Furbish Studio

A friend told me about this place. It’s very expensive ($ 135 for salt and pepper shakers and $ 55 for a print?)! Many of the items are fun, including some bando shop things, but otherwise, it’s mostly textiles and expensive pillows and poofs.

I had heard of Furbish from the Design District map but had never been. The store is very open and airy, which is nice. They didn’t seem to have a lot of items in the store, there were a lot of empty shelves… but from reading other reviews it seems they must just have been in a post-​holiday transitional period. I bought a set of Mr. & Mrs. glasses and the woman working at front desk was very friendly. Over all it was an easy and pleasant experience.

Found cute stockings & a pillow, so bought them from Furbish Studio online. Unfortunately, the pillow did not work, so I wanted to exchange. They would not allow me to exchange, so I had to return & then buy my item. They advised me I should buy my item fast since it may sell out, so I did, expecting they would refund the pillow. They refused and would only issue store credit. Very confusing & unnecessary.
Their customer service & logic SUCK. :)

I have never been to the studio location, but just wanted to comment on the experience I received ordering from the website because I was very impressed with the customer service Furbish provided.
I ordered 2 of their Mr & Mrs mug sets online, but ordered them while living in Switzerland and wasn’t able to see the items until about 6 months later. Opening the package I realized that one of the «Mr» boxes accidentally contained a «Mrs» glass, so I did not have a complete pair. I wrote the customer care email address explaining the situation and offered to send back the duplicate glass for the correct «Mr». I received a reply less than 24 hours later, with the promise of an entirely new set delivered to me and no need to return the incorrect glass.
I was very impressed to receive a reply so quickly, and to have such special attention paid to an order that took place quite awhile ago!

I recently made a purchase at the Furbish Studio online store and I could not be more impressed with their commitment to excellence when it came to customer service. They more than met my needs and to top it off, the merchandise was even more beautiful than I had anticipated. Amazing!

I’ve never been to the actual place, but the online store is great! Easy to navigate, and great stuff. I had a great experience with customer service. I needed an item within a few days, so I emailed customer service and someone replied promptly and said she would package the item herself the next morning so it would be sure to get here in time. I was impressed with the personal service!

I write this review with a heavy heart. I have been a big fan of Jamie’s (the owner) blog for years. I’ve all but called her my spirit animal. When she announced she was opening a home décor store and when she made online purchases available — it was obvious that items would make it on holiday wish lists. My mother purchased a couple items the week after Thanksgiving for Christmas presents for me but had a bad experience with the items not arriving. I was disappointed about the items but was not upset about the issue. Frankly, she was such an odd mixture of frazzled and quiet about it that I took it that she was at fault somehow. After my visit today, I’m going to ask her more about her experience as I think she was potentially not at fault. Customer service/​appreciation doesn’t seem to be a priority here.
Today, I went to the store while I was in town for work. I made sure I had time in my schedule and was anxious to see it. To my knowledge, the store is not near other businesses/​shops that you’d visit. However, it has ample parking. The store has a fun vibe and plays great music. Still, the store was unwelcoming. I entered and walked around when finally someone came out. The girl said hello but you could tell she was uninterested in me being there. I walked around and enjoyed the vignettes of items I’d seen online. I made multiple rounds around the store, played with the dog a couple times and picked through items. I even picked up furniture and took photos. Another woman came in and got the same cool response from the store associate. She walked around awhile and left. I decided to not ask about shipping, left some items behind and walked out. The store associate never acknowledged us besides the nonchalant «hey» when we walked in. She just sat behind the counter and was on the computer. It was very lackluster and disenchanting. For a store full of personality, it was bizarre to meet someone lacking «oomph» and feeling unwanted.
It is surprising that they care little for customers to come in, especially when it seems obvious by the location that they made a trip to just be there. My guess is that they know they don’t have to count on shop business and «walk ins» are not a priority. I know that Jamie does design work and that her office is in the shop, but you wouldn’t know that unless you follow the blog or someone that doesn’t work there told you. It may be worth your time just to see the store or, of course, have a consultation. In the end, I don’t think I’d go back and that’s very disappointing.

Furbish is a great décor studio. It is a little hard to find… who knew there was a W. Johnson Street??? You can turn on Johnson from Glenwood but then just circle around the building and Johnson continues on the other side (look for the bright pink door.)
I thought the space was pretty big and definitely has a LOT of stuff! I also thought the customer service was spot on. We weren’t greeted immediately but were approached once we made it into the store and again later as things had accumulated in my arms. The staff wasn’t bothersome at all and was definitely willing to help.
There are some bigger ticket items and a lot of knick knackery. I thought most of the pricing was good but some of the price points on the smaller ticket items seemed a little high. (like these adorbs mini vases that I wanted but were tagged at $ 20 each and didn’t seem worth it.) In addition to all of the home décor, linens and furniture there is also a nice selection of jewelry, very similar to most boutiques downtown. I left with a room spray and counter cleaner that smell just like you are at the beach. I will definitely be back, for more beach scents, décor or maybe just to stare longingly at the gorgeous chandelier in the front of the store. Stop by and check it out, I’m pretty sure there is something for everyone!

I’d been to the previous location, and was less-​than-​thrilled with the customer service there. As in, my husband and I were completely ignored one Saturday afternoon. However, there seemed to be an interior design client there at the same time (my guess based on the samples, etc I saw changing hands), so I wrote it off and decided to give it another try at the new location. Once again, my husband and I were completed ignored by the sales staff despite being the only customers in the store on a Saturday afternoon. The store and the products they carry are adorable, but not enough to make up for the complete lack of respect for potential customers.

I have been dying to visit the new Furbish for, like, ever. I am a loyal reader/​lover of the owner’s blog and I saw all the Grand Opening fanfare across the décor blogs. I was dyyyying to see it in person!
I watched the owners interact with customers. And I saw the customers ignore the owners. No one seemed bothered by the interactions either way.
The shop is glorious. I texted my friend immediately that «Furbish is an orgasm.» It’s beachy and modern and traditional and sexy and fun. If a spotted sofa isn’t your thing, maybe you’d like a glass jar filled with ceramic starfishies? Maybe you’d like a Jonathan Adler ceramic doo dad? Maybe you’d like a kick ass silk watercolor pillow? Yes, yes, I want all that shit.
Since I am traveling from the Left Coast, I couldn’t haul home all the décor I wanted to buy. Instead I bought a boatload of sparkly jewelry — crystal earrings and a starfish bangle and more sparkly earrings. Hot damn! I wore the pieces immediately.
As I understand it, there are not a lot of independently owned home décor stores in Raleigh. Hopefully, everyone can come out and support Furbish and help bring more stores to life. Support the little guys and support your community!

I was excited about visiting this store. While I was impressed with the many unique pieces in here — accessories and furniture alike — I was highly unimpressed with the service. I was not greeted or acknowledged the entire time I was in the store — and it’s quite a small space. Other customers were greeted and attended to excessively. I don’t like to giving poor reviews, but this lack of customer service was offensive. Being that this store is a bit high-​end, I got the impression that customers were being judged on appearance. I will not return. Highly disappointing.