Provo Marriott Hotel & Conference Center

This is the absolute worst hotel. The staff are unhelpful and incompetent. The housekeeping is a joke. We’ve been here for a week and they have yet to vacuum the floor.
The only good thing is the location EXCEPT if you stay over the weekend — there is a club immediately outside of your window on the suite side. The staff will pretend they don’t know what it is. And then they will tell you, «Oh just wait until midnight.» And then at midnight when the music is still blasting away waking your baby, they will say, «Oh never mind let me call and see when it closes… oh it goes until 1» Unbelievable how uninformed and unhelpful they are. If only I could post video of the noise you have to endure — but don’t worry it’s only until 1 am. DO NOT STAY HERE. EVER. Worst hotel I’ve ever experienced.

Rooms are a bit pricey, but we’ll appointed and super clean. Room with a decent view. Restaurant was pretty good, the bar even better. I didn’t know they had a bar until I went downstairs, it’s not advertised, but the staff were plentiful and attentive.

Had a corporate event with over 400 people and nothing more could have possibly gone wrong. If my team didn’t show up an hour early to double check the facilities nothing would have even been set up.
— The two main halls weren’t set up — they were still 1 room with out any seats (we needed hundreds)
— The response when we said «this isn’t even set up» is «we can’t set it up fast enough» so we had to run around setting up chairs and such
— This is the second event in a row where they screwed up the number of rooms we were supposed to have.
— They said some rooms sat 50, we show up and they seat 30.
— These rooms are a furnace and 2.5 hours into the event they say casually «we just turned the air on»
— They didn’t have enough projectors even though we communicated how many were needed
— The event director won’t return our calls during this entire process
Maybe the hotel rooms are nice. If you have event needs GO ANYWHERE ELSE AT ANY COST.

Lobby, parking, pool/​hot tub, great! Rooms were nice but need a little updating. Had a king corner room which was the strangest shaped room I have ever seen but TONS of space. One pillowcase, the chair, certain part of the carpet had stains. Lots of damaged furniture in the room but in general a decent place to stay. Bed was comfortable shower was nice. HUGE closet. The room in general was just massive. Quite the hike to the pool if you are staying in the north tower. Parking was outside in an attached ramp strictly for the hotel. Easy in and easy out. Have twojackspizza delivered order the cheese bread! I thought the room was overpriced for what you got– close to $ 200 with taxes. BUT a nice place to stay after hours and hours of driving in horrible weather. Lobby was very fancy with food/​drink options.

This was one of my favorite hotels i’ve been to. It’s like an oasis in a desolate wasteland of mediocre restaurants and weird people.
Lobby bar was great with great service and the food was decent. The room service and the room itself was outstanding.

I was pleasantly surprised by this hotel… rooms were nice and clean with fresh paint and new carpet…
Space was well laid out with nice little work area separate from sleeping area…
I would stay here again

Stayed a few nights for business.
The rooms aren’t as modern looking as the lobby, but they were quiet and comfortable.
Only real complaint with the room is that the light next to my bed didn’t work. The room had a little coffee maker with coffee and tea, which was convenient.
There is a Starbucks in the lobby which made mornings really convenient– you can just grab a coffee on your way out.
The breakfast buffet was really nice, with an omelette bar, french toast, fruit, and all the other stuff you’d expect. One of the best hotel breakfasts I’ve had.
Restaurant staff were very kind and attentive in accommodating special dietary needs.
Overall the staff at this hotel are super friendly and were quick to accommodate any requests for help.
I’d definitely stay here again if I need to return to Provo.

The hotel is impressive when you walk into the lobby area. Nice atmosphere, cool fireplace, a bar with plenty of seating too. When you get up to the rooms though they are a bit small and not as nice as I thought they’d be from walking through the lobby. The rooms are a bit outdated, but still has everything you need. However, the lights next to the bed weren’t working so my room was very dim. The bed was comfortable for a hotel bed and the sheets and bedding seemed cleaned. The hotel has an indoor pool and jacuzzi which is really cool considering it was cold out when I visited! The gym isn’t small but not large either. It had 3 ellipticals, 3 treadmills, free weights and some machines. Pretty nice for a hotel gym, but I must comment that it was extremely warm in there with not much ventilation. The people working at the front desk were nice, friendly, and welcoming. Overall the Marriott was a-​ok. I wouldn’t mind staying here again I’ll say that much.

I hate to give a Marriott less than 4 stars because Marriotts are my hotel of choice and I typically spend over 100 nights a year in Marriotts. However, this Marriott had some nice things about it… but then it had some terribly frustrating things about it. It is an updated older Marriott. The rooms could not have been more typical Marriott in the décor, but the layout was horribly done with a lot of waste of space. I can live with that. What drove me crazy was the heater/​air conditioner was the loudest in any hotel room I have ever stayed in. Also, the toilet ran every time I flushed it and I had to take the top off and fix it. The service I would have to label friendly incompetence. It took forever to just get a key remade because the girl had to ask someone else questions… and she was wearing a front desk manager badge. (I think it was because they had automatically checked me out by mistake.) Breakfast was not up to Marriott standards. Nothing was stocked and service was again… friendly but incompetent.

I did NOT stay here. I live in Provo… no reason.
A very good staff in the restaurant, very helpful.
The burger was very delicious and had a nice little pepper kick to it.
I got this bacon and cheese dip with these chips. DELICIOUS! I strongly recommend this, they also offer 15% off to Unilocalers.
You offer things to the Unilocal mafia I think you deserve some love!

Clean rooms. Comfortable beds. Busy hotel because of convention center. Book early. Good omelets. Fantastic staff. Laundry service, free parking, pool, decent hotel gym. Good restaurants within walking distance. This place is very consistent. I stay here often.

I always enjoy staying here. The staff is always friendly and helpful. The rooms are clean and large.
Tip: Try to get a room in the south tower. It is newer and the rooms are larger.
Sometimes they get fully booked on weeknights and BYU game nights, so plan ahead and make a reservation.

As you walk in to lobby very welcoming and modern aswell as clean. Staff has a smile and greets you! Great area close to shopping and good restaurants walking distance. Shuttle available for guests. All staff is super friendly and quick to take care of you. It was my bday the day i was here for my meeting happened to mention it was my bday that day. When i came back to front desk/​lobby the staff had a gift bag with yummy treats for me and a bday card they all signed. What a special touch. Made my day! Rooms are clean and beds are comfy. I will stay here again!

We stayed at this hotel during what appeared to be a very busy Thursday. Very nice lobby area. Service was just ok at front desk but the bellman who helped with luggage was great. The room was large but in a horrible location on the 2^nd floor. If the window could have been opened, I could have touched the building next door. And this is what we got for $ 200. To make matters worse, the AC unit was right next to the bed so you had a choice — no air movement and a stuffy warm room or air blowing on your face all night. Internet speed is a JOKE. They should not offer it if it is going to be that bad. Finally, if you have a large vehicle, the parking garage will be a challenge– we could not get out without backing up and repositioning the vehicle to go through the exit gate. I would skip this hotel and seek other accommodations if you are in Provo.

Nice place — thin walls and floor ceiling. The Brazilian soccer team was practicing all night in the room above me. Delivery trucks started backing up to my window at 5 am.
Other than than ok I guess.

This is the best hotel in Utah Valley. That isn’t saying a lot, but this is hands down the best place to stay in the area.
The recent renovation of the lobby was badly needed, and now it looks great. Having the open bar area right there in the lobby brings a very needed liveliness to the hotel. Rooms have been updated recently and are comfy and modern. Gym is pretty nice, its cool having at outdoor pool in a downtown hotel even though it is kind of a hike to get there.
The best part of the hotel however is the location. Downtown Provo has become surprisingly hip in the past couple of years and the Marriott is right in the middle of the renewal. Walking distance from a huge list of great restaurants (Spicy Corea and Bombay House are two personal favorites) Velour is right there, and its even walking distance from BYU football games if you’re not in a hurray. The location will really be something special when the new LDS temple is dedicated.

3.5 stars.
Typical Marriott that’s not as bad as some of the Unilocal reviews would suggest. This location which is right downtown appears to have been recently renovated. Rooms are comfortable, though laid out strangely with a large wasted space in the bathroom hallway.
Jeffrey in the bar area is knowledgeable and helpful.
There’s a Starbucks in the lobby. A couple of computers located off of the lobby make due for a business center. You can copy and fax (for a fee) from there, but no scanning capabilities. Parking garage.

I stayed here recently to attend the Siberian Husky Club of America’s national show. Just the sight of people and Siberian Huskies walking around raises this place a point in my book. :-) This Marriott was the host hotel for that event.
I have also stayed in a lot of Marriott hotels and their various brands. (135 room nights for the year, so far.) This Marriott is certainly not a nice as, say, the one in downtown San Francisco, but Provo is a much smaller town and is not going to have as much demand and thus can’t charge the same rates. But, this Marriott is reasonably priced.
The Good: The staff was very friendly. There is a restaurant and coffee shop in the lobby. The garage was convenient, though a bit small. The Concierge Floor was nice (if your a Marriott Rewards member) and had a nice selection of snacks in the evening and breakfast in the morning. My room was nice, clean, and spacious.
The hotel is across the street from the Utah Valley Convention Center. There are many restaurants within a 2 minute walk of the front or back door. The hotel is a few minute walk or a quick drive to the BYU campus and their is malls and shopping within a 5 – 10 minute drive. The hotel is also a quick drive to Sundance and it is a nice drive through the mountain to Park City.
Ask for a mountain-​view room if you can get one. The view is really nice.
The Bad: The hotel seems to have been built in 2 phases. The tower and the back lower part. The lower back part is where the pool and gym are located. So, you have to traipse through the lobby wet or sweaty. The parking garage *is* small so drive carefully. The toilet/​shower room is really small.

I travel … a lot.
I stay in Marriott’s so much that when I check in the first thing they ask me is whether I want more points or a market item as my arrival gift.
So I have seen more than just a few Marriotts across the world.
And this one has to be near the bottom of the list when it comes to staying at a «Marriott».
Truth is, you would be better off staying at the Courtyard or SpringHill Suites (both about a mile north of here) for about the same price.
Just a few of the lowlights that you can expect:
1. The rooms need remodeling. Bad. And have for years.
2. The towels that you will get need to be thrown away — they have been used so much they about 49 shades of grey.
3. The hotel bar/​restaurant is worth skipping. As in, if you can go anywhere else — go.
4. Perhaps the worst thing about this place is that it has the *potential* to be great — it just needs a management team with an eye for detail that focuses on the small things.
I stay here about every 3 or 4 years — HOPING that change has happened. But it hasn’t. And I don’t expect it to.
Skip it.
There are better options close by.

i’ve been told this is the best hotel in town… but that town is provo, ut. haha. i’ve stayed here the past 3 times (in as many months) on business trips to my company’s provo office. i usually get the «executive suite» with a king size bed. comes with a wet bar (but no alcohol, this is UT people!) that has a mini fridge.
pros:
— it’s clean (ish)
— close to office and everything else (but provo ain’t super big to begin with)
— staff is mad friendly
— free wifi in your room (but that’s cause i’m using corp acct, otherwise it’s $ 9/​day)
— they’re remodelling a bunch of things to bring it up to date
cons:
— i’m in provo :(and this is the best they have to offer
— wifi interweb connection is mad slow. don’t even bother trying to stream a movie
— parking lot is super cramped. if you’re driving something larger than say a midsize, you are wrong.
— they are remodelling so a lot of stuff is in disarray or is temporarily not available.
if this is the nicest place, i’d hate to see some of the sh*ttier offerings. still, when it’s nice out, it’s within walking distance to a couple restaurants and stuff. i’ll prolly be staying here everytime i go to provo (at least once a year on average is what i’m told).