Omni Providence Hotel

The hotel was clean but didn’t feel like a four star hotel. The biggest issue is the thermostat didn’t go lower than 68 degrees so I felt like I was burning from the inside out the entire time. They brought a fan but that didn’t really help.

I stayed at the Omni Hotel while on business earlier this week. The clerks at the front desk were knowledgeable and friendly. The hotel room was clean and pretty big considering the location. The bed was super comfortable. The bathroom was large and the hotel provided toiletries were nice and high quality. The Internet in the room was $ 9.95 the only downside of the hotel. Overall, a great experience. I would stay here again.

So I appreciate that this hotel is in the center of a small city. However, it should either have taken care to upgrade its windows or else be more culpable with respect to outside noise. After a long flight, I was trying to get some sleep. After some sort of game at the nearby convention center, two kids started banging on pickle buckets — «durmming» — at the front of the hotel. This lasted more than an hour… I called the front desk to ask a man named Serrat (spelling?) to tell the kids to stop. No action. I called back 30 minutes later. No action, but he transfers me to some unknown person who never picks up the phone. I call a third time, and he says «we can’t do anything, but you can call security if you want.» Isn’t that HIS job — to talk to his staff? In short his rudeness and the sheer noise outside the hotel made this a VERY unpleasant night. I would strongly recommend to not stay here.

Really regret staying here. This hotel desperately wants to appear nicer than it actually is. Here’s the breakdown:
–Room was eh. Not terrible. Small and boring even though we upgraded to a premier room. Not filthy, but not clean.
–The restaurants and café in the hotel are terrible. Bad coffee in the morning, worse food at night, mediocre service. Highly overpriced despite all of the shortcomings. We paid $ 10 for a bottle of water! The wine list was a bad joke.
–The pool was SO GROSS. First of all, the entire 8^th floor smelled like they just shocked the pool with chlorine. Honestly, I was almost choking, which made it impossible to use the gym on the same floor. The pool area itself was soaking wet, steamy in a gross way, and there was trash everywhere, including glass beer bottles. It looked like a stampede of frat boys and children had just come through. We were SO looking forward to the pool and once we saw it… you couldn’t have paid me to go in there.
As for other details, the front desk staff was friendly but disorganized and their room key machine was broken. The lobby was frigid. The valets were friendly but they really stick it to you with parking here. The elevators have a ridiculous room key slot which was malfunctioning every time we tried to use it. The hotel is also connected to the mall which means there was mall traffic wandering around.
I wish we’d spent our Valentine’s Day weekend elsewhere, such as the Dean Hotel or the Hotel Providence because this place was pretty awful. There are some nice picture of this hotel online, but if you go by those you’ll be sorely disappointed.

No mini bar. Room service burger was expensive and soggy. Bed smelled like the last guest (I guess). For the price, I expect more.

I was a guest at this hotel for one night after finding a good deal on priceline. Omni usually had a really good reputation in any city I’ve been to, but this location didn’t really impress. The room itself was really standard overall with no frills. I found the hallways and elevators to be a little rundown and not maintained very well. I was also really surprised to find that there was a charge for wifi for $ 10 per night which was not clear when I signed in. Luckily, the representative at the check out desk waived the fee because I expressed my frustration.
Valet parking was the only option that made sense because I needed to move my car in and out more than once during my stay and the local garage charged for every entrance and exit. $ 28 for the night was steep but few locations nearby give you little options.
Location was great overall because everything is walkable in Providence. You’re 10 minutes to Brown University, 15 to Thayer Street, and just 8 to the heart of the Financial District and the canal area. You also have a skyway access to the Providence Place Mall if you need to stop by.

I was a special guest at a convention booked with this hotel in 2014, and again in 2015. My first time around, the hotel was something of a nightmare, with rude security staff, poor room service, non-​working WiFi and heat, and a generally rotten experience. The topper was when I got lost trying to find my way into the hotel and opened a rear door to look for help. A security guard yelled at me that I wasn’t allowed there, and when I told him I was a guest in the hotel and couldn’t find my way to the lobby, he merely shouted, «Well, it’s not here. Get out of here!»
This year I returned for the event. As I was to arrive early in the morning after the red-​eye from the West Coast, I made special arrangements that my room be available on my arrival that morning. I’d recently had to sit in a hotel lobby for 9 hours waiting for my room to be ready, and I didn’t want to repeat that experience. I was assured as late as 2:30 a.m. on my arrival day that my room would be ready. At 7:00 a.m. I arrived, and sure enough, my room wasn’t ready and wouldn’t be until 3 p.m. I called for management and showed them the messages I’d received from the hotel guaranteeing my room on arrival, and finally they were able to find me one, even though I’d been told there wasn’t a single one available yet. When I got in it, a large air-​cleaning machine was going, the windows were open, and a smell of fresh puke pervaded the room.
The room situation became clearer when I later learned that the convention had reserved 150 rooms for guests, but that the hotel had without notice canceled all but 50 of those reservations. Since two thirds of the convention guests found themselves without rooms, I can only suppose I was lucky I had one at all, even if I had to fight for it and it smelled like a frat house bathroom.
I ate almost every meal by room service, as I hadn’t many options with my work schedule. Every meal but one was inedible. I would rather eat a picture of a sandwich than the actual sandwich they served me, and despite my tendency to engulf food, I was unable to finish any of the meals but one. The one that was edible, that I could finish, was the shrimp cocktail. $ 29 for 3 shrimp.
Fool me once, shame on you. Fool me twice, shame on me. You don’t get a third shot at me, Omni.

Beautiful hotel, and friendly valet attendants! During checkout, there was a guest services person who was extremely courteous and helpful, who didn’t charge us for wifi access and gave us info on how to get free wifi in the future by joining their free rewards program.
My issues: before checking in, I called the hotel to inform them that I have a feather allergy. They said they would take care of this before we arrived. Once arrived, the person checking us in had a bit of an attitude to start with, accused me not calling or maybe calling the 1 – 800 number and then told me it would take an hour to de-​feather the room. She said I could get the feather bedding removed, and that could happen within a few minutes. When asked what the difference between de-​feathering and removing the feather bedding, she looked irritated and couldn’t really answer the question. Other issues: Because the hotel is attached to the convention center there was a lot of foot traffic throughout the hotel and it seemed like some homeless folks were taking refuge in the common spaces.

Booked the Omni Providence through
, because, even though the discounted price was still $ 200 per night, it was about $ 50 less than regular price at the Omni or other nice hotels in the downtown area.
The location wasn’t my preference (it’s sort of divided off from the rest of the easily accessible city by I-​95, the convention center and its giant parking facility, a giant shopping mall, a giant warehouse, and road construction on the street – one or more of which will also be the view from your room).
And buyer beware: you’re stiffed by unexpected costs at every turn.
Parking in the convention center parking lot is $ 18 per each time you drive in and out within 24 hours, and $ 18 per day, if you leave your car parked there throughout your stay. You can pay for valet parking, but it’s only a little less expensive.
They also charge you for WiFi. Yes, that’s right folks, welcome to 2002. You know that free WiFi you get EVERYWHERE else, including the Motel 6 in Podunk Iowa? It’s 9.99 per day EVEN IF you select the minimum grade. I don’t know what the high speed would have cost. They didn’t tell me at login that there even was a cost, much less how much it was.
And room service charged the usual arm and leg for two cokes and a glass of mediocre wine, and then added both a service charge and a delivery fee on top, but then still expected a tip. I live in New York. I tip all the time, and tip generously. But what the heck is a service charge and a delivery fee if not a TIP?
The room was pleasantly average. Nothing particularly special. It was clean (should be a given). TV was okay (another given). The shower curtain rod was loose. And they do that weird thing a lot of hotels do these days where they tuck the duvet and top sheet in all the way around the bed, which means, when you untuck them to get in, everything comes untucked, bottom sheet, mattress cover, and all. At least the pillows were full-​size.
The front desk staff was coldly polite, and scripted, and were thrown off by uncommon questions or concerns, which is odd for an otherwise disarmingly friendly and gracious town like Providence. (The valets on the other hand were friendly and helpful.)
Speaking of Providence, we enjoyed the town and the people. Next time we’ll stay somewhere else and enjoy it even more.

Location is well situated in the downtown area, directly attached to the nearby convention center and also a mall. Staff are helpful and room is nice. The key cards though are outdated and for three days running I cannot get into my room, and they keep promising to fix the issue, but then just do the same thing. Not very impressed.

My boyfriend and I stayed here for just a single night in late July.
Pros:
The location was perfect. We stayed in a king size room – very spacious room as well as the bathroom! The receptionist didn’t seem overly friendly, but was very professional. Check-​in and check-​out was very efficient although the desk was extremely cluttered with lots of loose papers laid out everywhere.
Cons: Room service is limited – not too many options and over-priced.but what hotel room service isn’t? Also, bed was not very comfortable… seemed old and was not firm at all.

Stayed here for a week when I first arrived as a foreign student last year. A nice (but hilly) walk to Brown, close to the Waterfire display at night, skywalk to the mall, and plenty of restaurants to choose from. The room was spotless and so quiet! Would definitely return!

Stayed at this hotel for two nights this past weekend. A gorgeous hotel with a welcoming lobby and very friendly concierge. The décor of the hotel is beautiful and stands out to other hotels.
I stayed in a one bedroom, king size bed, with a bathroom. The space was great, enough storage and closet space, and the bathroom was open and beautiful. The towels were very comfy.
The view outside wasn’t that nice. And the bed, although being big and comfortable, wasn’t as firm as I thought it would be. I definitely needed more pillows because I woke up several times throughout the night.
The pool wasn’t that big, and very cold. I would recommend the whirlpool instead.
Valet was very nice too. And didn’t take more than 5 minutes to get my car. Overall, a beautiful hotel to stay at, and would recommend to others. Only thing is, they are a little pricy.

I’m still blown away by what an amazing experience it has been here! My wife and I booked a room for our anniversary, and Claudia made us feel welcome with her warm personality and kind approach. Knowing it was our anniversary, we were given a room with an absolutely wonderful view of the State House. Later in the evening, we were surprised to get a knock at the door, and a charcuterie plate with champagne as a gift! The courtesy we were shown will stand out in my mind for years to come!

Great location, average hotel stay.
If you don’t feel like leaving or venturing out, your food options are limited to Centro Restaurant, Fleming’s Steakhouse, Morsel’s, or guest room dining.
Fitness center is good, it’s almost a full-​sized gym. Treadmills, ellipticals, stationary bikes, free weights, and weight benches — there are several of each, so don’t worry about not having enough equipment. The whirlpool hot tub, and indoor heated pool are nice features too.
Upon exploring, I found that there is a huge ballroom as well as several meeting rooms for whatever formal or business event you may have.
Self-​parking is available at the Rhode Island Convention Center Garage next to hotel; rates may vary. Fleming’s and Centro Restaurant also offer valet parking for $ 9 (from 5−11pm) Local pay-​to-​park lots are located within close proximity too. The hotel is a 10-​minute walk to the Amtrak Station and a 15 – 20 minute drive to TF Green Airport.

We stayed here for one night recently and LOVED it. The attention to detail is stellar. Upon checking in with two young children, they were given cute little backpacks with cups, straws and activity books. The woman at the front desk sent up cookies and milk later in the day for the kids. The restaurant is very nice with delicious food. Most importantly, this place has fantastic, direct access to everything downtown. You don’t even need to go outside to get to the convention center, Dunkin Donuts Center or the mall. Everyone was super friendly and very helpful.
My son left his t-​shirt in the pool area. I figured it was gone for good but, given the outstanding customer service we had received during our stay, I gave them a call. The loss prevention guy actually tracked down the shirt and is arranging to send it to me. Completely consistent with the excellent treatment we received throughout our stay!

MY HUSBAND GOT FOOD POISONING FROM THE ROOM SERVICE. We arrived late and he ordered the chicken wings with in an hour or so of finishing he was in the bathroom until the following day. The staff couldn’t be bothered with our complaint. Needless to say I will be calling the board of health this week.
Their rooms were average not 4 star. We had two double beds and we were squished together and my husband feet hung off the edge of the bed.
The public areas are nice but a bit deceiving to the rest of the experience.
All and all beyond horrible. Do not stay here unless you want to get sick. Terrible
Go to the Biltmore instead!

Had a 3 night stay at this establishment as part of a mini-​conference. You could tell that this was a busy area over the weekends. There were many people going through the hotel between conferences, activity at the mall and the access to parking.
The conference facilities were great — spacious, private, and the amenities with it were great — breakfast and lunch.
The room was really nice as well — bathroom was spacious, beds were really comfortable, comforter and sheets were great, ample outlets (big plus!), great lighting, in room desk, robes and ample towels. Maybe due to being exhausted by the end of the night, but I did not notice any noise issues that others have mentioned.
I did not use the pool facilities, but I did utilize the access to the mall. This was incredibly convenient for me — access to food and restaurants, along with some shopping just a short walk away.
I took a cab in to the hotel from the airport, so I cannot speak for parking costs. I noticed that there were valets parking vehicles though. Wi-​fi is not difficult to get for free — just sign up for the Omni loyalty rewards program.
In short, I didn’t find the cost overly pricey — I felt the quality of the stay was great and the amenities were extremely convenient. I found the front desk staff and even the bell boys and valets to be very friendly and helpful when needed. The lobby is very welcoming as well and was a great area for our group to casually gather.

Let me start by saying that the hotel has a beautiful lobby. The staff was friendly and the rooms were actually really quite nice.
We can’t exactly blame the hotel but it’s just a loud place and it seems to be a bit outdated so the heating system didn’t work properly.
I would stay again for a similar rate to what we paid but certainly not for the typical rates!

Mixed feelings about this hotel. It has a great location — walkway to Providence Place and Convention Center. Rates are decent, but you need to factor in that you pay for parking ($ 28/​night for valet and $ 18/​night for self-​park) and wifi (yes, really. 9.99 a day for regular access and 14.99 a day for premium access). Beds were pretty comfortable. There was hair on the floor in the shower when I went in.
All in all, I will stay here again because of the location, but I won’t expect too much.