Best Western

This is under new management so disregard the negative comments from years ago. It was very clean, comfy bed and had a great area to let the dog run and play! Very reasonable rates too!

This is a CHEAPO road side motel at best !!!
BEST WESTERN SHOULD STRIP THEIR LOGO from the place!!!
Maids quit and clients should quit too.
The clean rooms are very nice and clean. And that’s about all the nice things to say.
On the bad part:
— building might not be fire compliant (missing fire doors)
— laundry room is not very clean (probably because there is nobody left to clean it)
— a good portion of the rooms were not cleaned — yet assigned by the computer to speechless clients who would open a door to a unmade room.
— hallways are plain dirty
— outdoor pool is not only empty, but unmaintained — in plain view of the registration and rooms.
— indoor pool was about clean (clean water), but unmaintained, without pool towels, dirty windows, untidy chairs etc.
— the poor reception girl was at the edge of a breakdown from addressing with talent, care and compassion, ALL THE CLIENTS with complaints.
There is only one conclusion. Owner is lazy and greedy.

this place was all right nothing special we got a free breakfast the rooms were fine we slept ate and left no complaints or praises

For a Best Western or comparable hotel I have been quite pleased with my stay here. The husband and I stayed here for 9 nights while he was out on business. The area is nice, the parking is generous and free, the room is clean and looks freshly painted, and there is an actual thermostat for the room.
We opted for the balcony river view room for $ 10 more per night. It has a roomy balcony with chairs and small table and it overlooks the mountains, river, and Provo River Parkway (trail that runs from Lake Utah up to the Canyon.) I hiked the whole 16 miles with detour out and back during my stay and enjoyed it very much. The room also comes with fridge/​freezer and microwave combo. The breakfast was a money –saver, lots to choose from!
The bed is comfortable, the linens look clean, the carpet has a few stains but the room smelled clean, the tv is a little old but works fine, there are also plenty of places to sit (a table with 2 chairs, a soft chair by the window, and a computer table with rolling chair.)
There is an indoor pool with hot tub, and an outdoor pool. There is not an elevator anywhere we looked, so if you cannot do steps make sure to ask for a 1^st floor room.

Nice people, great location if you’re in Provo, but the rooms are badly outdated. They try — I can give them that.
The TV’s need replacing. Years ago 25″ TV’s were great — but I had TV problems (with the remote) and when I was at the front desk I heard someone else grousing about their TV, too. The bed is actually probably the best part about the stay. It is clean, but you can tell that it is in need of a makeover.
Would I stay there again? Not unless Priceline puts me there again on a killer deal. Otherwise I prefer the Residence Inn.

We stayed there for one night in ¹⁰⁄₀₆. We arrived late and discovered that the sink only had SCALDINGLY-​hot water (try brushing your teeth or washing your face with that…). A call to the front desk revealed that the hotel was fully-​booked, so we thought «it’s only for one night». But, the next morning my husband took a shower and the same scaldingly-​hot water was the only option. I took a sponge bath…
When we went to check out, the two young clerks were too busy yapping to be bothered with us for awhile. I told them about the problems we’d had and I said I wanted a discount on the room. The younger and dumber of the two (they were truly airheads) said «Why didn’t you ask to be moved to a different room?!» Me: «Maybe it’s because you were sold out last night!» Her: «Oh yeah, right… we’ll give you $ 10 off» (the price was $ 72 + tax). I told her $ 10 was insulting, the scalding water was also a *safety violation* and I wanted *$ 25* off. Her: «Why didn’t you call Maintenance?!» Me: «It was late and we were tired — and it didn’t occur to us to turn on the shower *last night* to find out if there was anything but scaldingly-​hot water. We discovered the shower problem this morning and there was no time to wait around for Maintenance». Her: «We only give $ 10 off for complaints». Me: «Fine, then I’ll speak to the manager». Her: «He’s not here». «Me: «No problem, just call him». Her: «He went hunting this week-​end» (it was a Saturday). Me: «Does he have a *cell phone* — and isn’t he or someone else on-​call for *emergencies*?» Her: «Yeah, but his cell phone might not work in the mountains». Me (through gritted teeth): «Maybe it WILL work, so why don’t you try calling him?!» She then asked the other clerk for permission and she received reluctant consent. I specifically told her I wanted to talk to him, because I was sure she’d paraphrase it to be dismissive of my complaint. She turned away to have a lengthy conversation — and when I signaled that I wanted to talk to him, she *hung up* a few seconds later (!). Me: «I said I wanted to talk to him!» Her: «He’s in the mountains and it’s not easy to get cell phone reception». (Twilight Zone moment: If it was so difficult to get reception, how did she ever have such a *long* conversation with him?!). Me (impatiently): «Did you at least get an answer about the discount?» Her: «Oh yeah, he said to take off half the price».
Postscript to this ridiculous saga: We received our Visa statement and discovered we’d been charged (the full night’s rate) a month *before* we even stayed there (!). I called Best Western’s Customer Service Department («customer service» being an oxymoron) and spoke to a woman who could not have been more DISinterested. She read from her script and said she’d have to call the hotel, because only *they* had the «power» to resolve this problem (and I thought «Oh, great! They’re the ones who made this stupid mistake in the *first place* — and now they’re going to *fix* it?!»). I insisted she call me when they’d credited the money and she reluctantly agreed to do so, plus she said it would take a maximum of one week. A week passed without a phone call, so I called her again. She wasn’t there, so someone else (who cared about as much as the first one had [meaning, *not at all*]) said she’d look into the problem. I told her I had no confidence whatsoever that anything would be resolved (just a «hunch») and I requested a supervisor. She initially *refused* to «allow» that, but I insisted even more strongly than she resisted and finally I just wore her down (maybe her script didn’t allow for many rebuttals). The supervisor looked up my complaint and told me the original person had contacted the hotel, but the hotel said they couldn’t credit me without first obtaining a copy of my Visa statement — and they told her they’d contact me. Naturally they’d never contacted me (!), and of course the other person hadn’t bothered letting me know they’d (supposedly) be contacting me (!). The supervisor then backpedalled and said a copy of credit card statements are «always» needed for resolving problems — but when I said I would *obviously* have faxed it a week before if only I’d been *told*, she «couldn’t understand» why I hadn’t been told «since it’s SOP». Before I even sent the fax, I received a call from the original Customer Service person (she must have miraculously been found in the employee snack room). She had the nerve to be *annoyed* with me for «complaining» to her supervisor (!). I gave her a piece of my mind and she then said the hotel had «just» credited my Visa account (wow, what convenient timing!). I managed not to laugh hysterically, but meanwhile she read her script about how sorry she was (blah, blah, blah). The credit was finally posted a few days later…

First, know that this hotel is also called «Cottontree Inn».
Second, let me tell you what I look for when I form my opinion about a hotel:
–The number and quality of «complimentary» services,
–General comfort of the room & amenities (view, bed linens, poofyness of the pillows)
–General customer service
–And (I’m embarrassed to admit) the quality of the toiletries (are they brand name? Spa-​quality?).
I’m actually not a hotel snob, but when you know what makes you happy…
That said:
«Complementary» Services —
Free local newspaper, Free USA today in the hospitality room, Free breakfast, Free parking.
(Comment about breakfast — I think they claim 18 items: sliced wheat and white breads, muffins, weird scrambled eggs that are not in fact all scrambled up, but are cooked in the shape of circles, sausage patties in the same shape — which I might add, draws you into making a breakfast sandwich, bacon, a cool waffle iron with a waffle batter machine, juice machine with OJ and Apple, coffee machine, hot beverage machine with two kinds of cappuchino and a hot chocolate, fruit, oatmeal, 3 types of cold cereal, and yogurt (was that 18?)) Anyway, this breakfast beats a continental breakast any day!
General comfort of Room and amenities:
I got a room with a view of the river… outside of the Christmas pine planted in the middle of my window view, freaking me out everytime my peripheral vision thought it was a person looking in, it was a damn good view! I think getting this room was only a $ 10 price difference! White clean bed linens, matching fluffy pillows with white pillowcases, and if it wasn’t a down comforter, it was a good imitation. Fridge and microwave in my room (but not available in all rooms), standard coffeemaker and hair dryer. Looks like they renovated the bathroom — had «rain» showerhead, clean marble tile. TV was still old fashioned bulky one, but you could buy video games on the hotel channel for the kiddies.
General customer service:
My remote control for the TV didn’t work. I asked housekeeping for bandages and batteries — when I returned home, all requests were fulfilled. Not sure if the $ 3 tip I left helped with that.
Toiletries:
Bath and Body Works Coconut and Lime Verbena shampoo, condiitoner and soap. I don’t really care for the smell, but they’re still selling that line at B&BW.
Disappointments (minus one star):
–Doesn’t seem wheelchair accessible — I parked on the side nearest to my room, was rolling my wheeled luggage into the building — didn’t see any easy «driveways» on the sidewalk, even near the Handicap parking. The doorway to the interior of the hotel on that side also required a little step up.
–Noisy appliances: outside my room are the vending and ice machines — right in the hallway — very loud machine humming at times. The heater in the room very loud when it turns on the regulate the room — can’t hear the TV very well when it does that. The refridgerator in the room can have a loud humming sound too… I unplugged it on the first night I slept; the next day I realized i essentially defrosted the freezer doing that.
–Not very Green — for you Eco-​warriors, know that they serve breakfast on styrafoam plates and cups, and the housekeeping staff take all your towels even when you hang them carefully back on the towel racks. Furthermore, I don’t think I saw any recycle bins there!
Overall — I would stay here again. You get value for how much you pay. Good place to stay if you have a family and/​or are visiting Brigham Young University.