Atlantic Tire & Service

Got a free welcome to the neighborhood oil change and tire rotation. While trying to rotate tires, they said they couldn’t get a lugnut off my tire. They said it would cost $ 150 for part and labor. I immediately took it to the place I usually get tire rotations and they estimated the cost to fix the lugnut issue as $ 55. So I got it done there. I have no opinion. Just stating facts.

I’m going to be honest, I haven’t been here. I meant to review a different business with a similar name. Oops!

Everyone at Atlantic Tire was very kind and helpful. I needed two tires replaced on my Land Rover, and I was able to set up an appointment ASAP. Jason and the crew made sure everything ran really smoothly. I honestly can’t believe how quickly it took the staff to fix my car up. I drove all the way from North Raleigh just to see them! This is definitely the only place to go for new tires!

My rear tires were bald and I had procrastinated to the point that my DH was beyond pissed and refused to ride with me unless it was to get the tires replaced. So I called Atlantic Tire which is down the road from us, and they were able to fit us in 45 minutes before closing. The quote I received on the tires, etc. was spot on and expectations were met at check out.

Today I was at the gas station (Eagles) and when I went to crank my care, it wouldn’t start. I called Atlantic to see if I could get a jump so they could change my battery. This was at 6:45 am. They open at 7:30. Someone came to give me a jump and they changed my battery immediately! I am still impressed. The shop was very clean. Most shops aren’t clean like that at all. I almost forgot where I was. They serviced my car before they actually opened. I am really really thankful for that. The staff was very very friendly. Thanks Atlantic!

$ 200 and 2 hours to replace a dead battery. I remembered I had a group discount at Atlantic Tire, plus it was on my way to work. So I called ahead… Me: «will it be more than about 30 minutes to replace my dead battery?» Atlantic: mumbled something about being busy… «don’t worry, we’ll get you in». They got me right in knowing I wasn’t likely to leave once they had my battery out.
Now to be fair on the cost, they did provide an estimate before starting, but I guess I skimmed it. They charged me $ 50 labor to replace the battery and then charged me another $ 50 labor to «test the charging system». Maybe their multimeter is solid gold and they have to pay for it. I just wanted it done. About an hour into the service, they came back out to tell me it would need new terminals too. Since we already talked about corrosion, I think that could have been anticipated — whatever, $ 12 more dollars that probably should have been included.
When I complained about the delay, I got an excuse that «someone quit today and a couple other people left early.» However, while I was there, the person answering the phone told several other callers he could fit them in today no problem. If they had just told me up front that it would be a long wait, they /​might/​have lost my business today, but now they lost my business forever.

The positive: Really nice waiting room and friendly service reps.
The negative: I was extremely disappointed with the estimate given to me on my brakes. After a half hour of waiting, the rep told me that my rear brakes were completely shot and I needed to also replace the front brakes — as well as telling me that some brake fluid was crystallized b/​c of the heat (??). The estimate given to me was $ 650 for this (with $ 300 in service fees included). NOT affordable.
The rep was nice when I told him it wasn’t in my price range, but I was disappointed in the lack of honesty given to me. The only good aspect was he gave me a good recommendation that I go to a dealership in Wake Forest for an estimate (and it was great choice).
The Wake Forest dealership I went to was MUCH more honest about my car — and even told me that my brakes weren’t shot — I had about 10,000 more miles to go on them. I asked about the brake fluid crystallization and the mechanic told me that the rep was just giving me tech-​speak. My rear rotors were FINE — and the guy at Atlantic told me they were shot. Oh, and the price for replacing my rear brakes was $ 200 — A LOT more affordable than $ 650.
My advice to you is to go to Atlantic Tire and Service with a guy or someone that has a good knowledge of cars or you WILL be ripped off without knowing it.