Perfect Swim Pool Repair and Service

Had a clog in my suction pipe for months gad several companies come out and nobody could unclog it. But Brian and his associate came out and 20 minutes late my pool was fixed. So thankful I called them. Highly reccomended.

Courteous, helpful, professional, and an outstanding value! Obviously, the staff is knowledgeable and well trained. I first went to this pool store as it was convenient in location, now I go to the store because it’s my preference! It’s great to have a quality business in my San tan valley «backyard»! And the prices are even better than the other store I went to which was a 20 minute further drive. 2 thumbs up!!!

BUYER BEWARE
This is my experience. Customers should not be treated this way.
Tuesday Sept 30 —
4:30 pm — Removed pump motor and had it tested at the store. Was informed that the windings were shot. Paid for new pump motor and installation 570.00.
Was informed by Brian that the pump was coming from their local warehouse and should be in the store the next day and possible installed on Wednesday but if it came in late it would be Thursday.
Wednesday —
No call no show, no biggie as we discussed it would be probably beThursday.
Thursday —
4:51pm — No call no show, called the store to see if the pump had arrived. Was informed that the tech (Brian) just stepped out and he would call me back when he returned. Never received a callback.
Friday —
12:41 no call no show — called the store and was informed that everyone was out at meetings and they did have a note to call me. Confirmed callback number.
5:06 pm — Received call from Brian stating that the pump would be installed on Saturday and he would call an hour ahead of time so that I would not have to wait around.
Saturday —
4:22 PM — No call no show, called stored and and talked to the manager John who informed that they would get it installed Saturday night or Sunday morning.
6:18 PM — received call from John saying that they could not make it out Saturday night but would be there Sunday morning.
Sunday — No call no show
Monday —
3:00pm — still no call no show, Went to store and was informed that he had an empty pool to get to and would fix mine right after that one.
5:47 pm no call no show, called store and received answering machine.
Tuesday —
9:15 am — called store and was informed that I was the first on their list and they would be leaving in 45 minutes to install the pump. I left work to make sure I was there when he arrived.
12:07 pm — still no call no show, called the store and was informed that they were super busy but was going to make it out.
2:30 PM — still no call no show, drove down to the store and was told that they were just loading up the truck to come out. I asked twice if they were sure they were going to come out and install it. Brian confirmed that he was going to have it installed.
3:30 pm — Brian arrives to install the pump but leaves minutes later as he needs another part from another store.
4:12pm — Brian calls saying he has the part and is on his way to install the pump.
6:25pm — Brian calls saying that he is still planning on installing the pump and that he has lights to work in the dark but no one arrives.
8:30pm — I walk out front to go to my car and Brian is in his truck in front of my house but leaving. He sees me and says that he needs to go get a seal kit from the store but never returns.
Wednesday — No call no show
Thursday —
2:30pm — still no call no show, called store and spoke with store manager John. Explained the issue and he said he was not aware that this was still not installed. I asked who the store owner was and he said that they do not give this information out. I later searched and found that the tech Brian is the actual owner. John said that Brian was wrapping up things and would be heading out in about 45 minutes and if it was not installed he would install it. Hours go by and no one shows up or calls.
Friday —
2:30pm — still no call no show, went to store and found the doors locked with a sign saying «The store will be temporarily closed for 3 days’s sorry for the inconvenience. If you need supplies please visit our other store on Combs Rd.
I called Brian’s cell and it goes directly to voicemail which is full. Called the store and right to voicemail.
I went to the other store and to John the manger from the other store is working there. I asked for my money back and he said that this store has no affiliation with the other store even through it’s owned by Brian’s brother. I asked what was going on and he said he thought they were closed for inventory but he also was not aware. He did offer to sell me the same pump and service and guaranteed to have it installed on Saturday by someone else but I declined as I am already out 570 dollars.
Saturday —
9:55am — Brian calls and apologies, says he has some personal issues to take care of and that someone else will be by to do the install and do a complete cleaning of my pool.
12:00pm — Finally my pump is installed, the pool was not cleaned or even touched but I am just happy to done with this nightmare.

This place is THE place to go if you’ve got a pool to take care of. Beats the Headache of going to Leslie’s and the customer service is amazing. I’ve met with Tina who I’ve now named Amazing Tina because of her help in so many areas– from Pool toys to Pool Service. There is no high pressure sales here and you won’t walk away with crap you don’t need. These folks know swimming pools and are a great local business worth supporting!

Empty shelves, overpriced parts, they claim to not carry any plumbing fittings or pvc (even though they offer pool repairs. They just don’t want to sell these parts because they want you to pay them to do the repair), they close early or whenever they need a break. I have priced out a part for a filter there that was $ 15, only to have my customer call for a price on the same part and she was told they didn’t carry it and she would have to buy a more expensive piece for $ 125. They are also rude and don’t seem very knowledgeable about pool maintenance.

I have shopped at this location for years. The manager, Shawn, was very helpful and professional. The service was more than worth the little higher prices than the box stores. Since Shawn left things have gone downhill. The last three times I have gone in to purchase very common items, not parts you would expect to order, they were out of stock. The shelves look empty and the employees don’t seem to be concerned that I keep walking out with my money still in my pocket. I think I’ll try the pool supply on ironwood. It’s not that far.

These guys always try to bad mouth other pool companies. They ask people to bring them a water sample and find so much stuff wrong and what to make a sell. They told one of my customers that their water was way off and they needed all these chemicals and their pool was crystal clear. Watch out for these guys !

Spent $ 1400 for a new variable speed pool pump installed. found out that the pump is wired into power, but not to the original control panel. Cannot control water features and salt cell burnt out as the new pump is not wired into the salt control. Was told they would come back to fix backwash valve, never saw them. Now wanting to charge me a service charge to come check their work on the electrical. Used to go to them for everything since they are right here in Johnson Ranch, but now, I will not refer them or go there for anything. Amazing to be spoken to that way after paying for a service to be done correctly. That is truly not standing behind your work.

My husband bought chlorine on Tuesday and on Thursday we get a flyer advertising that the one 5 pounds less than what he bought was now a door buster and almost 50% less than what my husband paid. I called them and the guy gave me some answer that didn’t even really make sense. BUT good customer service would’ve been them telling him that he could get an awesome price just 2 days later. We spent $ 150 that day buying other chemicals. I wanted to support our local store BUT it should go both ways. We’ll be giving our business back to Target, Leslies or Costco!

Bought a blow up pool toy for my grandkids. When we blew it up, it had a hole in it. Whent back to the store and they told us to just repair it. They said that was their policy. When something is bought new, I don‘t think I should have to repair it.

Sun Devil is nice at first — but they do not do what they say they are going to do/​fix — they have attitude and will not fix any fof the problems they might have caused — they just keep on invoicing you and charging for call backs — I would not use them ever again or recommend them — I really put trust in this company as was very disappointed in Shawn the most for not keeping any of his promises.

I like this place — mostly because the service is excellent. The prices are not as good as Target, Walmart or Costco, but these people will help you out and make sure your pool is working as it should. Plus — they are good guys to talk with!
Their chlorine tablets actually were not priced too bad with a manufacturers rebate — other than pool toys and a few other things I think their service and helpfulness overcomes the prices that come with a smaller non-​box store shop.
I have found their advice to be helpful and not just geared to them selling more products.
The only problem I have had is their hours. They have been closing at 6:00 and I am usually not able to get home from work and get there by 6:00. I understand their Summer hours will have them open till 7:00 — so that will be helpful.
I recommend this place for the service and to support a local business!

Sun Devil pool supply does serve its purpose. I do like the guys in there and they are very helpful. However, you knew this was coming, there stuff is so marked up man. They try the sell you stuff you dont need, like any other pool supply company trying to make a buck. I dont blame em but come on!!! For example, I needed pool salt and i went there, $ 10.50 a bag. 500 feet away at Walmart (of course) $ 4.00. You tell me what fool is gonna pay more than double for some pool salt. But its the only pool supply co. in the area.

These guys are good guys out here and are super friendly to chat with. Sure you may pay a little more for some of their stuff then you would if you got it at Wal Mart or Target, but I would prefer to pay a little more and not fight the crowds of those annoying places.
And to all those slamming this business (but other locations) they are not that much more expensive. I have seen stuff at Paddock cost WAAAAAY more and those guys are big and un-​friendly. The fact that they give you an option other then having to go visit «the people of Wal Mart» should make you praise them … I know I do!
In all seriousness, they have helped me with any problem I have had with my annoying pool vacuum or pool in general and it is super nice to have them right here.
****in fact I am going there right now to get a new part for the filter …