me to write this review was that I went in for a MRI last week and a few things bothered me. This was the first MRI I had ever had and had many questions over the phone for the person scheduling me so I knew exactly what to expect once I arrived for the actual MRI… she went through about a 30 – 50 questionnaire that I had to answer, only to answer the same exact questionnaire once arriving… what was the point of doing it over the phone? wasting mine and the employee’s time? Once I arrive and pay a fortune for a procedure (I would much rather be paying that kind of money for a vacation to reduce stress opposed to the stress the thought of the results puts on my mind) the receptionist gives me a form to sign for the contrast that will be given to me. Wait, contrast? what is this? Nobody had told me about this? Am I supposed to be a medical doctor and automatically know that I would be given contrast? Even more surprising… I’m having a IV… I wasn’t expecting this and my anxiety level spiked!
And while we are on the topic of the IV… the nurse that put the needle/​IV/​whatever its called DID NOT HAVE GLOVES ON… I REPEAT… DID NOT… HAVE GLOVES ON. I was in shock so much and trying to follow orders of ‘make a fist, hold your hold this way, move your gown, get on the table’ that I didn’t even have time to respond before I was shuffled into the MRI area and told not to talk or move… but she did tell me that the emergency button wasn’t for ‘if my nose itched, because i don’t care about that’
I’m giving the place four stars because the radiologist and the women I have previously worked with were some of the nicest and caring people I have ever met (And I grew up in several hospitals with my mom going through treatments). Dr Ramquist has great patient manners, he came in and spoke with me about things and explained he would rather be overly safe than sorry. I would MUCH rather have a doctor like that than have one overlook something. I cannot say enough nice, positive things about the mammogram/​sonogram staff.

Raleigh Radiology also does vein removal…
My doctor appeared to be mostly interested in ‘research’ over the internet as that is where I observed him most of the time. I also filled out my forms (each visit) listing my meds and agreeing not to sue should things go wrong… you know, the typical bs.
Anyway, when it came time for my ‘operation’ I once again filled out a list of my meds and signed the consent forms and proceeded to prepare for my ordeal.
At approximately half way through the procedure it became apparent that they were having trouble stopping the blood flow from all the little punctures. Finally, one of the nurses asked me if I was taking a blood thinner. I said «yes». Then the doctor (sorry, no names will be mentioned) asked me «What kind?». I told him I was taking an .81 mg aspirin each day… the same med I had previously stated at least twice before in the listing of meds given him.
In other words, this doctor had been provided a written copy of all my meds, including the .81 mg aspirin during at least 2 previous visits. Why didn’t he read it? Why didn’t he tell me to quit taking thinners prior to the procedure?
Well, the bleeding became so bad they had to pull in another nurse. She was a doozie. She was asked to apply pressure to the wounds to help stop the bleeding. But all she wanted to do is sing along with the radio playing in the background. She did place a piece of gaze over the wounds but didn’t apply any pressure. Somehow though the bleeding did subside enough for them to ‘finish’. I say they finished, but I’m not sure they got all the vein. In fact, the nurses were counting the punctures afterwards and whispering to themselves as if something wasn’t quite right.
And now? I still have bruise marks (over a year later) and occasional pain. I probably could have sued, but I didn’t.
I won’t be back though and I sure wouldn’t recommend anyone else temping their fate…

I have seen nothing but professionalism here… efficient…clean…friendly. This is the only center in the area with 3D digital mammograms! No issue with my films… a quick comparison to films requested from out of state. Nope… no complaints here :-).

The only thing I really knew about MRIs before my visit here was what I’d seen on «House» and often times those experiences ended with bloody orifices and people dramatically «coding» right before commercial. So it’s fair to say I was a smidge nervous about my visit.
This Blue Ridge location, upon first glance, resembles an office park more than a medical facility. It’s actually pretty lovely inside. I imagine the interior might have been decorated by the same folks who design the interior of higher end motels. The canvases that hung on the walls were mass produced and the decorative flower arrangements were fake, but they tried– and that counts for a lot!
So I arrived on time, filled out a few forms, got my insurance and copay stuff squared away and after about a 3 minute wait I was whisked across the hall by Andi.
I don’t know if this kind of thing is similar to a restaurant (where you can request service from specific people) but if you can ask for Andi– she’s the cats pajamas!
She went through the rest of my paperwork with me (which was basically just a very detailed questionnaire to make sure that I was in good physical health) and thoroughly answered all of my random questions. After that was done she reviewed the entire procedure with me step-​by-​step and did it all while remaining super profesh yet warm. After locking your personal belongings up in a small locker they take you in to get set up.
Luckily the procedure was being done on my lower extremities so I only had to go in waist deep (I suffer from intense claustrophobia). While I was getting buckled in every effort was made to ensure that I was comfortable.
*They rolled up a sheet to tuck beneath my knees for support,
*They provided socks (I came in sandals) so my feet wouldn’t get cold
*They offered a blanket
*They provide a set of headphones with satellite radio so you get some entertainment.
*They also hand you a squeeze ball that’s wired up us a call button should you need anything during the procedure.
The radiology techs are in the next room and communicate through a mic that streams through the headphones that you’re given. There’s also a mic built into the MRI machine for you to communicate with them. At one point I just lifted my hand to scratch an itch on my nose and I immediately heard Andi through the headphones asking if I was okay. Attention to detail counts for a lot folks!
So although it wasn’t the most fantastic experience of my life (it was loud, I had to stay still for 40 min and get a shot) it was easily the best possible version of an un-​fantastic experience.

I was referred to RR from another organization which informed me that RR will be offering free mammograms on October 19, only. I was given a telephone in which to call to schedule the appointment. I called RR to make the appointment, but was placed on a wait list, no problem. The next morning I received a telephone call, but no message was left on my voicemail. I redialed the «missed call» and discovered it was RR calling because there was a cancellation, but was again told that since I did not answer my telephone, I was passed over. I thought, what a bunch of morons! Playing games with women’s health issues! I told the person on the other end that if they were going to go to the trouble to call, they might as well have left a message, otherwise I assume that it’s telemarketers since they famously do not leave messages.
So, guess what happened. Raleigh Radiology never called me again to inform me of a cancellation, which I know they have had. These are a bunch of sorry, pathetic, unprofessional individuals and I will never conduct any business with them. I am outraged that a medical practice could treat a woman this way. They are clearly offering free mammograms for reasons other than empathy for women’s health.

I wanted to write a review about the location in Wake Forest actually, but it’s not listed in here. I decided to put it under this location, because I used to work in a Family Practice close to this location. We referred to this group all the time, and they took fabulous care of our patients. Now, about the location in Wake Forest… I showed up there yesterday from my PCP office to get an x-​ray to check for kidney stones. I was in a lot of pain, driving myself in my stick-​shift Jeep, and my cell phone was out of charge. I couldn’t reach any friends or family to help. When I walked in, the woman at the front desk could tell right away that something was wrong, and asked if I was OK. As I had a mini-​meltdown while answering her, she quickly offered water, and got me to their desk phone so that I could call my husband. I couldn’t even remember his number because of the pain, and she swiftly looked it up for me in the computer. She made sure that after I reached him, all my emergency contacts were updated. She made sure after I had my x-​ray, that I would be able to drive home. I was much better when I left, because the kidney stone pain is very colicky — comes in waves. She and the x-​ray tech were so compassionate and caring that I felt much better when I left than when I arrived (which I cannot say for my PCP office, but that’s another review…). I apologize that I don’t have their specific names, but if I get them, I will edit my review. I have been here in the past for my mammogram, and they have always been very nice, but this time it was urgent, and they really showed excellent patient skills. I am a masters level nurse who has worked in this area in OB/​GYN, family practice, and urgent care — so I’ve been on both sides (provider and patient). This group is one of the best!

There are two departments for this location: one for X-​ray and the other for MRI. I’m giving this 4 out of 5 stars because I’ve experienced both facets.
The X-​ray side had a fairly long wait and the staff seemed a little rushed though they were efficient and did their jobs well. The staff up front certainly didn’t seem the friendliest, but the actual X-​ray techs were okay.
The MRI side did not have a long wait and the staff was overall very calming, easygoing, helpful, and understanding.
Having to deal with radiology as part of your treatment is never fun, but Raleigh Radiology seems to do well.