Big Daddy Taxi

Every time I visit a friend in Providence I call Big Daddy Taxi and they always show up to the bus stop within 10 minutes and are reasonably priced. I also use them when we go out for drinks and my friend doesn’t want to drive drunk and never had any problems with them!!!

I was recently in need of a cab and the office I had been at, called a cab for me. They told me they would call Big daddy and I said ok, I just wanted to get home anyway. I was given the phone and the dispatcher asked were I was & where I was going. I told them where I was at, 18 imperial place & gave my «to» address… the dispatcher asked me to repeat where I was. I repeated that I needed a cab to pick me up at 18 imperial place & I was asked to repeat myself again… then again and again and again. I even spelled the address 18 i-​m-​p-​e-​r-​i-​a-​l place. It took 10 minutes and then the office desk where I was struggling to call for a cab at, asked if they could give it a shot. They repeated the address a few more times & soon had to start listing off landmarks, in the hope that one might be recognizable… so big daddy can not be relied on to find it’s way around town. If you call big daddy, you call at your own peril & pray that they don’t get lost on your fare.
It might be worth noting that the dispatcher had a HEAVY indian accent, which is probably why he could not make sense of my american accent. Normally, I would understand being confused by an accent that your not used to … but if your a taxi cab dispatcher in America who has a hard time understanding american accents, you shouldn’t be a taxicab dispatcher working in America, with american clients.

I used to use this company very frequently because I did not know of my alternatives. My experience has never been good, and often it’s been terrible.
The cars are dirty, some are dented with chipped paint like from an automobile accident, and one guy had to MOVE HIS KID’s CAR SEAT so that I could get into the car. I’ve never had a friendly driver and most of them appear to be pretty sketchy people.
Worse, the dispatcher is a serial lier. On multiple occasions, when my taxi had not arrived on time (read: 20 – 30 minutes late) I called the dispatcher and to ask him what’s up. I always got the response, «Oh, your taxi is less than 5 minutes away.» Problem is, it never arrived in the next 5 minutes. And if I called again I’d get an identical message. It’s obvious to me that he offers the same lip service to anyone who calls asking about their late taxi. On that note, NONE OF MY TAXI’s HAVE EVER BEEN ON TIME. And I’m talking about more than 15 minutes late.
All in all an absolutely terrible service. Don’t put up with these people. Just use Über.

Literally the worst experience in taxi service ever. They were 40 min. Late and when I called a 3^rd time to get an update they said «who the fuck do you think you are you fucking faggot» and canceled my cab. Just do yellow cab — never deal with them. FYI they are also college taxi for college hill don’t let them fool you.

MOST HORRIBLE COMPANY EVER!!! Drivers have no clue where to go, they can’t even follow GPS. I reserved a cab at 11am for a 6:45pm pick up. Called at 6:50. Dispatch told me thst cab is on the way. Called back many times, I was told cab was 5 minutes away. At 8:15pm my neighbor gave me a ride to work. Big daddy called me at 9:15pm to tell me driver was out side. What a joke. If you see a car with a flying horse on the back watch out. Drivers are a danger to everyone on the road.

Scheduled a cab for 30 minutes earlier than necessary. It seemed excessive until a cab showed up 45 minutes late and I missed the train to the airport. Don’t expect this company to call you if they’re going to be late. Take the dispatcher’s estimate on wait times and multiply it by 3.

TERRIBLE SERVICE. Called 2 days in advance to reserve a cab for Saturday night. They arrived 30 minutes late! Each time I called they said they’d be there in 5 minutes. At the end of the night they never came to pick us up even though I reserved a cab for 1:45. Avoid this service at all costs.

The WORST!!!
I wish I could give negative stars. It does not even warrant one star.
I called a week in advance to pre arrange an early pick up. Confirmed the night before because we had a group of 4 with 4 suitcases. So I needed a van for a 6am pick up to arrive at my destination at 6:30. At 6:18, I call to ask where they were and was told the van broke down and they would be there in 10 mins. Could someone call me??? I call again and 6:28. And was told 10 mins again and he hung up in my face while I was talking!
At 6:41am, they called to say the cab was outside!!! I was long gone.
I ended up driving my personal car and leaving it to be retrieved by a friend. Never again… Never!

Never showed up, had to take our own car to the airport. When I called to cancel, I was rebuked by the call center and told the driver was just around the corner — what they had been telling me for the past 20 minutes.

Do not use unless last resort.
The van we were in was unregistered, the speedometer was broken, every possible alarm on his dashboard was in, he arrived 20 minutes late, and we were charged 30 dollars for a 7 mile drive.
All those crazy taxi regulations exist because terrible companies like this.

Dispatch barely listened and cab never showed up upon recall I was promised cab was «on the way» its been 3 hrs my wife is still waiting to see if they will come… I got a ride to my train from a reliable cab meanwhile will leave the a good review… NEVER use these guys if you are on a schedule …

Summary: Don’t use Big Daddy Taxi unless you really have to. We misse. d our bus ride to Boston because Big Daddy Taxi did not show up on time. The taxi arrives at our address — 30 minutes later — the driver calls us finding out where we were. Of course we were no longer outside, so we tell him was 30 minutes late! But instead of apologizing, he becomes rude over the phone. This is not our first negative experience with Big Daddy Taxi — but we gave them the benefit of the doubt those times …

How are these people still in business?

I have lived in providence for quite a few years now and take cabs around QUITE frequently. I had issues with Big Daddy on several occasions a year or so ago. but it was during rush hour, and our cabbie said that the dispatcher was «getting old and delirious» so I let it slide. particularly because it beats walking home from work late-​night alone as well as driving after a few cocktails.
Tonight, I decided to give them a whirl again (it would have been a pretty HIGH fair. not just from one place to another in the city)
The dispatcher was EXTREMELY rude and hung up while I was literally in the middle of saying «thank you» again– not necessarily a dealbreaker. Not everyone enjoys what they do for a living.
A few minutes later, I found a much more comfortable, inexpensive (free) ride and had called to cancel the cab. I tried 3 times in a row, as there was no answer. and I did not want anyone to drive out of their way and potentially miss out on another fare. Finally, I get an answer… And was told that if I wanted to cancel, I would have to «go outside and give the driver a service charge and they would NEVER pick me up. Ever again.»
Not the best approach in my opinion, but I understand. So I walked down from the third floor which takes all of. two? Minutes? And there was no one there. I always give people the benefit of the doubt, but this is not the first. or second. or third. or even fourth bad experience I’ve had with Big Daddy. You are in the SERVICE industry. So am I. Therefore I tip very well.

I am currently at Miriam Hospital visiting my sick father.
I called Big Daddy needing a cab back to the train station and was quoted a 20 minute wait time Hoping to get a car a little sooner, I called a few other taxi companies.
Apparently, Big Daddy dispatches for multiple companies. When the dispatcher recognized that I had just called, she said «you just called me, because you’re calling around other companies, I am not sending you a car.»
Bullshit! What kind of service is this?!?
Fuck you Big Daddy!

UNDER NO CIRCUMSTANCES SHOULD YOU EVER USE THIS CAB COMPANY!!!
24 hours advance notice is apparently not enough. On top if it all the dispatcher was ignorant to put it mildly, ending their eye opening display of how not to serve a customer by hanging up the phone.
It doesnt get any worse than Big Daddy Taxi — avoid at all costs!

I have used Big Daddy 4 times recently with excellent service. They arrive within 10 minutes, cars are clean, and the drivers are pleasant. They pick me up no matter how short the distance. I’m more likely to use them instead of other options since I know they are dependable.
FYI: The cars are unmarked and the ride is not metered.

Why is it so damn hard to get a cab in Providence? This is a huge pet peeve of mine. I used Big Daddy a few times in the past and had good experiences. Although one time I was told when I called that they accept credit cards. When we pull up to my house the driver then tells me they don’t. I had no cash so he had to drive me to the ATM. It was one of those nights when I just wanted to get home and I’m finally at my front door and we have to pull away.
The last 4 – 5 times I have called it’s been a terrible experience. Usually the phone just keeps ringing. Other times they tell you it’s a 2 – 3 hour wait. The very last time I called they were my last choice. I had called 3 cab places and couldn’t get one. So I decide to call Big Daddy. I was stranded at the Hot Club and just wanted to get the hell out of there. They answer and I say I need a ride from the HC to my house. The guy says ok ten minutes. After I hung up I started thinking… It’s about 11pm on a Waterfire night, total shitshow downtown, he didn’t ask my name, didn’t take my phone number, they aren’t showing up…
They never did.

AWFUL. My driver was falling asleep at the wheel. I tried talking to him to wake him up, with little success. He swerved off the road a few times. I called the office once I got to my destination, and they said a manager would call me back. He never did.

Holy sh*t these guys f’ed up…
They gave me a 15 minute wait time. Cool. 1 hour later I call to see where they are. they hadn’t even dispatched anyone to come get me yet. After confirming that I’m still interested in getting a taxi (!) he finally got a driver to respond. 20 minutes later the driver calls and asks if i’ll still be there in 20 minutes (!!) so I say yes and I assume he’s on his way.
30 minutes go by and we hop into another cab company’s car (we actually thought it was the big daddy driver). Upon finding out we got into another cab company’s car, I proceeded to ignore the calls coming in from Big Daddy’s driver. I honestly felt bad that I told him we’d be there in 20 minutes and weren’t… Well today I checked the voicemail left on my machine: «yeah this is the driver from big daddy, I’m trying to call you and you’re not picking up so I’m not gonna head there. If you want a cab, you’re gonna have to call back the office.» (!!!)
Yeah, F you buddy and the Cab Company you drive for.
Don’t support a business that doesn’t deserve your business.