PetSmart

I was in today to check out items for my new cat that is coming, as well as change foods for my current cat. I worked with Robert first and he was very helpful in answering my questions about litter, food, and grooming supplies. I was then aided by Nancy who was so helpful and talked to me about food ideas. She has a Maine coon which is what I’m adopting and so she was able to relate a lot of information to me. She gave me some coupons for my purchase and I saved $ 6.00. They were very helpful and friendly.

We didn’t buy anything, it was just to kill time but Edi was an employee who was such an amazing, enthusiastic employee who makes you happy you came in there. ⁵⁄₅ for service thanks to her!

The people that do grooming are wonderful. Cheryl did our boy. He dances around because he is so happy. Being from Montana we trust Petsmart.

Wonderful service! I went in there yesterday to get supplies for our new rescue. I was approached at least 6 – 7 times to see if we needed help. They helped us with knowledge on food, clearance items, and how to get coupons and save. We will definitely be visiting again!

Our black lab Maxie loves having Cheryl pamper him at Petsmart in Prescott. She takes extra care with him and he is beautiful when she is finished. We make the hour drive to Prescott just so Maxie can see Cheryl.

Going to the pet shop is not something I do frequently but I did need a few things for my dog so I decided to stop in here since it was on my way. The store is very clean and I was able to find the thing I was looking for and then some. It was a little difficult finding help as there was only two associates that I saw and both were checking customers out, but I eventually found what I was looking for on my own. I decided to buy a toy for my dog but the selection was not very good, as compared to Petco, and finding the right one required some hunting. On the other hand, I did find a great bed for my dog that was on sale and made of nice materials that should last her a while. They do have supplies for other types of pets, as you might expect, and I would assume that you would be able to find what you need, regardless of your pet.

Nope, this place is not for me. I wanted to try it because I had good luck with a Petsmart back in Chicagoland. Well, from the looks of my dog afterward, the groomer was in-​experienced. The price was higher than what I usually pay in other places. The detail for the breed dog we have was iffy. Don’t think they are experienced.

I took our dog Teddy in for a bath and brush out. Ashley was our groomer and she did an awesome job! Upon arrival Teddy was nervous so Ashley took her time getting to know Teddy before taking him into the back — I really appreciated her thoughtfulness. When I came to pick him up, he was happy and beautiful! Thank you Ashley for your skill and kindness, we’ll be back!

Excellent customer service throughout the whole store!
My husband and I have been to several Petsmarts and none even come close to this store’s service. We frequently use the Grooming department for our dog, and our first time here at this location — we learned more then we’ve ever known (and we’ve been getting our dog groomed through Petsmart locations for 2 years now).

Fabulous service. Wish they had better sales for Memorial Day wknd. Got some stuff & returned a used cone (that I used & cut). Register guy said returned items need to be in selling condition. Not true, store has a lenient return policy. If your pet doesn’t like it, you got 30 days to return with receipt, used or unused!!!

Four out of Five because they strive to be better and I’d like to see what that is.
It’s been several years since our Isaac (Cocker Spaniel) passed away, so I really had no reason to go into a PetSmart. I’m really glad my buddy asked me along on a visit to one of his stores. I got to see the store from the other side, and not as a customer. It’s amazing what the staff goes through to bring pet owners a stress-​less shopping experience with and for their pets. Cats, Dogs, Birds, People all over the store, the staff helping everyone, pointing out deals. Pet Adoptions, Santa pictures, grooming, Controlled Chaos, run with military precision.
Military Precision??? Yes, scheduled PMI&C (Preventive Maintenance Inspection & Cleaning) on all pet habitats, daily OPS (Operation and Situation) meetings, QA&C (Quality Assurance & Control) logs, constant OJT (On the Job Training), remedial training, and more.
When it’s time for us to get another pet, PetSmart is where I will go. Especially if it is one of Arlin’s stores.