Cold Stone Creamery

I’m gonna start out by saying I have an ice cream addiction. Growing up in New England, I have eaten my fair share of ice cream and cold stone is one of the few places that can give me my ice cream fix. I aways get a «cookie dough n’t you want some» but substitute brownie for the chocolate chips. It tastes phenomenal and never lets me down. The only reason I’m giving it 3 stars is because of the wait time for your food and I attribute it to the staff. They often seem like they are hiding from one another to avoid doing the register. The price is also a bit high for what you get. As a whole I’d give it a 3.5 if I could but I can’t so a 3 it is.

Very Awesome experience. The Ice cream is amazing I love the variety to choose from. The staff is very fast and friendly. My children love going the lines can be a little long but worth the wait

I went to this cold stone at 8:15 PM on Wednesday, 8 April 2015. All went fine except that the folks in front of me were there for a boy’s birthday and were trying to pay for thier ice cream with Cold Stone gift cards that he had received for his birthday. The staff could not figure out how to use the gift card. They phoned another store and tried to get help but they said their computer was not right. This took 25 minutes. While they were working on that they would not serve any other customers because the cash register «had an open ballance». I ate my ice cream in line while I was waiting for them to deal with that issue. By the time it was my turn to pay, I had no ice cream left! I timed it — it took 25 minutes before the birthday family was told that they had to pay cash, which they did. They asked to speak to a manager and were told that the manager did not want to speak to them. That got me angry and I said I wanted to speak to a manager. I was told by the young man at the register that the Manager did not want to speak to any customers. I asked for the name of the store owner and was told it was Eric. I asked for Eric’s last name but the clerk said he did not know it. I asked for the name of the manager and the clerk said he was not authorized to provide me with that information. I paid in cash for the ice cream I had finshed eating 5 minutes earlier and left. This is no way to run a business. It is rude and unprofessional. Owner Eric — whoever you are — you should be ashamed of the way you treat your customers. When your store makes me wait more than 25 minutes because your staff cannot use your cash register and I ask to speak to a manager — I deserve more than a «the manager does not want to talk to you.» I will not be back and I highly encourage all others to take due notice, govern themselves accordingly and choose a more friendly place for dessert.

I can’t believe I haven’t been here yet. Even though I rarely come out this way except to hit Triangle Town, and even though I know of this place’s existence, I still haven’t visited until now.
Why? One look at the line reminds me of why I skipped it so far. The line was 22 people deep. But there’s a good reason for that. This ice cream is freakin’-fan-tabulous. Watching your choices get mixed is pretty cool. I chose the mint chip with brownie. I got the small (ie: Like it!) but she scooped up too much and gave me an ‘accidental’ upgrade. I couldn’t finish all of it because I had alreay eaten dinner an hour ago. This medium cup was almost an entrée in of itself.
Considering the weather was warm and enjoyable I and my guest opted to dine outside next to the water. The ducks and the nice weather were good toppings (pun intended) on an enjoyable dessert.
Will I go back? Probably. Likely. Give me a reason to.

Absolutely THE rudest service I have ever experienced anywhere. This is the second time I have attempted to use a Groupon that I purchased specifically for THIS location and the employees refused to honor my Groupon. The first time I tried to use it was about a year or more ago and they would not honor the Groupon because it wasn’t printed on paper, they would not allow me to use the Groupon from my mobile phone using the Groupon app. I totally forgot I had the Groupon until my daughter and her friend asked to go Cold Stone tonight so I pulled it up and although the promotional value had expired the amount I paid for it is still valid indefinitely. The young thin black girl that prepared my ice cream was courteous but the larger black girl was extremely rude. The larger black girl said her manager would not allow them to accept Groupons and that I must be at the wrong location because they do not accept Groupons. I showed her very clearly that the Groupon has their address for the location it is valid at. She argued with me and said it is not for their location and that I was wrong because she was not going to take it. She then turned to one of her co-​workers and said ”tell her we don’t take Groupons”. Then turned back to me and rolled her eyes and walked off. She then went to a group of ”customers”, who she obviously knew as either family/​friends, and started laughing and talking about me. If the ice cream had not been for my daughter and her friend I would have just left it there. I will never go back to this Cold Stone ever again and I will make sure everyone else knows how I was treated here.

Our family visited tonight and received the same poor customer service mentioned by Diane S. We waited in line for more than 30 minutes. Once we were finally able to order, they were out of brownies, strawberries, graham cracker crumbs and caramel. There was sufficient time during the lengthy wait process for employees to make an announcement that they were out of so many «key» ingredients for their advertised choices. The female employee seemed to be trying to greet customers in a friendly manner but the 2 male employees on duty didn’t demonstrate any type of customer service at all. This was a family outing for my daughter’s birthday and was quite a disappointment in every respect.

Color me unimpressed by my visit here this evening. I walked in around 6pm and was the 9^th person in line with one person working behind the counter. I almost left but had really been wanting ice cream, so I decided to wait it out. After a few minutes, another employee wandered out from the back room. She then clocked in and started helping the guy who was already working the line. The line grew longer and was now up to 15 people by my count. So, imagine my surprise when the guy who had been working the line decided that it was time to clean the counters and work spaces. Slowly. Really? About this time another employee wandered out of the back and grabbed some containers and disappeared again. Again, really? Is it time to do that stuff when the line of customers is almost out of the door?
Kudos to the young lady who was working hard and trying not to be annoyed by her slack coworkers. She was very pleasant and tried to be fast and efficient, but it was obvious that she was growing irritated. I didn’t end up with what I wanted because they were out of so many toppings, but I did manage to buy some ice cream and leave. Given there are many choices for ice cream around the area, I doubt I’ll be back anytime soon.

Disappointed that we called and made accommodations and they only had one person working the counter. Who seemed to be uninterested that we have over 30 children.

Great ice cream but can only eat when I’m looking to treat myself. Quite pricey. However, the team of workers are always pleasant and entertaining when a tip id left.

I have never been a big fan of cold stone, but this is a pretty good one.
–Tip– just throw your trash on the ground ignoring the no less than five trash cans that surround the place, just like every other lazy person does…

If you love ice cream this is the place to be at! I always get my favorite flavor with some delicious toppings *-* I can’t ever get enough that’s why I always return to satisfy my sweet tooth (;

Love this place. So much better than a Maggie Moos or the endless frozen yogurt shops around town. Great flavors of ice cream and tons of tasty mix-​ins.

Always good!!!

This particular Cold Stone Creamery does not believe in honoring their prices. My wife wanted to order an Icecream cake for our daughters birthday. Apparently the price online is $ 14 cheaper than in the store. We argued with them but they wouldn’t honor their online price and the owner said he would call and have us pay the difference in price or refund us what we already paid but would not honor the online price. I believe that this is bad business and we will take our business to a different ColdStone, like the one in Garner or at Brier Creek.

Cold Stone is not the kind of place you go when you’re on a diet. It’s not the kind of place you go on a budget either.
You go there for one reason, and one reason only: You have a sweet tooth you can’t control.
In case you’ve never been to a cold stone, let me explain via stream of consciousness observations.
It’s an ice cream shop. You don’t get hot dogs or burgers here, all you get are cold, sweet products. It doesn’t take itself too seriously. Sizes for cups or cones are «like it, love it, gotta have it.» When you leave a tip, the crew sings a song. You can get prearranged menu versions of ice cream and candy mixtures, or you can customize your own creation. My son always likes to get cotton candy ice cream with gummy bears.
In case you don’t know how it works, you walk in, (usually there’s a healthy line), order the ice cream you want, and how much of it you want, at which point they scoop out a healthy serving (and by healthy, I mean generous, there’s nothing healthy about this place), and roll it up onto a «cold stone» (get it?). It is here they mix in your goodies. A couple of peanut butter cups, some chocolate syrup, sprinkles, cookies, whatever, and mash it all together. It’s really rather glorious.
It may come as some surprise that I can take or leave ice cream. I like it alright, but I don’t go out of my way for it. This place makes me like ice cream a little bit more. My favorite item there is not an ice cream dish, it’s a milk shake. I love me a Cookies and Cream malt shake. Love it size.
For those of you watching calories, you can get fruit smoothies sweetened with splenda instead of sugar. They’re pretty good and most of them probably come in around 200 calories and little to no fat!
This particular location features really nice outdoor seating by a fountain. Perfect area. Oh, and before you go to Cold Stone, go to Shane’s and get some ribs. Right next door. Awesome. I wrote a review on them earlier.