Avis Rent A Car

I checked around for a economy car rental and this place was the least expensive. I arrived and was promptly attended to the car was ready and I had keys in hand in less then 5 minuets. That’s how I like it quick and efficient. I highly recommend Avis. I use yo travel for work and I never had a bad experience from Avis no matter what state I am in.

I rated this one star because 0 was not an option. Our car was totalled in an accident the week of Thanksgiving and we were desperate to find a rental place that still had cars available. This location is 1.5 hours away from our house but when I called they said they had a Chevy Cruz available for us, so I reserved the car over the phone. We arranged for a family member to drive us up there the same day. I was told over the phone that our total would be $ 110.00 and that included taxes, fees, etc. When we arrived at the Avis counter, we told them that we had a reservation. They were able to find it and asked for my credit or debit card, drivers licence, and social security #. The woman said that they take a $ 200 deposit from the card on top of the $ 110. I was a little annoyed because that information was not disclosed over the phone when I reserved the car. She said there is nothing she can do. I said fine and decided to go through with the rental anyway. The woman helping then had trouble with the computer and a younger guy took over. He said that with debit cards they have to do a credit check and it could be avoided by using a credit card. We dont have a credit card so i went through with the check. He put in our current address as our billing address so our card declined. I explained that our billing address is different and the man saidtsaidthat there is nothing he can do because it has to be our current address and our current address needs to also be our billing address. At this point i became irritated and the man then said it was partially OUR fault for not finding out payment requirements prior to making our reservation. He also said they only have a Crown Victoria, not a Chevy Cruz. The guy infront of us and the people at the counter next to us were also denied rentals for similar reasons. The manager repeatedly said that his hands were tied and there is nothing he can do.
So basically, even though we made a reservation they gave our car away anyway. We left and were lucky enough to find a Hertz in Draper (another 30 minutes away) that had a 2013 Hyndai Elantra. The service was so much better and we didnt have any problems with our card or the credit check.