Best Buy

I showed up at 9AM to participate in the employee-​crushing deal for $ 1 iPhone 6s’s that they were running for just a few days. Deana in the mobile department searched high and low for justonemore phone but, alas, they were out. She then helped walk me through the online purchase (free shipping!) and was very patient with me as I navigated difficult Verizon questions like «what is your PIN number?»
My point here: Deana did not get any credit for the sale and she could’ve easily blown me off given the extremely busy nature of the holiday season; but, she didn’t! She was the epitome of customer service and Best Buy should be very thankful they have her at their mobile desk!
Who said big box stores can’t act local once in awhile?!

Always has what I need in stock from accessories, phone cases, DVD’s, headphones etc. Friendly staff and great maintenance of the facility to make it customer friendly.

I hate Best Buy! Seriously though how can you have so many people working and still suck at customer service. I came in to buy a simple gift card but after looking through all four sides of the gift card display tower I realized there were none. Next I tried to find someone to help me which took way too long and then he had to get help finding the cards. Kinda silly in my opinion that you don’t have gift cards for your own business on the sales floor. This simple purchase should have taken less than five minutes. Instead I was in the business for over thirty minutes. What a waste of time!

Not the best geek squad, not so friendly and charged a couple hundread dollars for desktop cleanup on the laptop! I can do that…

I spent 15 minutes on hold. My only question was about their delivery policies for washer dryers. The monkey on the phone didn’t understand what I meant I had to explain it eg. ‘do you charge, do you take the old unit out, how soon is your standard… etc. His answer was ‘It depends.” And ‘we try to get it done in a week or so but it depends…’ Gee thanks. For nothing.

This review covers a major bright spot for me last year.
I had been craving, almost physically, a high-​def TV and something near the higher end tier from Samsung. Each time I would get near to saving enough for it the TV would be discontinued and a far younger and more powerful (yes, an Episode 3 Darth Sidious quote) version would arise for much more $$. It was a vicious cycle.
Finally, credit is near restored and the opportunity to score my dream TV was nigh. Last year I happened to visit the Crabtree location and was told that the second-​tier model was in clearance and was fast disappearing. Suddenly the dream TV was affordable! I bought it…
When you buy a high-​end TV you have to, I repeat, have to make sure the TV is calibrated and fitted out with high-​end cables. The calibration service used to be included as a service perk with the Best Buy rewards program. When the program was re-​organized months earlier the service was no longer included ($ 240 value approx). I just happened to be at this location and was inquiring as to the cost of the service to one of their specialists. He asked me for my contact info and pulled up the receipt to show proof of purchase. He then called over the store general manager (I apologize but forgot the name!!!) who set me up with the appointment … for free! Not only did I make the purchase I had wanted for some years but I was taken care of even though the program no longer offered the service.
Just for that alone I have developed a soft spot for this store.

Two weeks ago I purchased appliances, a stove, refrigerator and microwave from this location. I will officially have (3) separate deliveries for these items, with (3) days off work. Unreal. This is not even the worst part about the experience, their customer service reps NEVER CALLED ME TO FOLLOW UP WITH THE SITUATION. ABSOLUTELY TERRIBLE CUSTOMER SERVICE. I received a good price on the items, I will NEVER shop at this location again. I am so disappointed.

Love Best Buy! Bought my phone here w/​the Best Buy warranty. It is hands down better than any carrier warranty. No deductible, no hassle, GREAT. My husband shattered his screen about a month after getting his phone. Instant replacement! I left my phone on my car & bam instant landfill pieces. Picked up the pieces & BB sent me a new phone that was in my hands 24 hours later. Would never buy from a carrier as they always have deductibles.

Absolute disappointment. Best Buy is always, well, Best Buy, but today I experienced a new low.
I went in today intending to buy a new car stereo and have it installed. I knew what I wanted, I simply needed to buy it and make it happen. I was the only customer in the mobile area, there was an associate standing there… who looked and me and simply walked away. «OK,» I think, «he must be helping someone, he’ll be back.» I browse the area a bit longer, he returns… and continues to stand around, completely ignoring me. I suppose I could have approached him, but I wasn’t about to beg to spend money.
I move to the computer section. As I browse, I notice several associates standing around, making small talk. Once again, I am ignored. I mean, I’m checking out the Macbook Pro, I certainly might have bought one if someone tried, but none of the young men even asked.
Now I decide that I surely have become invisible and decide to test my theory in other departments. As it turns out, I am right. associates see through me in the TV department, the cellphone department, the video games department, yadda, yadda. It wasn’t busy, there certainly wasn’t a lack of people working… invisibility (read: associate apathy) had to be the only answer.
I’m sure I’ll go back; it’s near my home and from time to time they have a loss leader I can’t resist. But I’ll be damned if I’ll go there for a high ticket item I might have questions about or need installed.
Customer Service… thy name is NOT Best Buy.

Since this is the closest Best Buy to my work and home, we come here frequently when we need electronics. Never had encountered a problem here with a purchase or a return. I always try to do my homework before I go, so if you research ahead of time, you don’t have to talk to the salesman without prior knowledge of the product you are about to buy. Returns are easy, staff efficient. Best credit card program around with interest free (I am a huge interest free shopper) and the BUY BACK program is worth shopping at BB for! where else can you exchange with little hassle 6 – 12 months down the road?

When I got there it took 20 mins b4 anyone came 2 assist me. Finally a guy came 2 help me out. I was looking for some ipod speakers & the gentleman showed me these speakers that are off the chain. So things turned out better after I was helped. Just as a note tho Best Buys have a lot of employees that stand around & communicate among themselves

I have to admit, I shop at Best Buy. For some things, they charge a lot. Like for simple little accessories, you can drive 5 minutes down the road, and pay half as much. And I am talking about Best Buy’s own store brand, RocketFish, they charge a ton for.
The recently moved their movie section, and it shrunk, to an almost non-​existent 2 rows compared to what it was. When ever I buy movies, I only buy them on sale. I feel like paying over $ 10 for a movie is too much. Best Buy does have some decent sales on movies every now and then, and even places new releases on sale too.
This store, is not their High-​End Magnolia store like the one at Crabtree Mall, but it will do for most stuff. Before you go to Best Buy, do price shopping on the internet. If you find a cheaper price on the internet, print it out, and take it to Best Buy, and ask them if they will match it. I have had then drop an item from $ 119 to $ 74 just because I showed them a cheaper ad online. Do not be afraid to walk out the store and buy else where if they will not match the price. You can always ask to speak to the manager in charge. Occasionally, depending on how different the price is, they might just offer to reduce their price instead of matching. But you never know unless you ask. But, don’t try and do something crazy and say you saw it on e-​bay. It has to be a real reputable place, that has several of them in stock. For example, if they only take PayPal, don’t ask Best Buy to price match.
Sometimes while at Best Buy, you might have to go from one team member, to another team member to get good service, or just plain service. Not all team members here treat all customers equally, and I have even been told that by people that work at Best Buy. But then again, that happens at the Crabtree Magnolia store too, so maybe it is a Best Buy thing in general.
Overall, I would say Best Buy is your typical mass electronic retailer. Unfortunately for the consumer, us small people, when Circuit City went out of business, there went the competition, and also the sales.
If you do like to browse electronic gadgets, then Best Buy is a good place to go in this small town. If you are looking for a new hand held tablet device, you have to check 3 spots in the store, as they are not all kept together. You have to look in the Mobile Phone area, where devices like the Samsung Galaxy Tablet are. Devices that can connect to a mobile phone network are found here. In the MP3 section. Devices like the Archos tablets are found in this section. They do not have a mobile phone plan, and have a smaller screen size, and a more limited user functionality. The last spot to check is the computer section. You will find devices like the ASUS or the iPad in this section, as they are more of a powerhouse type of device.
My bad, I almost forgot. They also sell washers, dryers, refrigerators, vacuum cleaners, and video games.

I generally hit up the Best Buy for CDs and DVDs. It’s usually just new stuff they’ve advertised on sale, though, as their selection has shrunk considerably in the past few years. I know digital downloads/​Amazon exist and are the main reason for this, but I’m a bit old school so nothing beats being able to walk into a store and pick up a new release the day it comes out. I actually prefer the one in Cary as they seem to have a bit better selection, but this location is the closest one to my house.

Not my favorite place to shop for electronics (pricey), but then again, their service beats the socks off their competitor a few miles to the south in the Sam Ash plaza. I came here, found what I was looking for, asked some pertinent questions and was directed in the right direction by a knowledgeable floor clerk. I’m now set up for wireless networking at home. Sweet! and Cool!
An Okay store, but nothing special.

I am my father’s daughter, which makes me an electronics– and gadget-​nerd. This is one of our favorite stores to browse together to check out the latest «in» thing.
Now if you’ve been to one Best Buy you’ve been to them all. This one, however, I’ll give four stars instead of three. Why? Because the parking is better here than other Raleigh-​area Best Buy locations, and it’s sandwiched between two of my frequent north Raleigh haunts: one of my favorite nail salons and one of my favorite wine stores. I’m all for killing, uh, three birds with one stone… er, trip.
So you can expect to see your usual Best Buy fare — appliances, cell phones and accessories, TVs, sound systems, computers and laptops, software, a station for the Geek Squad, and an ever-​dwindling selection of CDs and DVDs.