Raleigh Heating & Air, Inc

The technicians and office people are knowledgeable and courteous. They do get the job done right, however at a very very costly over priced amount. Replacement part mark ups should not be over 5,000%. A replacement part that I bought for $ 3 RETAIL from a parts store should not cost $ 156. Uninformed homeowner — shop around.

I have been a client of RH&A for over 5 years. I have a maintenance agreement where they provide a semi-​annual «wellness» check of my system. Over the years, I’ve had different service technicians but they have always been kind, friendly, and knowledgeable. This year my service technician was Clint and he was no exception. He arrived on time and completed a thorough check of my system in a timely manner. In addition, he was very personable. Thanks again for the continued great service!!!

These guys (Jason, Alex, Brad and DeWayne) had the thankless job of having to install a complete HVAC system and water heater on the rainiest day Raleigh has had all season in a closet sized room of a small condo in December no less. From arriving early in the am of a chilly, rainy day, they set up an ez-​up canopy to work under, laid a cover over the carpeting inside and wore shoe covers. They cleaned up completely after themselves including vacuuming the carpet.
These guys were here for over 12 hrs replacing the system (and some had a long drive home). DeWayne was patient in showing me how to program the new thermostat.
The inspectors were impressed with their work and one commented that «they knew what they were doing».
My only grouse, and this has nothing on the company, is that the new requirements for AC refrigerant required new lines to be run and, being on a slab, meant the lines had to go across the outside the back of the condo to the AC unit. The lines were covered and sealed.
Of course, the dogs had to be involved and were given treats (sealed with the logo!) after being asked if OK to give them.
From the initial call to the finished installation, a totally professional job. Thank you Marty, Kevin, Jason, Alex, Brad and DeWayne.

Appreciate the quick response time, knowledgeable help and advice, courteous employees. Have been with this company for a few years and they are great to work with.

I’ve had RH&A do work on two houses. This most recent work was to give a second opinion on a repair estimate given by another company sent to us by the home insurance company. I was suspicious of the first opinion, and Walter not only confirmed that but taught me how my home’s system works. It is more complex than any other I have owned. Great work by great people. The office is quick to return calls and schedule appointments and the service has always been comprehensive. I completely recommend them for any work — my own experience with them runs the gamut from annual checkups to a complete furnace replacement.

Knowledgeable, courteous, efficient, and helpful.

Dan and Dave were very helpful — they responded promptly (my furnace had broken in winter) and did everything they could to make it right. They even discounted the original service call because they couldn’t actually fix my furnace the first time they visited (that was an access issue that was my fault, not theirs). Once that issue was addressed, Dave explained everything he was doing and diagnosed and fixed the furnace very quickly. I was so impressed I signed up for their contract maintenance service on the spot!

We had a very good experience with Raleigh Heating & Air. Very professional. Great communication, explained everything, patient with questions. HVAC install and lots of duct replacement done over two (long!) days.

Kevin and Clint with Raleigh Heating & Air did an outstanding job servicing my heating system. Not only were they very knowledgeable, they were also very friendly and were quick and professional. I would definitely recommend them to friends and family.

We have been doing business with Raleigh Heating & Air for years and have been extremely satisfied and happy. They have always been reliable and quick to come in the event of an emergency. Their Service Contract agreement is very reasonable and worth every penny. We have not had a problem with either our heating or air since they replaced both ancient systems. Having them come out twice a year to check our system and make sure everything is working like it should (Spring & Fall) just gives me peace of mind that we will be cool in the summer and toasty warm in the winter. I would highly recommend them.

I have been on the maintence plan with Raleigh heating and air for a couple years and have been very satisfied with their service. Torrie has been our consistent technician and he’s wonderful. Very polite and knowledgeable

Still test driving, early in our «relationship»…Dave H appears most qualified to work on some of my mini-​split systems. I have multiple properties and could use some quantity/​contractor pricing but it does not appear to be available through this company unlike others I have dealt with, so unfortunately they may not be able to earn 100% of my business. Very competent people including the back office people, Vicky and Mindy, and are easy to work with. Prior techs I felt comfortable with are no longer with the company, which may be the nature of the business of finding more money in a competitive HVAC market. They do not appear to exhibit the «up-​sell» that many other companies engage in, at this stage, which is counterproductive when it happens.

Another great experience with Raleigh Heating & Air. They’re polite, helpful, and know what they’re doing. I’m happy to recommend them for whatever HVAC needs you might have.

Excellent service, very professional, friendly and honest service.

Our experience with Raleigh Heating & Air couldn’t have been better.
Our home was built in the mid-​80s, and we found that our upstairs was not being cooled at all. It was consistently 10 – 15 degrees warmer than the downstairs — pretty unbearable for any guests who stayed with us. We assumed we needed a new A/​C unit, but it turned out after consulting with four different companies that the entire HVAC system was a disaster and needed to go.
We went with Raleigh Heating & Air because of their outstanding customer service. Other HVAC companies sent out sales consultants who spent 15 – 20 minutes with us, tops. Cody Oliver, from RH&A, made two visits to our home, spending an hour with us each time. I was unable to make it home in time for the first visit, so he made a point to come back and explain everything to me also. He did an extremely thorough job and answered all of our questions — providing photos of our current system and explaining the work that needed to be done. It was very helpful and appreciated, especially since the replacement was so extensive.
The installation crew couldn’t have done a better job. What was scheduled to be a three-​day job was completed in just two and the quality of work is stellar. We now have a modern, efficient and quiet system that is keeping our home comfortable.
You may be able to find a contractor who can do the work for less, but you’ll be hard pressed to find a company that provides the level of customer service and craftsmanship that Raleigh Heating & Air does. We will be recommending them to everyone.

I can’t say enough about Raleigh Heating and Air. They have been servicing our geothermal HVAC system since Brian installed it a few years ago. We’ve been very pleased with RH&A’s sales, service and support. They’re good people.
The customer support team, particularly Vicky and Mindy are great. Whether it’s an HVAC emergency or scheduled maintenance, they’re responsive, schedule service quickly and keep you informed if anything changes. Last fall Vicky went above and beyond to follow up on parts that were delayed by a vendor. They are responsive and friendly.
The service techs are knowledgeable, well informed, communicative and very professional. Kaleb has been our service professional since last year. He arrives on time, keeps us informed on what he’s doing, answers questions and is very thorough. Overall, excellent service.

Kevin went above and beyond to take care of my air conditioner. My landlord hadn’t maintained it properly so Kevin had his work cut out for him. He was extremely helpful and did a great job.

Very professional and thorough. I really appreciate the time Dave spent to explain the suggested maintenance. This wasn’t what often times feels like a hit and run by the HVAC company where you spend $ 200 for 30 minutes of service. Dave was here for quite some time and was careful to make suggestions and explain what he was doing. I would highly recommend Dave as your technician.

David was a great help to us and made sure to explain everything carefully and several times so that we understood. Our air conditioning wasn’t working for a few days and we were also due for a check-​up. Turns out the AC wasn’t working because of a switch, but once that was solved, David checked everything else out to make sure that it was working properly and in good condition. He was very honest, professional and definitely will be getting their services again. Ask for David as your technician!

Heat went out yesterday and it was a cold night last night. Called Raleigh Heating and Air. who installed the furnace originally, first thing this morning and talked to Diane, who was very helpful and put me on the list for this afternoon.
Kevin showed up at 3:00, found the problem quickly (broken starter) and replaced it. Heat was back on by 4:00. Reasonable price. Very satisfied with the responsiveness and service. Would recommend.