Orthopaedic Specialists North Carolina

The first time we used this practice we felt a bit rush and ill informed but we figured it was possibly just the doctor. We decided to use them again for our eldest son that was injured since it was close to our home and he was in excruciating pain. BIG MISTAKE! Even though it was a different doctor apparently it wasn’t just the first doctor we used but seems to be the way they treat patients at this practice! The doctor came in after having us wait for over an hour, like a tornado. He was rambling and pushing us to do some treatment that is not FDA approved for our son. When we asked questions about it he couldn’t answer any of them except it wasn’t guaranteed. We informed him we weren’t comfortable with using our son as a guinea pig. We asked for an MRI to see the extent of his injury so they could figure out the best course of action, the doctor kept mentioning about the cost. I couldn’t understand why when we would be the ones in charge of any costs if any. We told him fortunately cost wasn’t our priority. We insisted we wanted the best care for our son and if an MRI would help access the situation to help treat him we wanted it. He told us it would be at least a week before he got one and then another few weeks until he’d be able to see our son again and then another several weeks to get into PT. He then got up and said his assistant would get us the information for the MRI and walked out. After speaking to the front desk manager and explaining our displeasure with the rushed feeling and then her going over our insurance and realizing our plan didn’t require a pre-​approval, we were able to get the MRI that afternoon. We then scheduled the follow up that next day. We ended up waiting again for about an hour until he came in. It was a repeat of the previous day. A world-​wind of rambling info and rude and obnoxious replies. He was talking to us and saying «last week when I saw you I told you that he was torn but you still wanted the MRI and of course it showed exactly what I told you.» My husband told him we didn’t see him last week that it was the previous day. The doctor said «yes, exactly.» I was very concerned with his seemingly double talking. We tried to get more information on how to treat the injury. My exact words, «Can you please explain more like how often he needs to ice, for how long, when he should use heat, when he should stop using the crutches?» He cut me off and got agitated and raised his voice «You want some magic bullet and I don’t have that. I don’t normally give information out for people to treat things on their own.» There was obviously something off about the interaction with him. My husband and son were just as confused as I was with his reaction. We didn’t know where it came from. Not sure if this doctor was confusing us with someone else or he was burned out/​over worked. Either way, it was not very comforting to have our son’s care entrusted to someone like him! My husband told him we weren’t asking for anything like what he was saying. We wanted more detailed info than just, «you can ice it and put some heat too if you want, take 2 aleve twice a day and talk to the PT at school to work on you so you can have treatment and it will be free» why this doctor was so insistent on ‘free’ things and the cost of things when we have great medical coverage. Even after we were very clear we weren’t concerned about cost. We left that office confused, upset and concerned. The most helpful person was the woman that helped get the MRI that same day. She seemed genuinely concerned and saddened about our ‘rushed’ ‘assembly line’ experience with the office.

So I have had the unfortunate blessing of bad knees. Quick history on it is I’ve torn my Right knee ACL and meniscus a few years back. I had my surgery done with another office. They were great but I moved away from them and I went to OSNC for my new knee problems.
My Doctor, Dr. Galland, has been the best doctor I’ve ever had! He has been upfront, professional, and informal on everything that he thinks may be wrong and what he wants to do. I unfortunately had to have ACL Revision, and Dr. Galland did an amazing job with my surgeries. I recently tore my left ACL and Meniscus and will be having surgery with him again. It sounds weird but I’m excited for him to be fixing my knee.
In all, if you want a great surgeon, friendly and helpful staff, and want to get back to activities go see OSNC and book with Dr. Galland! You won’t be disappointed!