Citizens Bank

Wow! I see all the bad reviews and wonder why. Personally the Stop and Shop branch on Garfield in Cranston is by FAR the worst one.
When I come here, I typically don’t have to wait in line very long. I am greeted by friendly, helpful people. I’ve never had a problem that they didn’t promptly fix. Is it bad to be on a first name basis with pretty much everyone at your bank? I know all of their names and I’ve been going there for over a year now… so they don’t even need to see my ID anymore!
I live 15mins away, and I have a Citizens 5mins from me… so why do I drive 15minutes to go to THIS branch? Why wait in line for 1+ hours at the Garfield branch, when the West River branch only takes 5 – 10 minutes? Even with travel time it’s faster!

This Citizens bank is the closest to my current business. I went there the first day I was in business to get change, they bitched and hawed that I didn’t call in a change order. Meh? I’ve been in business for a lonnnng time, I’ve never had a bank ask me to call in a change order. I DO NOT DO BUSINESS WITH THIS BRANCH, and NEVER WILL AGAIN. I drive allll the way down Charles Street to a friendlier bank who has NEVER complained when I ask for $ 100 in singles!

This is there worst branch. Everytime i come here the teller are either not working and hanging out in the office with the line going so far people cant get to the red box. Or there working very slow cuz there to busy talking to each other about what i wouldnt call bank talk and if u dont have account you pay 5 $ extra to cash there check they give you a hard time about not having a account maybe some people just dont need a account at citizens