Oceanfront Realty

My husband and I have just returned from a 2 week vacation in Kauai. We have no complaints about the condo we rented, but rather with the rental agency. We rented through Oceanfront Realty (
) and thought all was well until 4 days into our stay. We had originally booked one week starting 4÷6÷16 and we’re having such a perfect stay that on ⁴⁄₁₀ we contacted Oceanfront to extend our stay an additional week. We got the go ahead that the unit was available and agreed to the additional charges.
The very same day we extended our stay, the unit directly upstairs from us (we were in Pali Ke Kua 130), began a remodeling job. This was 4 days into our original stay. At no time when booking our original stay or when we extended our stay did Oceanfront inform us that a MAJOR remodel would take place over our heads. When I called Oceanfront they feigned ignorance until I questioned how the HOA could not have requirements to advise surrounding units of construction plans. Once they acknowledged their gaff they said we were welcome to find another unit, I told them I felt it was their responsibility and they offered a lesser unit, albeit a better view, but said we would have to pay more and pay a second cleaning fee. I insisted this could not be acceptable and that they needed to absorb the costs. The woman I spoke to said I would need to speak to someone else the following day as she could not authorize an exception.
The following day I sent an email to Oceanfront with my complaint and requesting they compensate us for our disappointing situation. We wanted to keep our unit as it met our needs for our family better than what they offered. I received a phone call that the owner of our unit would not provide any discount and that she couldn’t do anything. I told her that our contract was with Oceanfront and not the owner, at that point she offered us a fruit basket for our inconvenience of having 8 am to 4 pm noise on our vacation. I told her this was not acceptable and she said she would call me back. She did call back and offered a 10% credit for the 10 days we were effected by the construction noise. I accepted her offer as I did not want to expend any more energy on this during my vacation. We are back now and I still do not feel we were adequately compensated.
Oceanfront Realty knowingly rented a unit that was directly in the middle of a construction zone. I feel they breached our contract and did not provide the peaceful experience we were sold.

We’ve been to Kaua’i several times, but this was the first time we’ve ever rented a vacation home and our first experience with Oceanfront Realty. We had a few serious issues when we arrived at the house, but it was late, so I sent an email to Oceanfront asking them to call me in the morning. To my pleasant surprise, Jaymie called me that night as soon as she saw the email and took immediate steps to begin addressing the issue. She stayed in touch throughout the week to make sure everything was okay. The house we rented was a new property to not only Oceanfront but the property owner who only bought the property a few months ago. They were attentive and took care to address issues they weren’t previously aware of. I might not rent the same house, but I would certainly rent through Oceanfront again.

We ALWAYS choose Oceanfront Realty when visiting Kaua’i. So I thought it was about time I spend sometime to post a review. The staff are always so friendly and helpful. They treat us like family. We have stayed at several properties all of which were truly FANTASTIC. They have a 24 hour emergency line that comes in handy when you lock your keys in the unit (Ooooops — Sorry). And are always ready to help in any way to make your stay on the island a wonderful experience.

I recently rented a Princeville condo through Oceanfront Realty. We had a mediocre experience. This was really not due to Oceanfront, but because the neighbors above our condo believed it their right to begin a marching band each morning at 5 AM. Sometimes they waited until 6 AM. We talked with Oceanfront, they spoke with the property manager who spoke with the upstairs heavy-​footed and selfish residents – all to no avail. I leave this holiday exhausted because it was not possible to sleep in the mornings. What would I expect Oceanfront to do? Honestly, I do believe they tried, but now knowing how bad this situation is, they are under an obligation to warn others of the rude and boorish behavior of these upstairs tenants. Each person I spoke with at Oceanfront was professional in their approach, so this review is not to be reflective of them, but of the situation with this condo. As I was ultimately advised: ask if there are people above you. Apparently this is the best you can do because once you are there, well, you are without recourse.

I did a long term rental with OFR and they were amazing! I had rented a place off of craiglist and it wasn’t at all what I expected. The very next day I called OFR and they found me an awesome place at the Cliffs and I got to move in the same day, no questions asked. They were friendly and cooperative. I’ll rent from them again for sure.

We couldn’t stay in Kauai without Oceanfront Realty.
Being repeat customers and having experienced things like locking myself out of our condo at 11:30 at night and needing their help to get in to having any problem that may happen like a light bulb burning out or gas needing to be filled in the barbecue, they are at the ready and ever so helpful. Allowing us the flexibility to see another property for possible future reservations was very helpful as well.
I love everyone on staff and am shocked at the negative reviews below. Being a repeat customer, they are the most professional rental company I have ever had the pleasure of working with. I can’t say enough about how they are there and they aim to please.

A truly awful experience. We rented one of Ocenafront Realty’s houses, Hale Malapua, for $ 400 a night on the north shore of Kauai, where my family has been vacationing for the past thirty years. (although we never rented from Oceanfront before). The house was filthy when we arrived. The floors, old and cracked linoleum to begin with, were so dirty the bottoms of our feet had to be washed after walking on it. Our beds had not been changed. My daughter’s sheets had hairs on them and there was a blood spot on the cover (ew!). The furniture is old and in disrepair. A chair actually collapsed when my wife, a slender lady, sat on it. It’s impossible to get comfortable. Although the weather the week we were there was quite mild by Kauai standards the house was stifling during the day. There are no walls between the rooms, just dividers that go about three quarters of the way towards the ceiling so that there is absolutely no privacy. They advertise that the house sleeps six, but that’s a flat out lie, at best it sleeps four (they changed the ad when I pointed this out). If you don’t drive your recyclables 26 miles away you get charged. One wonders what you’re paying for. Check out time is 10 am except you don’t know this until they call you the day you are to leave, and if you don’t get out on time you’re charged an extra day. When I brought these problems to management’s attention their attitude, to be generous, was callous and condescending. My advise: stay away from this organization like it has the plague.

Honestly, I’m shocked this place had a bad review. They were very accommodating in every respect. they moved us from a unit we had rented with another management company into a unit in the Hanalei Bay Resort which they managed. They did everything possible to get us into a new unit because the one we had booked had unexpected construction noise. Cindy was great in making sure everything worked out for our vacation.

the worst realty company in the world. Owners please do not use them for your rentals and property management. Resort Properties of the Pacific is 1,000 times better along with many others.
The first time I attempted to rent from Oceanfront a few years ago they were rude and unresponsive. After renting a unit from resort properties of the pacific for a few years, the owners of my unit wanted to move in so I had to move. At the time they did not have any other units available so I was forced to rent a furnished unit from oceanfront. My friend had been renting from them and consistently complained about their lack of response to her work orders and the fact that they were rude, so I was really not wanting to rent one of their units, but it was a beautiful location so I decided to do it anyway.
When I signed the lease they were rude and short with us. Making a point to say they had other appointments so we needed to hurry.
Once living there they were ok, we are not needy renters. The appliances were extremely old but it is what it is.
When we put in our notice that we were moving they gave us a list of what we needed to do to move out. We had to pay to have the carpets cleaned professionally, pay to get the windows power washed, and have a flea and tick inspection. Plus clean. If we did not pay these things before we moved out with receipts they would charge us rent until the items had been taken care of. This is horrible! windows power washed??? carpets cleaned I understand. but we forked out hundreds of dollars before moving out expecting a full deposit back.
We scheduled a walk thru and I was told everything looked great.
After we moved out they charged us for replacing the batteries in the smoke detectors– we were there 6 months. They also charged us to replace the turning light switches (for dim light) that were faulty and never worked. They also charged us for light bulbs that the light switches burnt out because they never worked. bulbs we already replaced while living there. We even left extra light bulbs in the unit. Then they charged us $ 210 for dirty dishes when all of the dishes had been pre rinsed then washed in the dishwasher that was probably 20 years old so they didn’t think they were clean. The unit also came with a bathroom floor mat that was stuck to the floor when we moved in and they charged us with that. All in all we paid nearly $ 600 just to move out of the unit that we spent 6 hours cleaning and was in just as good of condition at move out then it was at move in.
Once they sent our deducted deposit with explanation I responded with reasons why their charges were not accurate, they did not respond. I few days later I rewrote asking for a response and again nothing. This company is by far the worst people I have dealt with while renting. I pray that people stop using them for their property rentals.