Holiday Inn Express Prince Frederick

Unlike some reviewers, we had a pleasant experience with the staff. In fact that was the saving grace. My major issue was that the water was not a consistent temperature and that made the shower less than pleasant. Also, the bed had a heavy sag in the middle and my husband and I could not sleep well as a result.

I reserved a room block here for a wedding taking place at Herrington on the Bay. The customer service representatives were amazing– and were able to help us in any way possible. I gave the receptionist welcome bags to give out to our guests full of bottled water and snacks and they went above and beyond to make sure each guest received one. The guests at our wedding said the rooms were clean, everything was perfect, and the air conditioners were pumping (in late May this year– it was hot!) Everyone said that their stay was perfect! I had no complaints!

Like any other hotel but it’s a bit older in technology. Has a Fridge, AC, Microwave and all the complimentary toiletries and coffee. Only complaint is their «High speed internet» Is not high speed, it’s god-​awful.

If I could post 0 stars I would. My room didn’t have heavy curtains to block the light from the parking lot outside my window, just sheers. I didn’t sleep much at all. I informed the front desk in the morning because I thought this was unique to my room. No, I was informed all the rooms had the same sheers and no one had ever complained. I’m complaining! Don’t stay here. My sis was in Springhill across the street and it was the same price and waaaaay nicer. And they had real curtains.

My family and I are having a bad experience here at the holiday inn express .we here on labor day weekend. And the service are bad. We keep asking for a cot for ours room we keep run around .the person who cook the breakfast had funky attitude and screaming at the quest that we are eating to much food. we went down three time asking for towels nobody is not the desk. went we left the hotel the maid smoking out back .they did not clean ours room we got 7pm we was gone since 930 am. The bed broke .when you sit on the bed it make noise. Just a bad experience.

A solid three stars.
We stayed here for a weekend of shark tooth hunting only because the Marriott across the street was booked up.
I prefer Marriott properties in general, so I knew this wouldn’t be the same.
First, check in.
We arrived around 5:30PM. There was a couple in front of us, but it appeared, that even though there were three employees behind the counter, either they only have one terminal to check people in, or there was only one person qualified to check guests in.
So when the couple left, the person behind the counter asked us to wait. She proceeded to take a phone reservation. Every last bit of it. Name, address, phone number, credit card info, everything. I was a little dumb founded. First of all, I would assume that this being the 21^st century, that everyone makes reservations on-​line. Secondly, the other employees just looked at me and smiled (so I am not sure again, if they only have the means/​training to check in more than one party at a time).
I noticed that there was a wedding party in the building. I asked for a room away from those guests, but that wasn’t possible. Fortunately they weren’t as rowdy as the wedding party last time I stayed in a hotel.
The swipe door locks are pretty old fashioned. It took a long time for the door to unlock. The room had a strange smell to it when we opened the door. I’m not sure what it was, but it permeated everything.
The beds had extra pillows (and the pillow cases noted if the pillow was firm or soft).
There is a big fridge. The wireless was free, but not very fast.
Just before we turned in for the night, the room filled up with cigarette smoke. It was as if someone was sitting next to me smoking. Since I signed an agreement that I would pay $ 250 if I smoked in the room, I called the front desk. They said they would send someone up to our floor as smoking is not allowed at all in the hotel.
Overall not too bad of an experience. I paid $ 120 for one night, which was more than this was worth. If you can book this place for $ 85-​$ 90, then that would be more in range.

My husband and I stayed here for one night for a wedding we were attending in the area so we had a special rate in the block of rooms for wedding guests. The check in process was quick, easy, and the front desk person was very nice. Our room was clean, spacious, and nicely decorated. I would say it was on par with most Holiday Inn’s. My biggest complaint was that instead of getting the 2 queen beds they advertise, our room had two double beds. My husband and I are normal sized people and we barely fit on the bed. In fact, I almost fell off the bed several times through the night. My in laws stayed in the hotel and also had 2 double beds in their room instead of queens so they each slept on a separate bed because they didn’t fit in one double. I don’t know if all the rooms are like this but they certainly shouldn’t advertise it as 2 queens.
The bathroom was a little crowded but clean. The shower didn’t have much water pressure but the water maintained its temperature. I like that there was a little nightlight in the bathroom. The room also had a fridge and microwave. The internet was free but it didn’t work well and we could never get a good signal. My only other complaint is that we could hear everything from the room above us including the person walking to and from the bathroom, using water and getting in and out of bed. The noise woke me up a few times during the night.
Overall, it was a nice room and a decent stay but I probably wouldn’t return since I barely got any sleep because of the small bed and all the upstairs noise.

The hotel itself is nice, but I swear my room smelled of mold. After the AC was run overnight, the smell was better. Several guests could not even get their doors open and had to call the front desk staff to assist. They said that there was a certain knack for opening some of the doors at this place. The hotel staff has no idea of what customer service is about. Front desk staff would not even look at us when we were asking questions… just stared into space I called the front desk staff at one point and the worker was just outright rude. Did I interrupt her show? The grounds are nice, as is the housekeeping staff… very polite. It IS a newer property. The breakfast does leave a lot to be desired. Dry muffins and bagels. Juice machine empty. Coffee quite awful, how do you screw up coffee. The soda machines on several floors were empty and no place to get water (other than the tap). I’m a Hilton property guy and will remain that way. Hampton Inns are about the same proce for soooo much better quality.

Nice interior, ample parking, nice clean spacious rooms and excellent choices for breakfast.
Newer hotel with indoor access.
Friendly staff.
Highly recommend for a moderately priced hotel.